After more than 1 awful experience at different Structube stores, I doubt location matters , nor does the laughable 'customer service' at 1-877-721-3787. Their products are over-priced junk, bound to shortly fall apart, delivered damaged, and not one employee gives a damn. Whether the name is Carole, Margot, Maryam, Kacem, Ghita, Margot, be they store managers, store clerks, or 'customer service' reps, they are dishonourable or reek of incompetence or perhaps are just plain stupid.
The 7 day return policy is a lie, the 1 year warranty is a lie. One hand either knows not what the other is doing or just doesn't give a damn. Emails are ignored or misunderstood; phone calls are full of promises which are never seen through, and everyone that pretends to be involved quickly disappear off the radar.
The total lack of respect and regard for the customers is beyond disgraceful, a personal reminder every time you look at the torn and/or marred furniture now in your home, and paid for with your hard-earned money.
Boycott, avoid, just stay away!!!!!!!!!!! read more