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    Strauss Eye Prosthetics

    3.7 (3 reviews)

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    Rochester Podiatry LLP - Dr. Massimo Pietrantoni

    Rochester Podiatry LLP

    4.3(4 reviews)
    0.0 mi

    I'm switching practices just so I don't ever have to speak to the receptionist again. She was…read moreutterly dismissive of my very easy ask that she forward DHS paperwork to the doctor. The doctor himself is professional and I have not had any problems with him. I scanned it cleanly and emailed it to the office. She took one look at it, called me back, and said she 'could' have the doctor look at it but that they just wouldn't be able to complete it. My case worker at DHS had deliberately told me to send this physical assessment to my podiatrist's office for temporary assistance. The receptionist was insisting that I was fine and that she could call DHS directly and tell them that I'm not having any issues, as if it were a threat. ...Why did I pay $200 for custom orthotics if I'm fine, then? This receptionist is simply an assistant, and yet she was acting as though she were both my doctor AND my case worker. I asked very politely if she could just have the doctor look at it and fill out any information RELEVANT TO PODIATRY, and sign it. I said I WOULD DO THE REST. ...She insisted I hang up and contact DHS, because she 'does paperwork all day', and apparently knows better than the local government. Extremely condescending and unprofessional. Don't even bother asking for more than the bare minimum. Waste of time and energy. Because of her incompetence, the deadline passed and my case was denied because I didn't have all of the paperwork in. I sincerely doubt she even told the doctor I called.

    Great staff, amazing podiatrist- really listens and responsive to patient needs. Highly recommend.read more

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    Rochester Podiatry LLP - Brighton Location

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    Strauss Eye Prosthetics - prosthetics - Updated May 2026

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