You are just a lier.... I contact you many times for the…read moredelivery of my sofa...your answere was always the same.."our team will contact you to book the delivery" ( that s lie ) My wife monday 13 december 2021 called the team for the shipping and they told her that the sofa was ready in the werehouse and they was waiting for us to call them to book the delivery....otherwise the sofa was still there and we waiting for another 2..3..4..5..weeks... You are disonest and lier...for this reason at least we wish to have a discount for that us a compensation for the damage caused to us. dishonesty is not acceptable for us...you should be more seriosly as a company with big NAME....MOBILIA

Bought multiple items for a total of more than $14k on Dec 20th. Agreement with the salesman…read more(Maxime) for first delivery (sofa, rug and coffee table) on Jan 30, 21. Dinning table and chairs will be delivered laster in Mar or Apr. Fast forward to mid Jan, I called and spoke to Lise who told me I will get a call either today or Monday next week to arrange a date and time for delivery, nothing happened. Three days later I spoke with Romina who told me "I will take care of it", NOTHING happened. A week later I was given the shocking news of delays and that no delivery before mid Feb. Thats less than 10 days before the initially scheduled delivery. I already sold my old furniture and I am moving into a new condo beginning of Feb. I spend more than 90% of my day time at home these days with the lockdown and the cold weather outside. It is the the worst time ever to do that to your clients. Shame on you. I would tell this story to everyone I know.

The good: Quality furniture all the way! Excellent sales team, very respectful. Are "around" but…read morenot in your face. Can bargain. Managers accessible and friendly. The bad: They push the extra warranty a little too much. And make you feel guilty if you do not take it. Good place, with quality stuff, and great staff.

Awful service all around from sales to the delivery crew to after sales. Set the wrong expectations…read moreand straight up lied to make the sale. Will do nothing to fix the problem.

My wife purchased a TV with a TV table at the same time from the Brick in LaSalle. She was told…read morethat the TV stand was the right one for the size of the TV. After assembling a TV stand and placing the TV on top, we noticed that the legs were too long and the TV was too heavy for the stand as well as damaged. We attempted to call the storeto inform them.of the situation. However, after being placed on hold for over an hour, we drove 35 minutes to the store. When we got there my wife went in to take care of the matter but was disrespected and disregarded by the manager. She returned to the car upset a d I went in to deal with this man. The manager told me that I need to be take pictures of the table for proof the models aren't a match in order to schedule a pick up(which they knew simply by seeing my order). We simply want the furniture picked up and our refund. The manager reassured me that the TV would be picked up a week later December 28, 2025. We went home, took the pictures they wanted and sent it to them by email supplied. A couple of days later we received a call confirming the pick up of the table on December 28, 2025 to be available this day. Now we are December 28 2025, we spent the whole day waiting for the pick up which didn't happen. Realizing, it was getting late, we called the brick to be told that the pick up team decided they weren't working today! We explained we were told today and remained available for the pick up. We expressed that this was unacceptable! We're hostage to this TV table in our house going on three weeks and counting. We are attempting to contact the brink through different resources in order to get sometype of after sale service and respect. If a higher level of management could contact us to help with our situation that would be appreciated. We could also supply additional details of the disrespect demonstrated towards my wife. Receiving this type of after sale treatment by a store manager, runaround expressing no mercy for our time is frustrating. Also, if ever someone contacts us I could elaborate on the disrespect and arrogance received.... Its hard to think that we will ever do business with the brick again! I need help! The TV table needs to be removed from my house earlier than Sunday... What am I supposed to do on New year's when I receive people in my home? This after sales service is unacceptable, disrespectful and dishonest. Please contact me for further details of the situation we are being dragged through.

We found exactly what we were looking for. Fanny was very helpful and knew how to accommodate our…read moreneeds. Thank you Fanny.

After more than 1 awful experience at different Structube stores, I doubt location matters , nor…read moredoes the laughable 'customer service' at 1-877-721-3787. Their products are over-priced junk, bound to shortly fall apart, delivered damaged, and not one employee gives a damn. Whether the name is Carole, Margot, Maryam, Kacem, Ghita, Margot, be they store managers, store clerks, or 'customer service' reps, they are dishonourable or reek of incompetence or perhaps are just plain stupid. The 7 day return policy is a lie, the 1 year warranty is a lie. One hand either knows not what the other is doing or just doesn't give a damn. Emails are ignored or misunderstood; phone calls are full of promises which are never seen through, and everyone that pretends to be involved quickly disappear off the radar. The total lack of respect and regard for the customers is beyond disgraceful, a personal reminder every time you look at the torn and/or marred furniture now in your home, and paid for with your hard-earned money. Boycott, avoid, just stay away!!!!!!!!!!!

Signed a contract for a fridge and a stove December the 6th. It is February the 1st and not a…read moresingle word has been spoken to me since. My file has been transferred to the General Managers desk because they don't want to deal with my file anymore. But oh guess what, the General Manager does not care either and is just an excuse to get me off their back. going into 9 weeks of not having any information about where my stuff is, delaying myself from moving in to my new place. Stay the away from this place if you need to fill your home with furniture. At this point id rather pay more for quality service and people who care. I'm actually nervous about what they're going to send me at this point. imagine having to return damaged goods and waiting anything 6 months. PS: Cannot back out of a contract.

Horrible after sales service - We bought some appliances at…read moreMaison Ethier two months ago for over $ 7,500. This included a support for an Electrolux washer-dryer set. The support we received did not look anything like what the seller, Charles, had shown us, and did not fit at all the dryer we had (could not install it at al), it's is obviously an error on his part. After our claim, he never wanted to refun or credit the cost ($ 130) of the support, pretending that his Director refused. It was his own mistake. He was hiding during our visits, did not return our calls, gave evasive pretexts .... Unacceptable lack professionalism (and integrity to my opinion).