Worst customer service I've seen…read more We ordered a table (and few things) and we asked for their return policy. They told us there was no document about it in store at that time. So we asked if there was any charge if we cancelled something during the next week. They told us it was fine. 6 days later, I call to cancel the table and they told me it's impossible because the return policy is 5 days max. So, I think, OK, I'll explain them and they will respect what they said but NO ! They want to charge 25% restocking fee ! (for a 1k table, it's 250$) After 2 weeks lost at trying to make them realize it's their obligation to respect what they said, still no success. Next, I'll send them a demand letter and I'm going to small claims court with this case. Oh yeah, we asked the order to be shipped to us only 4 months later (since we were moving) so they have 4 months to sell the table to any customer ... and still they stick to their 5 days policy.

Dismal company with terrible customer service. Beware of their 25% restocking fee. Crooks.read more

This has to be one of my favourite furniture stores in Dix30. I love the rustic and edgy concept…read moreand the use of quality woods and materials. From the gorgeous freeform rose and mango wood tables to unique bed frames and home accessories, there is plenty to suit any type of home. We had been on a lookout for a perfect dining table for months but nothing stood out to us as much as the styles at Artemano. Finally, we settled on our favourite design and purchased our dream table! Also, if you are a fan of eastern motifs and designs, you are sure to find many accessories to suit that style here. The customer service and help is excellent in store, definitely worth checking out if you are in the area

This store is just beautiful! A collection of furniture carved out of wood…read more Everything in it is like a piece of art. Sure, it is expensive, but the pieces are well worth it if you can afford it. The service is great and friendly, taking the time to explain what kind of wood is used and the technique that is used. Even if you aren't planning to buy anything I would suggest you go in and view the beauty.

Coming here post lockdown, we expected a difference and having gone to the other locations…read more(Boucherville & downtown), we sort of knew what to expect: hand sanitizer upon entering, masks to be worn and (for some reason) a piece of paper to sit on should you want to try to sit on anything (meanwhile you're free to touch absolutely everything with your hands, that have supposedly been sanitized - which nobody at all is supervising). I think the most frustrating part, though, was needing some help and seeing all THREE reps trying to hang a painting, just socializing (loudly) like nobody was in the store - and no masks. As if the rules applied to indoor business just didn't apply to them? I have as little interest in coming back to this location as these ladies had in their customers.

Horrible service and very expensive. Beware when they ship, they don't pack well. My bed came…read moredamaged.

Closed? Drove by today and all the windows were papered up with a sign that says working on sewers,…read morebut other stores in the same strip are open. Also, the Quebec location seems to have been stripped from their potterybarn.ca website. Anyone know anything?

Après avoir acheté des dizaines de milliers de dollars chez Maison Corbeil et jardins de ville au…read morefil des années, notre relation d'affaires s'est brusquement terminée cette année après une expérience horrible d'achat de meubles pour notre salon. Multiples erreurs de livraison qui nous ont laissés avec des meubles incomplets dans notre salon, non fonctionnels pendants quelques semaines parce que nous avions donnés nos autres meubles, livraison de certains articles non conformes à notre commande initiale, et la " cerise sur le sunday ", un manque total de service à la clientèle, alors que chaque personne à qui nous avons parlé nous a laissé poireauter pendant plusieurs semaines, en nous promettant des corrections, mais sans jamais faire de suivi, nous forçant à les recontacter constamment. Pour finir pris avec les produits, parce que l'entreprise refusait de corriger la situation ou de reprendre les produits non-conforme, à moins d'accepter d'être remboursé sur seulement 50% de la valeur. I.N.A.C.C.E.P.T.A.B.L.E.

DO NOT BUY FROM THEM , I ORDERED A BEDROOM SET 3 MONTHS AGO and still nothing delivered, The most…read moredisturbing part is the worst after customer service ever, no answers to emails after 3 msgs in 2 weeks, hang up on you in the middle of the call when your trying to get a delivery date and never send you your item. shop somewhere else ....BUYER BEWARE, THE HAVE dozens of salespeople hastling you in the stores but no customer service after delivery, maybe they should take those ball-busters in the stores and make them answer email and call instead of walking around the stores hastling customers!!!