I was happy with the cleaning services that were provided, but very unhappy with how the owner managed his schedule. When I interviewed with him, I said the most important thing for me was flexibility because of my working schedule. He promised that he could deliver and give me what I had asked. Then he started to manipulate the schedule. Said because he did not have any other customers in Holmen on the day that we agreed to, it needed to be changed to a day that was not accommodating for me. He said it was not worth it to send a crew from La Crosse to Holmen for one client. Keep in mind that his services are expensive and he thought traveling from La Crosse to Holmen was too far?? He kept requesting that I leave my house open or give them access to it while I was at work, which is a big safety concern and which I am not comfortable doing. I prefer being home when anyone comes to clean. There was no flexibility as he had promised, and it was Tuesdays or nothing! He was very condescending in his replies to me. Another thing that occurred prior to each cleaning visit is that he would text me with a time only to text the day of the cleaning appointment with a different time. I talked with him about the need for consistency and once again was promised he could deliver, but of course it did not happen. Very frustrated and very disappointed. Maybe the company should consider a new manager? read more

I have used Laura and Dusty for 4 years and have been very happy. The team is dependable, trustworthy, and does a good job. Laura is very open to feedback and we have enjoyed an open and constructive relationship on adjustments that can be made to further improve their service. While they are a little pricier than some - I feel it is a good trade off. They always show up, do a good job, are nice to my animals, and I have never had an issue with theft. I recommend them highly. read more

High estimate for what was to be a thorough cleaning. Simple things I was told would be done, did not get done. I was told it took longer than expected because Dustin claimed my house was dirtier than I thought. I was unable to have my feedback respected, instead it was handled in a defensive manner with topping it off with insulting me with having a dirty house that many who know our home would testify it is not. So, quality is poor, they are expensive, and customer relations is poor. read more