Dr. Diekroeger is great. He is thorough but efficient, and is very friendly. I highly recommend him!read more

I was a patient at this practice for about 8 years. I'll preface by saying for the most part, my…read moremedical care and the medical staff were good. However, the front office staff and office policies have not been a good experience. I recently moved out of state and attempted to access my records via the patient portal and could not access them. Per an email request, I received a phone call saying I could complete a form for my new physician (I've already done this) and if I wanted my records I could PAY A FEE for them to be provided via CD. I have two overwhelming concerns: 1) I and/or my insurance company have paid through the nose for medical care for the past 8 years; and 2) who uses CDs anymore-- new computers don't come with a CD drive! What century are you in? Everything is cloud-based now and precisely why I should be able to access my records via the portal. As an example, I can access my Emory and Mayo Clinic records today (some are over 2 decades old and others over a decade old). This is a terrible business practice and nothing but a MONEY MAKER for this practice. I'm hugely disappointed in this nonsensical practice. And, I would also be concerned about a medical office SNAIL MAILING private, medical records. Isn't this a HIPAA privacy concern?

This practice has a lot of great reviews and I want to share my experience in case it helps…read moresomeone. In January 2025 I made an appointment for the earliest new patient appointment, which was in June 2025. I decided to wait for the appointment because I really appreciated the philosophy found on the website and definitely liked the glowing reviews. I had positive interactions with all staff I encountered and the clinic was clean and bright. The provider I met with suspected a new problem/diagnosis and so started a work up with labs and imaging. Clinic staff did follow up with me once labs resulted out and referred me to a specialist. The ordered imaging was performed ~2 weeks after my new patient appt but I never received follow up, from the NP or anyone else at Ponce Primary Care re: the imaging results. It has now been ~3 months since my last communication, specific to my care, with anyone in this office. I decided to reach out to discuss the standard of care, which I felt to be lacking. Dr. Chad Costley did return my call within an hour or so and he did verbalize disappointment with my situation. He assured me that my experience is unfortunately the exception to their typical patient experience. I was informed that the NP I had been assigned to was "only part-time and here less than a month". I did not ever receive any communication from Ponce Primary Care to notify me that my assigned provider was departing or to invite me to call to schedule with another provider for seamless continuity of care. I was told that my imaging results were never sent by the imaging facility I went to and that "this is where the wheels came off". That is absolutely possible but it was also not confirmed to be true at the time of the statement. The report not being in the patient chart does not mean it was never received by the ordering office or sent to the ordering provider. Sometimes things get scanned and assigned incorrectly, or not scanned at all. Lots of possibilities there. To me, that shows a lack of accountability for not holding a supervisory review of a departing provider's caseload/EMR task list and it also fails to consider that an out-of-state fax number associated with the ordering provider could be the problem. I waited 6 months for a new patient appointment and, whatever the circumstances, was lost in the shuffle. I will not be continuing with this practice, although I'm sure they have many satisfied patients as evidenced by their overall rating. My advice if you wish to establish/continue care here: Be able to advocate for yourself and for your own healthcare. Be knowledgeable about when to follow up on your care in case the practice doesn't. If the wait is still 6 months out for a new patient appointment when you try to schedule, do not think an extra special or VIP experience awaits you - realize that they just might be too busy to accept new patients.

I have tried multiple health providers since moving to Atlanta and this place is by far the most…read moreattentive and helpful than any of the others I've visited! They have a full selection of specialists for whatever your needs present them to treat. They also have a practice downstairs that serves as a clinic for walkins and such needs that spring up randomly--colds, etc. The best part of this practice is they have an amazing pharmacy downstairs that usually has your prescription ready before you leave the office door! For all Atlantians, I highly recommend this place!!

