The good: Quality furniture all the way! Excellent sales team, very respectful. Are "around" but…read morenot in your face. Can bargain. Managers accessible and friendly. The bad: They push the extra warranty a little too much. And make you feel guilty if you do not take it. Good place, with quality stuff, and great staff.

We found exactly what we were looking for. Fanny was very helpful and knew how to accommodate our…read moreneeds. Thank you Fanny.

After more than 1 awful experience at different Structube stores, I doubt location matters , nor…read moredoes the laughable 'customer service' at 1-877-721-3787. Their products are over-priced junk, bound to shortly fall apart, delivered damaged, and not one employee gives a damn. Whether the name is Carole, Margot, Maryam, Kacem, Ghita, Margot, be they store managers, store clerks, or 'customer service' reps, they are dishonourable or reek of incompetence or perhaps are just plain stupid. The 7 day return policy is a lie, the 1 year warranty is a lie. One hand either knows not what the other is doing or just doesn't give a damn. Emails are ignored or misunderstood; phone calls are full of promises which are never seen through, and everyone that pretends to be involved quickly disappear off the radar. The total lack of respect and regard for the customers is beyond disgraceful, a personal reminder every time you look at the torn and/or marred furniture now in your home, and paid for with your hard-earned money. Boycott, avoid, just stay away!!!!!!!!!!!

Hello Ashley's Shoppers,…read more I'm going to tell you a story about why you should NEVER shop at Ashley's furniture again. In July of 2017 my wife and I went to Ashley's Furniture at 1959 FX Sabourin, Saint-Hubert, Quebec, looking for an everyday use hide a bed solution. After speaking with the sales rep we decided on getting a cabinet bed. We also bought a two-seater sofa. We were told that it would take 6 or 8 weeks for the cabinet bed to arrive as each one was hand made. We felt it was a long time to wait, but we figured the trade off for good quality would be worth it. As the cost of the cabinet bed and the sofa was over $2000 and we were also in the midst of costly renovations on our home, we opted for a payment plan with the "Ashley's Card" which was enthusiastically suggested by the sales rep. More on their his later. Everything seemed fine. There were a lot of other nice items in the store and my wife and I talked about coming back again. That will never happen now. The first problem happened two weeks later when a rep from Ashley's called my wife to inform her that we could not get the two-tone model that we chose as it was no longer available, which is odd because we were told that they are all hand made, so unless those hands are no longer available I don't see what the problem was, but in order to speed things along we just accepted it. Finally the cabinet bed arrives at around the 8 1/2 week mark. However it was delivered with significant scratches on the side panels. The delivery people suggested, rightfully, that we refuse the delivery so that the damage can be addressed by Ashley's, and that the store would contact us about it right away.. A week went by and we received no contact so we called ourselves and were told that Ashley's would repair the damaged unit and send it back to us. This was a problem for me because now the item that we would be receiving would be a refurbished item for which we were paying the cost of a new one. We requested that either we receive a new unit or a price reduction. The rep from Ashley's then said that they would send us a brand new unit. THIS WAS A LIE. The damaged unit was sent back to us 3 weeks later, with the damage fixed but clearly not a different, new, unit. But in the interest of just getting this resolved, I decided to let it go. But wait! There are more problems! While putting the bed together the delivery men discovered that the base and cabinet didn't fit together properly. This time the delivery guy suggested to accept the delivery and that the store could send someone to fix it otherwise it could take another 8 weeks. So I agreed to accept he delivery (bad idea) on the promise that Ashley's would send someone to fix it in the next couple days. A week went by and I didn't even get a phone call. Finally I call myself and Ashley's arranges to send someone. Another week later the repair team finally shows up at my house to inspect the item only to discover that it cannot be fixed because of additional damage caused by when the original damaged panels were repaired. I was told that a report would be filed and I would be contacted by Monday. Another week and a half went by and I still didn't get a phone call. They are REALLY bad at following up. So finally I called them back myself. By his point I was pretty furious. I'm a really busy guy and I have a newborn baby at home so my spare time is pretty thin and quite valuable to me. 3 more weeks of back and forth calls with no sign of what should be a very simple resolution. Just send a new bed. Let's cut forward to another month+ of me playing phone tag with Ashley's just trying to get a resolution. Meanwhile the payments on the cabinet bed that I still cannot use have started. THIS IS THE IMPORTANT PART! I mentioned earlier that we had opted for the payment plan with the "Ashley's Card", something I would normally not do, to avoid creating a financial strain due to ongoing renovations on my home. I only found out afterwards that the payments are not actually made to Ashley's. Instead the payments go to a company that pays Ashley's upfront for the furniture cost, and then collects from the buyer.This is also why their customer service is so bad. THEY HAVE ALREADY GOTTEN PAID, SO THEY DONT NEED TO HELP YOU. And if you refuse to pay as a pressure tactic it will not hurt Ashley's. It will damage just your credit rating. I was finally told the week before Xmas that the store manager decided to have a new bed ordered, but that it would take at least another 3 weeks. It has now been more than six months since I made the purchase and at least 3 payments have been made My hope is that by posting this story to social media, Ashley's will respond in a responsible and appropriate manner that is relative to the situation. If that happens I will update this post with those results and we can have a happy ending to this mess. If not.... I look forward to your response Ashley's.

