I have purchased two cars from Stricklands Windsor and couldn't be happier. I have put over 200K on each of the cars I have purchased from Strickland's and they have only had the normal issues a used car can have. The purchase process was easy and laid back, no real pressure to buy just offers to help and show me different vehicles. You have to be willing to commit to the sale or you won't get the vehicle, they have a number of locations, and everyone is competing for the vehicles. I found the dealership entirely honest. One of my vehicles required some additional service at the dealer to fulfil the contract and Strickland's stepped up and honored their commitment. Without hesitation I will purchase from them again and I recommend them to anyone who will listen. read more

I got a bad deal at this dealership. My salesman assured me that the car I was buying never was in any accident. I trusted him and didn't check the car closely. But then a few days after I took possession of the car, I've noticed some body damage that I didn't see before. It was a bent fender that wasn't obvious from a casual glance. It was clearly visible only when I looked at it from a certain angle. I inspected the car some more and found some additional damage on the front bumper. I took this car to a body shop for a repair estimate. And they quoted me $2006.72 plus tax. This is how much I've overpaid for this car. Because I bought this car at full price, as if it was in good condition. I suppose it's my fault that I trusted the dealer and didn't take this car to an independent mechanic for check up, before I bought it. But I won't buy from this dealership again. Because I feel that I should be able to trust the people I'm doing business with. It shouldn't be buyer beware kind of thing. It's too easy for experts to mislead an amateur novice like myself. read more

Cheap prices compare to other dealer. Mostly high km due to rental. My car show up problems just one month after purchase. read more

Pros: Large selection of vehicles and at much lower sticker prices. Cons: Mostly previously rental cars. Located in the middle of nowhere. read more

I asked Martin Webb for information about a used car by email, and then I complained when he neglected to follow up with me. I guess he doesn't like today's new-fangled technology (like computers or smartphones), judging by his response to my complaint. Here it is, word for word: The car or your inquiry was sold several days ago. I would suggest that if you are serious about buying a car that you would have the courage to give us your name so that we may address you properly and additionally that you would provide a phone contact in order to serve you as we do others who are actually in the market. I'm looking for a car for my wife and another for my daughter.. and Martin just helped me narrow my search.. no cars from Strickland's in my future. read more

Very unorganized and unprofessional. They had no clue what was going on. Finally decided on a car and did all the paperwork for it and then they told me I can't have it because it's unavailable. They tried selling me the same car that's more expensive instead. Unimpressed. read more

I highly recommend NOBODY goes and purchases their vehicle from these people. They were extremely unorganized and unprofessional for the most part, definitely scamming people left and right, and have completely ruined my experience in buying a car I really wanted. I've had the worst experience this passed month. The journey has been excruciatingly inconvenient to say the least. I was very ecstatic with the price they were giving me for my old car to trade in, and that my conditions were going to be met: 4 new tires, new braking system, full detail, fix AC with warranty & a couple minor interior fixings that needed to be done; all for the same asking price! Great deal right? What happened was quite disappointing. I came two days later to finalize the deal and pick up the car but it was not detailed - which you can notice right away. The routers were still rusty (can be seen behind tires) my seat wasn't fixed and upon taking the vehicle, I came to learn my AC was never repaired and the alignment was off. I brought the vehicle back, and was given a loaner car. I'm the type Of person once trust is lost it's hard to get back. I was extremely paranoid about giving them the car again. Also, apparently dealers have the right to charge you for a loaner when THEY messed up and failed to meet the conditions discussed in the contract/bill of sale. So I should be happy they didn't charge me - they tell me. How Nice right? It was your mistake! Then I'm told the braking system was not replaced - won't be replaced - because they still have life on them - which makes sense and is understandable - HOWEVER this was part of my conditions and that information would have been useful while making my decision. But obviously that information wouldn't be communicated because why when they are saving money in doing so giving me the impression I have an amazing deal when I don't. It took a week to fix my car. Their service manager did call me the day after I brought it in, to give me the update but failed to contact me the next day about the repair (if it was completed, if we were waiting on the part, etc). I'm then txt messaged the following day (how professional) that it was ready however, I was at work and couldn't leave. I also worked all weekend and could not make it in. Yet another inconvenience! They failed to make anything convenient for me. They never asked which day would work or what my schedule was like. I txted the guy back said I'll have to come in Monday. I call first thing Monday morning, informed the lady I was coming in, would arrive within 45-60min and would like my car to be ready to go. I show up and it wasn't out front. The girl I spoke to acted as if she had no idea what I was talking about. Mind you, this lady was also my sales representative. So you can imagine I'm quite annoyed she doesn't know where my car is. Then we learn it's in the back. I take a look at it and it's dirty & the tires are low. I'm given the keys, turn it on, the gas tank is on E. They then gave it a wash and took it to a gas station for me because I bitched. Not something I like to do but I have every right to be upset at this point. Once I leave again my alignment is off & my AC is still not working!!! So I've contacted OMVIC who helps with disputes with dealers, to inquire about legal steps and actions. I also called their other office to further complain about my experience, and obtain assistance since these people have been 0 help. The manager contacted me from this location, had excuse after excuse, tried telling me it was unreasonable for me to be upset they left my gas tank on empty (mind you driving back out there takes half an hour so I don't think so). He says I think I should just write you out a cheque for what Was paid and return the vehicle I traded it. I said look I've done all the switching of insurance and everything I'm not going to do that all over again. None of this is MY fault. I think you should fix my AC and alignment ASAP this is extremely unorganized and inconvenient. So I'm still waiting for my AC to be fixed. Let's not get this story twisted. I'm not hard to please. I'm hard to scam! read more

I live in UK, while my family resides in Windsor Canada. Considering attractive website and self acclaimed history of used car dealership I went to Windsor branch of this dealer two weeks ago and got extremely disappointed. They refused to pay back my 1000$ although they failed to deliver selected vehicle on time (delay of 1 week). It was a wastage of time and money for me as I spent hundreds of dollars moving around in a cab with my wife & kids and travelling to Toronto. I used to call them every time to remind them about my car. Only then they called back. They pressurise you at the time of car selection and signing agreement. They make false commitments, hiding information, lame excuses and at the end simple two words of apology. I would not recommend any one to go there and waste money and precious time like I did. read more

Very aggressive sales staff. I walked on that place only because of the sales staff being so pushy. Nice inventory though.