This was my second experience with the company and I can say this time was a much better experience! The driver was the same and she is very friendly and courtesy. The limo was stacked with cups, ice, and soda's which was great. The limo is very nice and looked great. I've already referred a friend to this company and will use them in the future. The owner checked with me to see how our experience was and that was a classy touch. read more

Is this a real business? I ordered a limo in March for May (plenty of advance notice) for my boyfriend's surprise birthday party. The day before the party, I received a call from Shannon (the owner, i think) explaining that MY limo was in an accident but that he is trying to get it worked out. He told me he would call me first thing in the morning to update me. The next day I did not hear from him, so around 1:00pm I called. He didnt answer, but called me back 10 min later to tell me he tried his best but the limo is too wrecked to drive. He said he would refund me and give me a credit (after that he never mentioned a credit). This call left me very confused as to why I was out of a ride when I made my reservation 2 months in advance, but I remained calm and understanding and ordered a couple Ubers instead. I waited about 10 days and called Shannon because I hadn't received a refund yet. He apologized and said he will process it that day and I would see the refund after the holiday weekend. I waited another week, and called back. He said something about how he changed processors and he would call the old processor to refund me. Then, my boyfriend called Shannon to ask what's going on and I received an email confirming my refund had been processed. I don't know what that email really was because I waited 10 days and still had not received a refund. Finally, after waiting a month and a half for my refund, I had to go through other avenues to receive my money back. read more

My mother in law rented a limo for my wedding on March 30th. The driver did show up on time and that was great. However, the limo was not clean on the outside (it was black color and you could see the dust all over it). Secondly when we were driving to the venue the driver was driving 15-20 miles per hour. When we asked her to speed up she said she could not. The "coils" were out. I was thinking "Who sends a broken limo to drive a bridal party to a wedding"! Also the limo was rented for 3 hours. Since we were running a few minutes late for my 5:30 p.m. ceremony and the limo was booked from 4-7 p.m. I asked the driver to wait for the ceremony to complete so that my bridal party can come back and get their items and put them in their own cars. The Limo driver told me "NO" that it was only booked for a drop off. She even said that to my bridesmaids. However, I did later confirm with my mother in law the limo was indeed booked for 3 hours. The service was awful and downright unprofessional. The one thing a bride doesn't need is stress before her wedding. Sending a broken limo to pick up a bridal party is just not okay. No matter how far the distance is between the pick up and drop off location. I would not suggest using them. Just my pov. read more

When I think Limo services, the ONLY company I think of is Strategic Limousines. We used Strategic for a simple ride from our wedding venue to our hotel location, and Shannon couldn't have made it a more amazing experience. He was professional, friendly, helpful, and the best part, ON TIME!! Not only was the ride incredibly affordable, it was so easy to set everything up. Especially with all the added stress of planning a wedding, Shannon made it so easy to get the ride booked. Oh, I forgot to mention how beautiful and clean the limo was! It was so fancy! If you ever need a limo service and need the best in every possible aspect, then Strategic is the way to go!! read more

After pricing limos with at least 10 different companies, rep from Strategic Limos was able to give me a great deal! Received terrific and prompt service from Dana, our Driver! Definitely will use them again =) read more

I took Strategic Limousine twice this month and have nothing but good things to say. The first time was a round trip airport pick up. The driver was on time, friendly, helpful and the car was very nice. I also took this Limo to Hollywood for my birthday. Again, the Limo was on time, friendly staff and very nice vehicle stocked with everything we could need. :) I highly recommend this company to anyone that needs a car service. read more

Driving in la can obviously be annoying but riding with Strategic made it much more enjoyable, not to mention comfortable. The driver was extremely professional and courteous. I felt very safe and well taken care of. Will use them whenever I need a car! read more

We recently used Strategic for our trip to Los Angeles. We were picked up at the airport by Jay and it was the easiest part of our trip. They were there waiting for us at airport and the vehicle was very nice got us to were we needed be. We used several times why we were in LA AND THEY WERE SPOT ON ALL THE TIME wod definitely recommend them if your in LA. read more

WOW factor = Quick follow up Easy to communicate On time Drive was excellent and was very helpful!! Owner Shannon was amazing and easy to work with. Spotless inside and out All inclusive. Overall we had a great experience with this company. It was for a bachelorette party and all the girls had a great time. read more

Best limos, party buses and chauffeurs in town. I've used them many times without a glitch. All they need is a limo in which Cigar Dave can also smoke his cigars and they'd be all set. ;) read more

This is the absolute worst limo company. We just got back from a week in Hawaii. The first driver picked me and my family up at our house and drove us to the airport. When we got back to LA no driver at all. We sat out on the curbside for over an hour,and no driver I got the email confirming the pickup. No driver at all. I tried calling the number that was on the email several times. Just a voice mail and no return call. We had to use Lyft service to get Home. WHATEVER YOU DO,DO NOT USE!!! read more

I booked Chevrolet Suburban 6 passenger thru Limos.com for an lax airport pickup They were 40 minutes late and what showed up was a Minivan and only 5 people were able to sit That is NOT Professional STAY AWAY FROM THIS COMPANY!!! read more