If I could provide negative stars, I absolutely would…read more.. I've been a patient here for 10 years, but at this point this place is absolutely terrible since my original doctor retired. I came in for a visit about a lump in my chest in DEC 2024, and Dr Brown and his team DID NOT SEND THE REFERRAL FOR A MAMMOGRAM UNTIL JUNE 2025; and only did so after I called over and over and finally wrote a bad review for them. I complained then, and nothing... Then when I went back in for a follow up on the findings, Dr Brown and his team decided to just leave me sitting in the exam room for 45min with no word and were acting surprised that I got up and left. Then I rescheduled only for them to call and cancel the appointment randomly the day before with no reason. It is now OCT 2025, and literally NOTHING has been done beyond the mammogram that took 6 months to be sent. NO follow up, NO referral to address findings and NO callback from Dr Brown to even advise what was found. I'm ready to complain to the GA Composite Medical Board. I've called countless times and advised that I want a different physician handling my care as Dr Brown and his team are just NOT IT; and all the management has done was advise that I should come see Dr Brown and then nothing at all. They choose not to return calls, even after they advised they will look into something and call you back.. Management could not care less about the patient needs. Am I missing something??? I am not a fan of Dr Brown, I do not trust him being my physician and I do not want to be his patient AT ALL. My original doctor (Dr Melton) who was amazing retired (or just ran away from this place) and they just assigned this man to me and the care has been trash ever since. They tell you they are sending a referral, but they don't for months. They say they will return your call, but they don't. You come in to an appointment on time and depending on the doctor they've just stuck you with, you'll be sitting in the exam room staring at the walls for 45min every single time you visit. For your own sake, GO ELSEWHERE... To be a healthcare facility, the care is pretty trash. Dr Brown is insanely terrible, management is insanely incompetent and so forth and so on. The very moment Absolute Care became Avita Care, ALL the care went out the window. This place would be better off turned into a Starbucks. I never had any of these problems when Dr Melton was my physician, and this is ridiculous.

Very professional. I appreciate the informative and friendly staff that greeted me. Staff here…read moretreated me like a human being m. I felt safe and will definitely be coming back here from now on. Total time spent here was 2hrs and that's not bad considering what I've heard/read online. All in all my visit was smooth and and am very satisfied with my visit.

***Update*** After…read moreleaving my review & not heating back from Doreen Grosset I decided to go to the Ga Department of Housing & Urban Development (hud)/ Human Services/Community Affairs to file a complete with the state. Doreen Has contacted me & I really wish I could upload the voice mails, after she FINALLY called THE LANDLORD I GAVE HER ON SEP 10 then called me to tell me he couldn't hold the unit for 2 more weeks to conduct inspection so I wouldn't of got that rental any way. Ha... I could not help but to laugh & request she reflect upon the screenshots of landlord & I communication I provided he held the unit for WEEKS 3.5 to be exact. Then she messages me from some random email (not work email we have been communicating on) This is who our government has entrusted to disputes federally awarded funds to at risk hiv patients who are referred by medical professionals... to be lost in the system due to the inability of some administrative assistant??? Have uploaded more pictures. ------------------------------------ October 3rd Review This is uncalled for, been waiting over 30 days for my TBRA & Doreen Grossett inabilities has cost me 3 rentals. Federal Funds are inaccessible!!!!

UPDATED REVIEW - 10/16/2020 - BELOW…read more Customer Service: Customer service is poor. The staff are nice and friendly in the office, but are almost impossible to reach by phone. They rarely return phone calls. Physician: Dr. Waters no longer sees my family member, she passed my family member off to a Nurse Practitioner, the NP is professional and friendly and so far I haven't had any issues with her care, but she isn't a MD. Office: Office is not too small and nothing special. The last time I went inside the television was off? I'm not sure if they had enough money to purchase Netflix, Hulu or Cable? Parking: Parking area is sufficient, but the office has moved into an area that is not as nice as her previous office. Additional: Dr. Water's office nickels and dimes the patients now. I'm not sure if it's because she's hurting financially (see TV comment above) or what the reason is, but my family member went to a scheduled appointment and asked them to fill out a form for work; they wanted to charge an extra $25 fee to fill out a paper for her job. That should be part of the office visit. I consider that unacceptable and very poor customer service. This medical office has gone from being one of the best in Atlanta to being just like all the others, not very good. Summary: Overall, because it's almost impossible to get anyone on the phone or get return phone calls, because they want to nickel and dime you for every single thing and because they have to send patients out for many things now, I would definitely not suggest Dr. Waters anymore. Perhaps if she addresses these problems and returns to the way she did business before I would change my review, but as of now I can't recommend her to anyone. Pros: 1. Parking is never an issue Cons: 1. Very difficult to reach anyone by phone. 2. Nickel and dimes patients now 3. No longer able to do lab work at office because LabCorp will not send Phlebotomists to office d/t Covid and office staff very inexperienced with drawing blood. (Costing MORE for the patient) 4. Sends out patients because they don't have proper equipment or the experience to perform basic exams or obtain diagnostics. (Costing MORE for the patient) "F" as of this review. Let's hope they improve. UPDATED REVIEW - 10/16/2020 - ABOVE

