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    StretchLab South Texas

    1.0 (1 review)
    Open • 7:00 am - 7:00 pm

    Services - StretchLab South Texas

    Personal training

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    2 years ago

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    Tru Fit

    Tru Fit

    1.2(21 reviews)
    2.4 mi

    terrible. went to the gym today with a supposedly "three day free trial". the first day I went,…read moreeverything was good, the front lady signed me up, she said everything cleared and let me through. the following day, I went, they didn't let me through, the guy stated that I didn't qualify since I wasn't from Edinburg....mind you I am trying out new gym because I want to change from planet fitness. the guy at the front literally asked me "what do you want to do here" like bro, obviously I'm coming to work out. I'm an avid gym goer. they also insisted they hold on to my ID, for some reason. I do not recommend!!! horrible service. made no sense. poor communication in the front. get it together. go to golds gym. !

    **Please just save your money and go elsewhere. If i could, id give no stars, but unfortunately, I…read moredo have to provide at least one** On May 5, 2025, I enrolled in a gym membership under a "5 de Mayo" promotion, which included three complimentary personal training sessions. During the first personal training session, I was coerced into signing a six-month personal training contract despite not having used the remaining two complimentary sessions. My account was set up for automatic payment. I was not made aware of any errors by gym staff until approximately three to four months later, when I began receiving calls from a legal attorney attempting to collect payments. This was confusing, as my account had been on auto-pay and I had not authorized any additional charges. After contacting the gym by phone and receiving no resolution, I was instructed to come in person. During that visit, I was informed by higher-level staff that the issue resulted from a staff error. Specifically, another individual's payment information had been entered onto my account without proper verification. I did not legally provide authorization for this change. As a result of this error, my payments were incorrectly reported as past due, my credit was negatively impacted, and I was subjected to repeated collection calls. When going again in person, I had a very unprofessional interaction with front desk staff. I asked for support, and the staff member blamed the issue on me and stated that I deserved for my credit to be negatively affected. I then requested assistance from someone else, as the first staff member was being condescending. The staff member smirked and stated that she was the only one who could provide support. I called for a staff member who was passing by to assist me, and with his help, I was able to get the issue resolved and spoke with a manager regarding the matter. Later, approaching December 2025, I sought to close my account. I was informed that I had to be added to a three-month personal training contract to pay off the balance stemming from the earlier staff error. Reluctantly, I agreed to this arrangement. I was verbally informed that I could officially close the account on the final day of that three-month period. On February 5, 2026, I returned to pay off the remaining balance to close my account earlier than planned. I was told I would need to provide a 30-day notice, despite previously providing what effectively served as a 90-day notice through the three-month contract agreement. As a result, I was forced to pay for an additional month for both membership and personal training. During that same visit, I requested a written statement documenting the previously acknowledged staff error to submit to the credit bureau. The manager I spoke with stated he would communicate this request to the appropriate parties, as he himself was not authorized to issue it. The following day, I attempted to follow up via phone but received conflicting information regarding the manager's availability and was denied direct contact with a supervisor, despite being informed that a supervisor is the appropriate person to handle this matter.

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    StretchLab South Texas - healthtrainers - Updated October 2026

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