Reinstated my membership without my authorization and I'm fighting with them to give me my money back $380 a month. I think they might give me the credit back however if you look at the level of people they've done this to is horrible. I will say that the manager was very nice and she's talking to the upper management read more

I feel bad writing this because I liked my experience with Joey. I sent a notice to cancel my account on January 27th because I will be traveling frequently over the next few months and did not want to continue a membership that I wasn't going to use consistently. Upon finalizing my cancellation, I was persuaded by one of the staff members to keep my account and freeze it rather than cancel it so that I did not lose several credits that I had left. I agreed to book 1 more appointment before freezing before my card would be charged again on February 4th. I was told that the session was a credit for one of 2 sessions in December that I scheduled for weekends in january. Both of those weekend sessions were cancelled because by them because a staff member was sick. Little did I know, the owner or someone that is texting me and refusing to give their name is saying that I did not have any credits left for the additional appointment so they will charge me for the entire month of February and then freeze my account. If I had known that they planned to charge me again and that I had no credits remaining, I would have just cancelled my account as planned and not scheduled the additional appointment. I had only agreed to keep the account frozen so that I would not lose the credits that I thought I had left. After communicating with I believe Ritu via text, there is no way I would ever recommend anyone to go to this location. I am cancelling my account permanently and expect them to return the money they charged to my credit card immediately. read more

StretchLab Newport Beach - Fitness & Instruction Near Me - Newport Beach, California

Wow!! I just had a stretch with Emma at Stretch Lab NewportBeach and I feel energized and loose. I did not feel that way 30 minutes ago. I can't wait for my Orange theory workout tomorrow. I'm going to PR! I arrived at SLNB with a very sore hammy and a less than healthy knee. I left shooting fireworks. Also, I strongly encourage everyone to try Stretch Lab and give it 3 months...you'll thank me. read more

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If i could do a SIX star review, i would because we are incredibly HAPPY with StretchLab! We have been going to StretchLab for many MONTHS and have had such great improvement in our flexibility as well as reduced stress. Ritu, Tim, and Emma have been our go to's from day 1! Ritu is BEYOND helpful and kind. Tim takes exceptional care of Bruce. Bruce calls Tim a "miracle worker". Emma always addresses any issues I have and by the time I leave, I am back to myself! We look forward to our weekly - sometimes twice weekly - appts! We are grateful for the StretchLab San Miguel Team for taking great to us, keeping us flexible and less stressed. GO TO StretchLab if you want to feel better! read more

Fantastic place with fantastic people! I'm very happy with care I receive here and I highly recommend it to everyone. read more

I was a member for almost a year. Stretchlabs are franchises so management at each location varies. I was quite upset after going through three different flexologists over the course of the year. All of them went on to better endeavors. They were all excellent & I would recommend Joey there as well. The new management is overly aggressive & continues to try & charge me after moving to a new location. They are also ignoring the California law that prohibits automatic 30 day renewals & cancellation notices (https://www.cooley.com/news/insight/2025/2025-06-04-california-automatic-renewal-law-amendments-take-effect-on-july-1-2025) read more

I was surprised after a few sessions that this was better than a massage. As an older man flexibility is critical so I have combined stretching with my strength training. And I've signed up for a long package. Highly recommend... read more

This place is absolutely amazing! so glad to see this place has turned around with the new owners and the new manager is so nice!! She is so helpful and welcoming. I can't wait to go back!! read more

5 stars. StretchLab is great. Had multiple sessions and felt super relaxed and loose afterwards. Sydney is amazing as well as Marcial. Experts at their craft. read more

Great place! It's helped my migraines so much! They are all very good. If you're feeling off it's a great step to try!!!

The experience is so great. It's hard to put in words. I feel like sometimes this stretch is better than a massage. People are always so nice and friendly and it is truly something I look forward to every week. I would definitely recommend. read more

I have been coming to Stretch Lab for many months. The flexologists are great. I am an athlete and use to have weekly massages, this has been so much more helpful for recovery and avoiding injuries. read more

Stretchologists are excellent, however I canceled my membership in writing on May 1st, after they increased my dues again without advising me, promised to refund, never did, so I canceled. That cancellation was acknowledged by the owner through a series of very unprofessional emails. Since then, they harass me several times a day via text, email & phone calls, and now claim I owe 3 months plus late fees. They are relentless. read more

I love this place... I always feel much better when I leave. They have the best Flexologist

Emma has been great! I know StretchLab is working because I feel better! I highly recommend their services for anyone. read more

Joey is great love the session felt great ! I would recommend Stretch Lab in Newport Beach.

