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    Structure Decks and Pergolas

    4.5 (2 reviews)
    Closed Closed

    Services - Structure Decks and Pergolas

    Deck construction

    Deck repair

    Deck replacement

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    Recommended Reviews - Structure Decks and Pergolas

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    5 years ago

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    8 years ago

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    Jay Moore Landscaping

    Jay Moore Landscaping

    (3 reviews)

    West Omaha

    Jay is an amazing man and I respect and stand by Jay Moore landscaping. I read the previous reviews…read moreand I honestly can say this, his work is beautiful. And I will always stand by that beauty.

    We had Jay come out and give us an estimate to do some landscaping in our backyard. He started out…read morebeing really responsive when it came to setting up the appointments to meet. Was Jay the cheapest quote.... no ....but we were willing to pay a little more because of the customer service we THOUGHT we were going to get. Well it seems like the customer service went down the drain once he felt he had our business. We would email him with some additional questions we had about the trees/bushes that he was going to plant....no response....we asked if he had at least a 'timeframe' on when they hoped to begin the project...no response. So we became concerned because if this was the treatment we were receiving BEFORE the project even began, we assumed that the customer service provided by Jay would be even worse after the project was done. So if a bush or tree needed to be replaced (under warranty) I'm sure we would have just been brushed off. Our thoughts were pretty much confirmed when I read a few of the other reviews about Jay on various other sites. In addition, he was supposed to also do a bit of landscaping for our next door neighbor as well, I think Jay was planning on doing both our yard and neighbor's yard at the same time. Well it appears that Jay hasn't even contacted our neighbor about his project. I mean just because we cancelled with Jay doesn't mean our neighbor would have.... but it appears that since Jay isn't doing our yard he's blowing off my neighbor's yard as well. I don't believe it's up to us to tell our neighbor we aren't moving forward with Jay, it's Jay's responsibility to either move forward with our neighbor's project or call our neighbor to cancel. Just more proof of the awful customer service that he provides. It's sad really.... I think we dodge a bullet by not signing a contract with Jay, and am so glad we cancelled. Price is important to us but just as important to us is customer service. And if customer service is important to you as well BEFORE, DURING and AFTER the project, I recommend looking elsewhere.

    Structure Decks and Pergolas - decksrailing - Updated May 2026

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