1. Stratus Point Medical

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Northbrook, IL

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Stratus Point Medical

5.0 (1 review)
Open • Open 24 hours

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4 years ago

Hard working and service oriented! If you need it they will find it. Whether it's PPE or IT networking they can make it happen.

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3.3(7 reviews)
2.3 mi

Communicative and helpful was able to help me get a wheelchair for my mom in a very quick time…read moreperiod

Very disappointing service from this company. I had purchased a product via eBay and it was an…read moreokay transaction. I decided that i would do some repeat business and purchased two ankle braces from them. I received the braces and used them for about 4-5 hours. The design of the brace made it intolerable to wear any longer and i asked for my options to return the product. My options were to exchange for a returned product that someone else had worn or take a 20% discount on my next purchase. I felt that this was not sufficient and let the owner Dan know and to be fair to him i was strong with my response. Dan responded and explained that he could not give away free product to me since i did not purchase thousands of dollars worth of merchandise from him. He had had two people searching for most of the day to find a replacement in the return bin but they could not find anything. He apparently spent a lot of time working on my issue as well so i ate up any profit that he would have made on the sale to me. I am not sure why it would have taken most of the day to figure out that they did not have a replacement. It sounds to me like the return bin is a box in the back of the warehouse and not very organized. I am a believer in small business and my philosophy has been to take care of all customers regardless of how much money they spend. The owner helped me to understand that even though i had sent him over $40.00 of my money for a defective product, that he was not concerned with my problems. His profits are the important issue and who was I to bother him? Simply amazing.

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Stratus Point Medical - medicalsupplies - Updated October 2026

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