I really loved the location of this office. I initially started off being a patient of Dr. Moore-…read moreWaters and ended up being a patient of Dr. D'Souza's due to needing an emergency appointment one time. Let me just say thank God they didn't have the "you-can't-see-a- different-physician-in-our-practice" policy like another medical practice I used to go to. Both Dr Moore-Waters and Dr. D'Souza are great doctors, hands down!! Absolutely no complaints there. Very thorough, friendly and very informative. It's hard to find great physicians like them these days. Now here comes the minor negative.....and I really mean minor negative.... No x-ray facility so if you needed a chest or spinal x-ray, you'd have to trek to Dekalb Medical Center. The clerical staff seemed absent minded at times. I'd call to ask a question and get transferred around sometimes. It wasn't a constant thing but it certainly happened here and there and was frustrating. Now here is why I've taken a one star deduction. I called to make an appointment last month and not only was I informed Dr. D'Souza was no longer with the practice but I was also informed the practice had moved to Tucker, GA. I was shocked because I wasn't notified about any of this and really felt left out in the cold. At this point I feel like I'm at a crossroads. Tucker is not terribly far but I feel like the carpet has been pulled out from under me. I have more questions than answers and I'm not sure what has happened because Dr. Moore-Waters hadn't been at that particular location very long. For years she was next door to Ace Hardware on Scott Blvd but none the less, she's been in Decatur for years. Maybe I'll never know and maybe it's none of my business but I do feel a bit neglected by not being informed. Either way, it doesn't diminish Dr. Moore-Waters' and Dr. D'Souza's expertise as physicians

Dr worth has guided my family with 3 kids through virtually every scenario possible. I literally…read morechanged insurances just to stay with this practice

This is a great medical team, Dr Foreman Et al. Every time I've brought my child in for a visit, I…read moreregret not having sent a nice letter to go on the wall for that one time in elementary school... Many doctors visits are routine, but when you have that one scary event and something dire is happening, this is the team you want for your child's doctor. With our child in college now, it's time to find a new practice, so I wanted to express my gratitude for everything the team did over these past 18 years that went above and beyond.