After going through a number of horrible transportation companies (Advantage Ground Transportation, Go Sedan, and ExecuCar) I finally found Strategic. They're a reliable firm, have nice vehicles, and top notch drivers. Most importantly, they're always on time, because one of my biggest pet peeves is waiting for my ride after getting off a 15 hour flight. I just want to get home and see my family. The others made me wait for my ride to show up at the airport (usually between 15 to 60 minutes -- with 30 being the average). Why? Because ExecuCar and the like automatically assume that average international travelers takes 30 to 45 minutes to deplane, collect their luggage, and make it though CBP. Guess what? I am not the average traveller. I never check luggage and I'm a Global Entry participant (I even mention these facts in the "notes" section of every reservation I book). Unlike the others, Strategic actually read my notes and took the time to call me and ask what Global Entry meant (there is no shame in not knowing) so they could educate their drivers. As it stands, I have probably used Strategic a dozen times over the past few months, and have never had to wait. Never. Not at home. Not at the airport. A few other random comments: -I got Jay as my driver about 80% of the time, but the others that I've met were equally professional and punctual. -Strategic's pricing is reasonable as is their cancellation policy. Others require an unrealistic 6-hour cancellation notice and/or charge cancellation fees. -Don't let the fact that they're based in Valencia scare you off. This was a concern of mine a first, but they cover all the majors cities and airports in SoCal. -The one time they couldn't pick me up (because my flight was delayed by 6 hours and they were fully booked at my new arrival time) Strategic made arrangements with one of their competitors to have me picked up and driven home. (This is smart business and is no different than American Airlines sending a stranded passenger home on Delta Air Lines, something that happens every day.) -A well deserved 5 star score. read more

I find it Hard to believe that anyone could have had anything other than perfect service from strategic limousine services. I will definitely be using them again thank you guys so much for the prompt service and excellent pricing. read more

DO NOT USE THIS COMPANY. BEWARE. SCAM. I had a reservation and they did not show up. No phone call or text. Nothing alerting us we would soon be stranded. Imagine 16 kids ready to go to prom and no limo. Panic, tears and frustration. Thank goodness for Lyft. I called 15 minutes after our arrival time and was told the limo was in an accident the day before and they could not pick us up. That's it. Absolutely no help, no apology. The worst customer service you can image from Shannon. Reading through the reviews on Yelp and I saw the same exact excuse given to another customer, "The limo was in an accident". Can you image? How is this company still in business? read more

Shannon has the provided quality limousine service for many of my friends and associates he is on time and priced fair. What ever you need for your event or trip to the airport. Strategic can make happen. They also honor the 25score card. read more

Booked on limos.com and they cancelled a pickup at LAX at literally the last possible minute even after I called them this AM confirming my reservation. Unreliable and will never use them or limos.com again! All of the positive reviews are filtered for a reason and there seems to be a recurring theme of missed pickups at LAX and blown out tires. I think they didn't want to deal with afternoon traffic to OC. Buyer beware.. read more

I have used Strategic Limosine for the past 3 times to the airport. I get there on time and when I return, their car is waiting for me. They are professional, have clean automobiles and are very professional. read more

I was very impressed with the cleanliness of the vehicle when it arrived. It was also on time! I've had several situations with past companies when they don't arrive on time. I get so anxious waiting. Strategic showed up about 15 min early. Made my day! read more

Finally a limousine company with great customer service. From the reservation making process to the pickup to the Limo Drive, the experience with Strategic Limo was First class all the way. Highly recommended to anyone looking for a reasonably priced limo service with new, clean cars and a company you can trust.. read more

Awesome prices for a 5 star service! Drivers are prompt and courteous, beautiful new style cars. I recommend this company anytime you are planning on going out for a night on the town. read more

BEWARE! I booked a ride to the airport with Strategic and was confirmed and paid for a 10 passenger stretch limo. When the driver arrived he was in someones personal minivan! According the the driver the limo was out of service. Did they reimburse me for the cost the stretch verses the mini van? No! Bait and Switch, beware! read more

Great to have a Limo service that arrives on time!! We made the trek from Irvine to LAX and Dayna was prompt and professional and can I say again ON TIME!! Shannon booked our return trip back from LAX to home the night before and was diligent with texting for info even though we were on vacation. I'd use their service again...fair pricing and good service. read more

I have used this service several times for round trip transportation both to the airport and the cruise terminal. I am extremely very pleased with this company, their pricing, quick response to inquiries, and with its owner, Shannon. The entire staff is polite and accommodating. The drivers are very courteous and arrive on time. The driver assigned to you will call and introduce him/herself to you. If the drivers are running late for your scheduled pick up time they will call you with an estimated time of arrival. I have and will continue to refer other people to them. So far no problems, so I will continue using this company for my transportation needs. read more

