I spoke with the owner, Daryl, over the phone regarding an inspection -- the customer service I…read moreexperienced was unparalleled. Daryl requested photos and a description of the issue which we discussed in depth. Even though the service requested was not appropriate for Rapid Response Restoration, Daryl still offered to provide advice and help any way he could. That type of customer service is rare these days -- Daryl is a good and honest man.

Their response was timely, good work and genuinely liked them as people. Would recommend!read more

I had a sump pump fail and my plumber recommended Chicago Water and Fire Restoration (CWF…read moreRestoration). Joseph Lopez came out for the quote, was very professional and nice. Got my quote. Then the next day Joseph called me back, he had done some research, spoke to a Radon guy and was able to amend the quote to much less as they didnt have to amend the Radon plastic. Then, today, Dave and Edgardo came out to do the work. Both were extremely Professional and nice. They did an exceptional job remediating the water issue. I highly recommend this company and their staff.

I wouldn't recommend this company. They were very friendly when trying to win my business, but the…read moreexperience changed quickly afterward. The project manager originally assured me he'd "take care of everything," but when I followed up to ask when reconstruction would begin, his tone completely shifted and he said it wasn't his department. From there I was passed off to other people like I was dealing with a completely different company. Overall, the communication was unclear and the customer service felt disjointed. On top of that, I was told it would take 2-3 weeks just to receive a quote for reconstruction work. It just wasn't a great experience.

Carpet looks very clean and service was quick drying time of carpet wasn't to bad…read more Booking the appointment was easy was updated on when technician would arrive. Technician was very professional.

Scheduling was easy. James, the technician who came was respectful, pleasant and efficient…read more My stairs look great! He suggested that a slightly more expensive cleaning of my very thick area rug would be more thorough and effective. I bit. Jury out. Waiting for completion.

We had issues with moisture and mold in our apartment due to water getting into failing caulk and…read moregrout lines. We contact multiple vendors to come and looks at the issue, but none were as thorough and experienced as Mark and his team. From the beginning to end, the experience has been stellar. Mark arrived to look at the issue promptly. He was able to identify the issue accurately and was honest about the necessary scope of the remediation work. (Other vendors suggest a smaller fix which ,in hindsight, would not have solved our issue in the long run and would require additonal work later on) Throughout the entire process, he constantly communicated the progress of the work and kept us update on the schedule, something that we appreciate since its the first time we have to deal with mold and water issues. Last but not least, Mark and his team take great care in carrying out the work and handling our belongings in the work area. If you need any restoration work done, I definitely recommend Quality Assurance Restoration.

Fantastic work. Great value. Even better guys. Mark and his team did a phenomenal job…read more We discovered water puddling in our crawlspace right under where our furnace is. I contacted a few different people, but Mark was the first to be willing to make it out to us that same day. After checking out the damage, he put my mind at ease and gave us the rundown of his plan of running a few fans and dehumidifiers in our utility closest and in the crawlspace. I asked him a bunch of questions I had, and he answered each one with ease and helped me understand what was going on. In the end, Mark and his team set up the fans and dehumidifiers in the spaces and left them for a few days. We were considering getting new tiling and he recommended Jose from Neza Restoration & Repair. Jose and Fernando also did a really good job. What makes Mark stand out from the rest is his availability, clear communication, and just being a down to earth guy. I felt I could trust Mark, and may have overstepped when asking for advice outside of water damage, but was he willing in answering and helping me out. God forbid I have more water damage in my future, but if I do, Mark and his team are the first ones I'll contact. And I'll be referring them to every person I know seeking water damage help from now on.

They did an amazing job from the very beginnin. Kyle came out and got to work on our behalf with…read moreour insurance company. We were approved and got our roof replaced along with our gutters and downspout.

Here's an update to our previous review... The new roof we…read morejust got for our house from the IL RG looks really, really good. The crew was very efficient and did a good job on cleanup when it was done. Adolfo, who I think is the crew leader, was very friendly and answered any questions we had. We are very happy with their work.

They were timely, respectful, fair in my tough situation. Really appreciate their work.read more

Alan and Dre were very thorough in explaining things and performing the entire service which was…read morefull hvac vacuum and sanitizing. They removed a ton of dust from our 40 y/o ducts that had never been cleaned! Thank you!

Prodry is a great great choice for water damage restoration, and Mike and Peter are truly a…read morepleasure to work with. Mike and his team arrived the same day of my call, gave clear explanation of what to expect, proposed a fair price, performed quality work (in terms of both equipments and labors), provided effective and constant communication (despite being super super busy after a heavy storm week), and cleanup nicely after the work. What more could I ask for? Maybe don't get water in my basement in the first place ... but that's not Mike's fault :)

My hot water heater was leaking, with water soaking part of my wall-to-wall basement carpeting. The…read moreplumber who came to my aid (on Christmas Eve) and stopped the leak referred me to ProDry. I didn't expect service on the holidays, but Dan came to my home promptly on Dec. 26. He assessed my situation and concluded that it could be sufficiently addressed by using a couple of those industrial-strength fans on the floor. That was a relief! The carpet is nice and dry now. The cost, negligible. Dan's sister and another fellow from the company retrieved the fans. Everyone, including the woman who answers the phone, is extremely pleasant, and they are excellent communicators.

Armin was a life saver!! My crawl space got some water in…read moreit from a toliet leak. I have radon remediation plastic in crawl space so the water just sat there. I had contacted at least 6+ contractors and was not having any luck finding one that would do the job or seemed legit enough. Armin came to the rescue - he got back to me within a few hours after I reached out. He gave me a very reasonable quote, came out just a few days later and completed the work I asked for. I will definitely use their services again next time I have a problem!

We worked with Armin on January 30, 2025, and had an excellent experience. He was timely, provided…read moregreat service at a fair price, and was very responsive to all our questions and requests. The mold was treated immediately, and we've had no issues since. Highly recommend working with him!

Very friendly service. They helped me resolve issues with my insurance agent. They are very…read morereceptive to our requests. We had multiple projects going because we had a tree fall on our home which caused rain damage. Ambiance Cleaning & Restoration removed the home debris and dried out our home. We then had rafters, joists, shingles and insulation installed. We had drywall repaired with electrical work. We had carpet and our entire 3/4 inch hardwood floor replaced throughout. We had a paint crew also. Each specific crew did a great job. I highly recommend Ambiance Cleaning & Restoration.

Basement flooded and i had no idea what to do. Friend recommended Ambiance as he had good service…read morefrom them in the past. They had an employee at my place in about an hour and got right to work. Whole job was done within a few days. Hope i have no more issues in the future, but if i do i have their number saved. They also remodeling from what i understand so might start looking into updating my kitchen.