I have been dealing with these folks for the past 13 years. We have a spa that we purchased from…read morethem that was installed in 2007. Since that time, we have had many occasions to work with them, with her for routine maintenance or for a couple of minor troubles. I have always been impressed with the quality of their service, the enthusiasm which they have for their work, and with Their products. I plan to be a loyal customer from here going forward. Great guys! Highly recommended!

My wife and I went in there to buy a spa because we've always like the idea of having a spa to jump…read moreinto after work. About a week after having the spa, we realized that my wife had some serious reactions to the chlorine in the spa. We went in the following week trying to find a solution and they had switched us to bromine tablets which also contain chlorine. My wife unfortunately had the same issues. Just an FYI, bromine still contains chlorine. We went in again to try and get this issue resolved. My wife was over the spa and didn't care for it anymore. We wanted to see if there was anything that could be done. We spoke to a gentleman in twin who unfortunately was not the best of help. We were told that they could potentially help us sell it and we could get a massage chair instead. We sat on that gigantic paper weight for about 3 months without giving it any use. We called last week and we were told by the rep in twin that there was nothing that he or the owners could do. There was interesting choice of words used to describe the situation and that he was told to avoid us. We called the Idaho falls location and expressed our concerns and we got a chance to speak with Ted. This man was amazing help. Within 24 hours we got our problem resolved. He was able to get us out of the spa and into a massage chair. I know many people won't run into the issues we had but if there is any kind of complaints or issues that need to be addressed....Ted is your guy. I want to give a shoutout to Aaron for being a compassionate employee in the twin falls location. He was thrilled to learn that our problem was resolved. I will definitely do business with Brady's in the future! They proved to me that they truly care about their customers.

So, I was having issues with the website the other day while looking at buying a treadmill so I…read morebypassed technology, went old school, and picked up the phone and called the store - Jackie answered and could not have been nicer or more helpful! She was so wonderful, funny, and had all of the information I needed to finally buck up and buy the treadmill I'd been spying for a few weeks. My husband and I drove down for curbside pick up the next day and it was a seamless operation - even though everyone looked like bank robbers with bandanas around their faces for safety, us included. The staff is always very friendly and helpful and they are doing a great job at keeping people safe and healthy during these weird times.

I had arranged by phone a "fitting" for new golf clubs with a gentleman in their golf department…read moretwo days ago (Monday afternoon) for today "Wednesday after lunch" and was told to meet with Kevin. Today, I drove 90 miles and was the only customer in the golf department (and almost the entire store). First, a woman named Bobbie started talking to me and explained she was not really a golfer and had limited experience on fittings. Kevin arrived in the fitting room and told me that he had (some kind of) "applicant-orientation" and that he would not be able to do the fitting, however, Bobbie could help me. And, if Bobbie had any questions, he could make himself available for her. I ask him if he wasn't aware of my appointment? And, he said that he was not informed about that. Then he looked at my old clubs (which I brought in) and told me he would not be able to replace those. I said, well - I am here to buy new clubs. We went back and forth on my fitting and his job applicant, and it was clear he did not want to be bothered at that time, but continued to say Bobbie can do it, even though she has never fitted anyone before. Again, nothing against Bobbie - she was very polite - but she was admittedly unqualified. So, I just said I would go somewhere else -- and there was absolutely no objection on their part. Whether it were my old clubs or the job-applicant, it did not matter -- he had no interest in helping (even though I was about to drop $3,000 to $5,000 - whatever the amount for a whole new set of clubs).

I went in looking for some cleats for my son. First of all, I walked in, and the place is…read moreextremely dirty and unorganized. Second, the employees ignored me and when I asked where something was, they were extremely rude! Everything is waaaaaay more expensive that Dicks, so that's who I will give me business to. This store sucks!!! I figured they were close to going out of business and might have some deals, but even if there was good deals, the employees ruined the experience for me. Won't be back!