Have used Strategic Limos to go to and from the airport and loved them. The driver was on time and didn't smell of cigarette smoke as so many if these types of drivers do. Our driver was pleasant and actually from our area and carried on a nice conversation while taking us to the airport. When we returned he was there waiting for us with cold water in hand to welcome us back which after a long overseas 16 hour flight. Very nice when you are pretty tired and jet lagged. Very comfortable ride and super clean car! I would highly recommend Strategic Limousine to any friends or family! read more

I have used them a few times now. The drivers are always prompt, helpful, professional and friendly. It is so nice to be able to have a reliable transportation service when I am traveling! read more

While they did pick up my passenger, they offered a "Meet & Greet" in the baggage claim of LAX when I arranged the ride. No such possibility exists. The driver then contacted me to say she couldn't locate the passenger. I tried to call driver but her mailbox was full. In her email she said passenger's cell was disconnected. They had an incorrect cell number. So I couldn't even reach her with the correct number. Not Good. I have done a lot of traveling and have gotten better service in Mexico and elsewhere. I know things can happen but REALLY?! read more

I'm very surprised and disappointed with Strategic. We had used them before and been happy with their service. My girlfriend used them for my Bday previous year to go to LA. So naturally we decided to use them again. We scheduled pick up at 9pm on 12/23/16. We had table reservations at a club and all my friends in LA were planning on meeting us there. At 9:30 we tried to call the company, but no answer. We emailed. Nothing. 10 Nothing. 10:30 we gave up on the limo. It's now 12:45 pm the next day and we have no idea what happened. We will never use Strategic again. While our previous experience was good, and we understand that there could have been an accident or other uncontrollable unforeseeable circumstance, the lack of any form of communication and simply no showing after we paid is infuriating. If you use their service, it seems to be a gamble whether or not they even show. read more

I had a driver lined up to pick me up at LAX and when I got to baggage no one was there. I did not have a phone call or message that nobody was coming. I had to call them. They let me know that the driver was not coming. Absolutely no help at all and zero solution Basically acted like I was SOL!!! The absolute worst customer service I have had in years. read more

I wanted to update my encounter with Strategic Limo. The owner Shannon did make several phone calls and texts to help resolve our problem. As this is hard to do after-the-fact, he did show concern and gave a good discount for the difference in the car rental. The Chevy car we did have was nice, it just was not what we ordered. read more

We rented a LImo for my daughter's 18th birthday and this was a great company to work with. Shannon ensured we had a clean modern Limo which the girls LOVED!! The Driver was prompt and courteous, and the Girls felt very comfortable. There were sodas and water as promised and a great sound system. the only recommendation would be to have a users manual for the system, as there was difficulty connecting to blue tooth. We will will definitely recommend to the parents of the other girls and use agi when we have an event. read more

THE WORST! I booked a limo months in advance to drop off a large group for a cruise. 2 days before my reservation they CANCELLED. No explanation, just said they had to cancel. Are you kidding me?? STAY away from this company!! read more

Allen T I used Strategic for my ride home from St Vincent Hospital, LA to Ridgecrest CA. I couldn't be more pleased with the service and Dayna was delightful. I will be happy to use them again if the need be. read more

I couldn't give zero stars. Where do I begin? The limo driver called en route that she was running late because she had to stop and get gas. So she was about 30 minutes late. When she arrived, it was not in the car that I had a confirmed reservation for. She also apologized for the dirty condition of the bus as it hadn't been cleaned from the night before. She advised us that she would be cleaning out once we got to our destination. We were driving from Oxnard to Santa Barbara. So we rode in a dirty limo bus for 40 minutes. At the time of her late arrival, she apologized and OFFERED to make up the time with a FREE hour at the end. Who would refuse that offer? Well I should have because I was charged for the extra hour and gratuity!!! I booked through limos.com who I emailed and called about my complaint. They contacted Strategic directly who didn't care about the terrible service that we received. That to me speaks to their terrible customer service and that it is just their horrible business practice. Lie to your client about which car they are getting late and dirty and with a "FREE" extra hour that you will really get charged for. I will never use limos.com again either! read more

DO NOT USE this service. A VERY disappointing and horribly run business. I booked a car for 6 people and they showed up with a town car that seats 4. Not only did they charge my credit card the full amount, but they charged me an additional fee as well. Since they showed up with a car for 4, I was forced to drive 2 separate cars to the airport and pay for 2 weeks of parking. This huge mistake Strategic Limo made has cost me and my family over $1,000. I would never recommend this company to anyone. read more

Love this service! Very professional and courteous and prompt! Highly recommend them.

Reasonable price. Great service. They were fine coordinating a complicated airport pickup. Thanks again.

I have used Strategic Limousine Services several times they were always on time and there vehicles were very nice and classy. There Limo Bus was awesome !!!! read more

Did not show up for an airport run! Will never use them again! Tried to call but no answer no message.

My experience with this company has been terrible. The driver did not turn up at the designated time. When I called back was told he is with another customer and will take another 45 minutes to reach my hotel. There was no indication of delay or attempt to send anyone else earlier. Called up Limos.com and they could not locate a service representative immediately. Someone called back several minutes later that they cannot provide an alternative and I should make my own arrangement to get to the airport. Never going to use this service again. read more