I had my last annual physical with Cullen Kelly, MD (internal medicine) at Piedmont Physicians at…read moreAtlantic Station. In short, my visit and follow-up communication from Dr. Kelly were great and I'm happy to have him as my new primary care physician (PCP). Based on this experience, I look forward to the appointments to come. I've been a patient with Piedmont Physicians at Atlantic Station since 2006, starting with James Harrington, MD (internal medicine), but mostly with Belinda Brown-Saddler, MD (family medicine). I saw Dr. Brown-Saddler for my annual physical every year from 2007 to 2023. She left Piedmont Physicians at Atlantic Station to help pilot and lead the relatively-new Piedmont Concierge Medicine program. At my last physical with Dr. Brown-Saddler, she recommended Augusta Essuman-Nelson, DO (internal medicine) to be my new PCP. I scheduled an appointment with Dr. Essuman-Nelson, but then she had a baby (congratulations!), so I switched to Dr. Kelly at the last minute. Everything worked out well because I was very happy with my visit with Dr. Kelly. As a longtime patient at Piedmont Physicians at Atlantic Station, I noticed a new wave of younger doctors and nurse practitioners join this practice in the last few years. The last man standing / OG doctor at this location is Alan Perry, MD (family medicine). If I recall correctly, Dr. Kelly took over for another one of the OG doctors at this location: Patrick Coleman, MD (internal medicine). The only other longtime person I still recognize here is Shonda, who works at the exit desk/counter and often wears a phone headset. She's wonderful. Dr. Kelly is a young doctor (in his 30s). He conducted my annual physical differently from Dr. Brown-Saddler. To be clear, I love Dr. Brown-Saddler and would have kept seeing her if she didn't leave. With Dr. Kelly, I felt like I was getting a "reboot" on my physical. He was very thorough and spent more time with me than I expected. I appreciated that. He recorded our conversation on his phone, I believe to aid in dictating notes for my electronic medical record. He reviewed my numbers on the computer screen with me. He introduced new guidance to me. For example, he didn't do a testicular exam / cough test, which Dr. Brown-Saddler always did. Also, Dr. Kelly didn't suggest an A1c test for me, I assume because I'm low risk. He said A1c tests were something Dr. Brown-Saddler did for all of her patients. I told him to keep ordering the A1c test for me because I always had it done and my health insurance covered it at no additional cost. By chance this year, my A1c came back elevated for the first time ever. Time to reduce eating out and Yelping. Less than a week after my appointment, Dr. Kelly sent me a message on MyChart (Epic) summarizing and explaining all of my lab work. Typically (at least, in recent years), Dr. Brown-Saddler would shoot me quick messages like: "As you have seen, your cholesterol level is improved and your other lab results are within normal limits. Keep up the good work!" Real example. She might also include an informative attachment (e.g., tips on how to lower cholesterol). Dr. Kelly's message was probably about two pages long, and, like the exam, was very thorough. Again, I appreciated that. Dr. Brown-Saddler's messages were straight and to the point, telling me exactly what I needed to know. I think both doctors are great, they just do things differently. Also, I saw Dr. Brown-Saddler for 17 years and I've seen Dr. Kelly only once so far, so things could change. Overall, I did think the office experience and quality of care with Dr. Kelly and the rest of the staff at Piedmont Physicians at Atlantic Station was excellent and I plan to return next year for my 20th (!) consecutive year. Note: In recent years, something changed at Piedmont where I can no longer schedule my next physical less than one year after my previous physical. I used to be able to reset the time of year that I get my physical, but not anymore. I'm guessing it has to do with insurance. However, my insurance benefit is on a calendar-year basis, so I don't have to schedule my physicals a year or more apart. Piedmont Physicians at Atlantic Station also has a separate Yelp listing here: https://www.yelp.com/biz/piedmont-physicians-at-atlantic-station-atlanta Parking: The best place to park is in the Atlantic Station garage on level P2. Enter via 20th St NW on the back side of the property. After entering, turn left and park in the purple-colored section near stairwell 4. Take stairwell 4 up to street level and Piedmont Physicians is right there. Parking is free for the first two hours.

My family and I have been going to this office for years. We are local business owners for 30yrs…read morenearby and we have sent a large number of clients to this office. Today I stopped in to ask if Dr. Aimee could perform an injection for sciatica and to make sure they had this medicine in stock. Just that question only, before I went to the emergency room. What I experienced was a total different no customer service attitude response to my kindness and concern. This is nothing like the medical professional service that we are use to experiencing. I stood at the front desk for 10 minutes before I was greeted. Once the young lady appeared I was immediately given an attitude for no reason and she would not make eye contact nor apologize for keeping us waiting as three employees were laughing and socializing. They looked at us and we looked at them through the entry door window that leads back to the treatment area. I asked if I could call her right quick on the phone she said no. I said I could email her. She will not assist with that. She said if I did they would get back to me in a few days as I'm standing there with no one in the waiting room and no patients coming or going. She told me I would have to pay $150 and then she would see me (Dr. Aimee.) Super unprofessional all around. It is very disappointing as I am in tremendous pain and wanted to see a physician I could trust. My family and I will not be coming back.

I started going to Highland Urgent Care in 2018 and was generally pleased with my experience…read more However, ever since the pandemic I have only had terrible experiences. The administrative staff is rude and combative, especially the office manager. My last visit was a follow-up for blood work, which somehow took an hour. The office manager, who was not wearing a mask, would not let my partner accompany me inside due to Covid. One would think that she would be wearing a mask if Covid was a concern, but alas. They sent my pharmacy conflicting prescriptions, the blood work left a bruise for over a week, every appointment take at least an hour, usually closer to 2 hours, you spend all of your time waiting in a room before talking to a PA for maybe 5 minutes. It's an all around awful experience.