David Moore needs to go back to school, to learn some manners. My family had the misfortune of needing Strang's services, when my mom passed away (she had funded plans already set with this funeral home). Both my brother and I live far from Antioch and had separate phone arrangements with Mr. Moore, and he was surprisingly very rude. My brother spoke with David first, and did not tell me how he was treated, initially. Then I called the number my brother gave me (David's cell phone...of course he wouldn't belittle people on the funeral home's landline). That man was so insulting! I was in complete shock. We wanted a simple, private viewing for mom, with a maximum of 10 family members & close friends (small family). David badgered me about the quantity of persons, demanding that I make sure there will be no more than 10 persons attending. While we were speaking, it felt like this man hated me, though we had never met.
The next day, after I had spoken with my brother and shared notes, I called David again and asked him to order a floral arrangement for mom with an easel, since mom had allocated $150 in her pre-plans for flowers. Well, you would have thought I had asked him to jump off a cliff for me - he literally yelled at me for inconveniencing him. I was so upset with this man, and I had to drive to Wisconsin the following day, for the viewing and to finalize the arrangements...I barely slept because of how he treated me.
Fortunately, David assured me that he would not be present at the funeral home when I arrived, and he wasn't. My mom was physically cared for by a professional director named Jason Flade. Jason handled both mom's care and me with compassion and dignity. He made sure the viewing room was set up tastefully, and did a great job presenting mom.
Mom passed away last July, and David still has me upset, apparently. When I saw this Yelp review option, I knew writing one myself was literally my duty. To anyone reading this - even if your loved one has funded preplans with this funeral home, go somewhere else. You can have your pre-plans transferred elsewhere. That is something most people are not aware of, and I wish we would have, even though Jason himself was top notch. read more