Will never buy there again…read more Delivery was many weeks late. Furniture delivered was damaged. Still did not get replacements 4 months later. Customer Service is pointless. No one is willing to help. Numerous calls without results. Do not buy at Ashleys St-Hubert.

Awful service all around from sales to the delivery crew to after sales. Set the wrong expectations…read moreand straight up lied to make the sale. Will do nothing to fix the problem.

My wife purchased a TV with a TV table at the same time from the Brick in LaSalle. She was told…read morethat the TV stand was the right one for the size of the TV. After assembling a TV stand and placing the TV on top, we noticed that the legs were too long and the TV was too heavy for the stand as well as damaged. We attempted to call the storeto inform them.of the situation. However, after being placed on hold for over an hour, we drove 35 minutes to the store. When we got there my wife went in to take care of the matter but was disrespected and disregarded by the manager. She returned to the car upset a d I went in to deal with this man. The manager told me that I need to be take pictures of the table for proof the models aren't a match in order to schedule a pick up(which they knew simply by seeing my order). We simply want the furniture picked up and our refund. The manager reassured me that the TV would be picked up a week later December 28, 2025. We went home, took the pictures they wanted and sent it to them by email supplied. A couple of days later we received a call confirming the pick up of the table on December 28, 2025 to be available this day. Now we are December 28 2025, we spent the whole day waiting for the pick up which didn't happen. Realizing, it was getting late, we called the brick to be told that the pick up team decided they weren't working today! We explained we were told today and remained available for the pick up. We expressed that this was unacceptable! We're hostage to this TV table in our house going on three weeks and counting. We are attempting to contact the brink through different resources in order to get sometype of after sale service and respect. If a higher level of management could contact us to help with our situation that would be appreciated. We could also supply additional details of the disrespect demonstrated towards my wife. Receiving this type of after sale treatment by a store manager, runaround expressing no mercy for our time is frustrating. Also, if ever someone contacts us I could elaborate on the disrespect and arrogance received.... Its hard to think that we will ever do business with the brick again! I need help! The TV table needs to be removed from my house earlier than Sunday... What am I supposed to do on New year's when I receive people in my home? This after sales service is unacceptable, disrespectful and dishonest. Please contact me for further details of the situation we are being dragged through.

Service pittoyable encourager pas cette entreprise ils disent que ma commande a ete ramasser en…read moremagasin ce qui nest pas le cas 230$ a leau merci meuble rd plus jamais

I would give no stars if I could. I'm om my third sofa with damages again. On the second delivery…read morethe company damages my floors. It has been since November 2021 this happened and RD will not give me the name of the delivery company. I just keep getting emails telling me that they sent another request. That's great but does me no good if the company never calls me back. STAY AWAY FROM THIS PLACE. BUYER BEWARE: ALL OF THEIR PROUCTS ARE FINAL SALE, SO YOU ONLY HAVE THE OPTION TO EXCHANGE OR IN STORE CREDIT!!!!