Poorly run by owner, canceled appointments last min, sharing misleading information, no respect for clients. I have been using SL NB for nearly a year as part of my Medicare supplement insurance plan which provides 2 1/2 sessions monthly. My streacologest Saeed is wonderful at his job even though there were several cancellations just before my appointment, things happen. I have tried other clinicians here and was not impressed. For months I've been trying to schedule an appointment with/Saeed with no luck...out of town, limited or full schedule for him etc. Recently I received a call from the owner welcoming me as a new member. I shared I'm not new I've been a client for a year could I book an appointment w/Saeed. I was told he does not work w/new clients. I shared again confused that I've been going to him for nearly a year. She then let me know he now only works with patients w/chronic issues. I have a friend who also goes to this same therapist. I texted her to check if this was something she know about and she shared the text she had received recently that he now only works with hour sessions. Our insurance only covers 1/2 hour sessions. She was told nothing about him only taking chronic clients. There were other issues I won't bother to cover but in short we felt that what we were told was a cover that they didn't like our insurance plan and her top folks would prefer private pay clients. Who knows. Even though I am prepared to add sessions monthly out of pocket all the misleading information and cancellations, poor communication is forcing me to leave this facility for another. What ashamed... read more

Very dishonest and unscrupulous owners of the Newport beach location. Twice I paid in advance for a bundle of lessons and both times they short changed me on the credits that they owed me. I will be escalating this matter include possible legal and administrative action against owners. read more

The employees are excellent and they do a very good job, but the business has run poorly and I have discontinued my monthly membership with them. read more

I'm so disappointed. I was excited for my stretch and was planning to sign up for their membership. After my appointment, I presented my gift card my husband purchased for me off their website and Sydney refused to accept it. This makes no sense. I walked into the corporate office and they told me it is valid at any stretch lab. This stretch lab first told me that it was because they did not issue it and then they told me it's because I had an introductory session. Will not ever return. read more

Very disappointed! My clearly-stated focus was to get on a stretch program that complimented my general health, and most specifically, my golf game, something that I have seen marketed by Stretchlab at golf events and in golf publications. The golf side of the equation never came together as neither of the several flexologists I was paired with were familiar with the Stretchlab program I was seeking. Of note, it also took several attempts to simply cancel my monthly membership, due to their client retention efforts. One attempt should have been sufficient, especially after expressing my concerns to management. I was even charged for an additional month after advising management to cancel my membership. Bottom line, I found what I was looking for elsewhere, I am very unimpressed with this location (especially its management), and I suggest checking out a different Stretchlab location or simply going elsewhere. read more

I love StretchLab and Saeed is simply the best!! Been going for 3 years now and I can really see and feel the difference. Yay StretchLab!

Joey is great! His technique fixed the pain from my lower back and I've been going back to keep the pain away.

My sciatica has almost relieved. I have been going there for more than a year. My Flexologist is amazing. I go there twice a week and look forward to it every week read more

I've been going to Stretch Lab Newport Beach for 3 years. Always great, but especially now with Tim O' as my therapist. He's amazing! Would recommend Stretch Lab and Tim with highest regards. read more

I was refunded my charges today. I had a very pleasant encounter with the manager. He was very professional and we were able to come to an agreement very quickly. And I found him to be very accommodating. I don't want my comments affects anyone who uses their services. I highly recommend stretching for everyone. read more

Great place to get your stretch on!!! The Flexologist and the front desk are knowledgeable and friendly. The energy is fantastic!!! Go get stretched and try the FloWater!! read more

I'm so happy a friend recommended me to this place Sydney is such a sweetheart who cares so much for your well being. You will notice a difference in your life. read more

Stretching consistently has been a game changer for me, reducing fatigue at work and even improving my golf game. The staff and stretch experts are knowledgeable, professional and always a pleasure to work with. The facility is very clean. I can't recommend this place enough! read more

I gave a review before when I started going to stretchlab in feb 2021! It was amazing then & I am still a member of stretchlab 6 months later! Still going strong! Lots of improvement on my flexibility & photo to show too! Thanx to stretchlab flexologists especially Ikaika who has been working hard with me to reach my goal! Yass read more

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I love this place so friendly and nice . Very professional and knowledgeable the staff is amazing I see Ikeka and I can't thank him enough. This is totally a process but, if your consistent and diligent with your body will thank you. read more

