Extremely Disappointed with Streetside Developments - Poor Quality, Worse Customer Service
We purchased a new build from Streetside Developments (Keswick Dr SW, Edmonton) with high expectations, but the experience has been incredibly frustrating and deeply disappointing.
First, the closing was pushed unexpectedly early, giving us barely 30 days' notice -- despite the property not being fully complete. Most concerning was that the garage was unfinished and labeled a "seasonal item," which delayed tenant occupancy and cost us rental income.
Then, just before a confirmed tenant move-in, there was a water leak due to a punctured pipe -- the result of poor workmanship. The damage delayed move-in, resulted in major inconvenience and hundreds of dollars in property management fees, yet Streetside refused to take any responsibility.
What's worse is the inappropriately defensive and dismissive response from their management. Instead of showing accountability or offering any goodwill resolution, they minimized the issue and blamed us for not being physically present to catch the leak sooner -- in a brand-new, supposedly ready-to-occupy house!
The tone of their email was shockingly unprofessional and tone-deaf. There was no empathy, no ownership, just a cold deflection of responsibility, even when it was clearly a construction-related fault.
If you're an investor or out-of-province buyer, beware. Once you close, you're on your own. Streetside's post-sale service is utterly lacking, and their leadership's attitude toward legitimate concerns is truly disappointing read more