StretchLab Newport Beach - Fitness & Instruction Near Me - Newport Beach, California

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Body feels rejuvenated after stretch. Joey does an excellent job stretching all parts of body

I have to start by saying that the stretchologists whom I worked with have been great. One star goes to the business practices and owner, Harry. If less than one star was an option, I would select it. I was asked to post a positive review several months ago and a nagging feeling told me not to. So glad I didn't. I cancelled my membership in June when my favorite stretchologist left to start a job elsewhere. I was told at the time that I had two sessions remaining in my account. I used one of them over a month ago and had an appointment to use the last one tomorrow. I received this text at 4:45 pm today : "Hi Jean, it's Stretch Lab Newport Beach. Hope you're doing well. We saw you scheduled for tomorrow and wanted to reach out before your stretch. Since you cancelled your membership back in June, there aren't any available credits. Were you planning to reactivate your membership?" I answered "I thought I had one more session?" Their response: "Once the membership cancels the system expires the account so there isn't anything available. We're happy to see you for your stretch if you'd like to do a drop in or re-activate your membership. Just wanted to let you know before tomorrow." I asked to speak with the owner, Harry called me within minutes explaining that this is just like any subscription based service, once you cancel, all services are cancelled. This is after I was told I had two sessions left and had used one of them. He then said they expire within an month, which I was also not told upon cancellation or using one of the two remaining sessions. He then agreed to "bearing the cost and give you that session", but the offer was good for tomorrow only. The session I already paid for, but no records are kept of cancelled memberships. I asked for a commitment in writing stating that I could use the one remaining session, which I was refused. I had expressed concerns to Harry on another occasion regarding using all the sessions I had paid for. I had some travel coming up and didn't want to lose them. He assured me I wouldn't. I now understand that only applies if I were to keep the membership. There are other Stretch Lab locations that I will check out before I ever step foot in this place again. I am quite confident that Harry will post a reply to my comments defending his position. The point of this review is to point out the inconsistencies and the worst customer service I have ever experienced, and by a franchise owner. Consumer Beware!!! read more

The trainers are good, but the owner and the young woman the works at the desk are SHADY. When you notify them to cancel, they agree and say nothing. All of a sudden, they will charge your credit card for more sessions, then claim that you didn't notify them. I'm going to assume that I will get another charge in the future due to not notifying in writing. My experience with the flexologist was positive, however my experience with the staff, managers and front desk was trash. read more

I've been a member for close to a year and very happy with the results every time I walk out. Their staff is friendly and professional. I had a medical issue and they let me do their freeze program until I recovered. I would highly recommend them read more

Great staff and very friendly!! I've been hooked on the stretch therapy sessions and have helped me in everyday life!! Ikaika has been working with my sister and I for more than and month and had nothing but positive reviews!! read more

I am a client at this location and absolutely love the staff and specially my flexologist Gabby. I would highly recommend.

the are very ineffective and very pricy. over $100 per session, which you can do without them at home or the gym better and for free they make you sign a contract, which needs 30 days advanced notice to cancel. you will loose all remaining sessions if you cancel, basically you are screwed unless you have money to wast on them, keep away from their scam read more

I've been attending stretch sessions for 6 months now. This has improved my mobility, adding flexibility and I feel so much better. This location and the amazing people who work there are extremely experienced, well educated in the field and are there to help you whatever your physical issues are. I'm a lifetime member, I look forward to my stretch sessions every week. Stop in and get a sample stretch session and evaluation. You will have a wonderful experience and be hooked just as I am. Whether you are a fit yoga person, a professional athlete, a person in recovery, a school athlete, a professional office person or a senior citizen with limited exercise like myself you will enjoy the benefits, and live a happier life. Every store is individually owned and I been to 3 locations. This location is head and shoulders above the rest on all levels. read more

Terrible customer service. They offer a "discounted" trial for $59 and then force you to buy their special socks, which they tell you about afterward in an email, which cost 30% of the trial! When I learned about this and kindly asked for a refund, I was told, 'No, that's policy, no refunds.' Yet you can read the reviews that some people got a refund when they asked. How's that for consistency? Why am I being singled out? Can you imagine how else they run their business if that's their customer service? This is not an indictment of all StretchLabs -- as the services are valuable to people. But these are all franchises, individually owned and operated, and this is not a way to operate any business where customers are your bread and butter. Well, fortunately, credit card services do put customers first, so this will not end well for this particular StretchLab franchise. read more