With worries about an infection from several insect bites (1 to 3 inch diameter on my limbs) I…read moreregistered on-line at around 2 am, and called for an appointment at Urgent Care of Kona, soon after their office was opened at 8 am. Upon entering, I was immediately greeted at the front desk, by the same very nice and most courteous lady who gave me the 9:45 am appointment on the phone earlier. Her name was Eunika. Everyone behind the front desk was wearing a face mask, and I was also given one to wear. In less than two minutes, I was seen by a nurse, and then by a doctor soon afterwards. She was Sherlyn, who was most gentle with all the routine examination and care. The doctor was Loi Chang-Stroman, who listened well and was generous with his explanation, which included a bar graph to show me what I can expect my insect bites to look like in the next few days. Impressive, indeed.

I registered online early this morning and was able to schedule an appointment at 8am. Staff and…read moreDr. Stroman were very professional friendly and helpful. Best experience ever. Thank you for all you do for the community.

Here on vacation. Experiencing a persistent cough & congestion. Realized I needed medical…read moretreatment. This UC is in a relatively new location. it was spotless, immaculate. Didn't realize that so many places would closed on July 3rd prior to the July 4th holiday. My appointment was on time, intake information handled thoroughly, PA examine thorough. PA diagnosed, recommended antibiotics & if not improved, see personal PCP after returning to Redondo Beach in a few days. Extremely favorably impressed.

From start to finish it was a great experience. I had some wax deep in my ear and Audiologist sent…read moreme to Koloko Urgent Care. I was able to make an Appt and the staff were wonderful and skilled. Clean, orderly, great building and good MD and staff. Could not recommend more. Great when my Primary is not working. Bravo!

Dr Derieg and her staff are amazing and kind always go above and beyond to help us with…read moreappointments and advice when needed always smiling and love our kids like ohana we won't go anywhere else my kids have the best care she takes her time each appt to listen to me or the kids concerns and she's not in a hurry to always give meds which we love but she's on top of everything when they do need them! she is such a kind person makes the kids so comfortable and feel safe explains everything so they understand and always give a sticker at the end! We love it here and the office is always completely clean and sanitized which we love! Thank you Dr Derige and staff for all you do for our Ohana!!!

Its sad to say that I never got the pleasure to meet Dr. Derieg, thanks to her unkind staff. I had…read moregotten some great advice about Dr. Derieg & Dr. Laird but they too did not like the staff/receptionists because of their bad attitude. I too received the same bad attitude when I called one morning trying desperately to get my son an appointment. Their policy is if you do not show for your first appt. they will no longer help you, but the bad part is that they don't give any courtesy/reminder calls to let you know that you have an appt. coming up, they also never informed me of their "no show policy". I believe that the nurses/receptionists are the first impressions on the company and this was not a great first impression. They need to get more informative and friendly staff.

I went here for the IV therapy. Great quality service and very professional staff. The room was…read morenice and relaxing, took about 1 hr for the process, well worth it. I feel great days later and feel like I avoided the flu that was going around. Definitely recommend!

Urgent Care is not one of the places you want to visit while on vacation from the mainland, but…read moresometimes these things are out of your control! On our last full day on the island, my son was at the beach and got stuck by a sea urchin (wana). Several spines went into his heel through his beach shoes, and we played doctor by searching the Internet for symptoms and treatments. We got some vinegar at the store and soaked his foot, but couldn't remove the spines due to them being highly brittle. Things seemed ok, but later my son complained of pain while walking around Ali'i Drive, so we knew we had to resort to an expert just to make sure. A quick search led us to Aloha Kona Urgent Care which was close by and we're so glad we found this place! We just walked in without an appointment - fortunately we took the last spot of the day! We were welcomed by a nice receptionist, then seen by the friendly and funny Nico (sp?) from Germany who started a vinegar soak for him, and then finally Dr. Kim saw us. I so appreciated the patience they all provided, and the expert care and thorough explanations! I'm happy to say that things are much better now with my son's foot, as expected. This is definitely a good place to bookmark if you're ever in need in the area!

Horrible doctor. Dr Arthurs left a gigantic scar on my back because he doesn't know how to do a…read moresimple mole removal. He burned a huge hole in my back with so much silver nitrite for a small mole. That scar will always be there in clear view. He botched a community member's baby's circumcision & cut off way too much I had a terrible hand infection & couldn't use my dominant hand, that lasted for 4 months & Dr A was clueless. He looked me in the eyes and promised to call me to discuss my test results when they arrived. Instead he had a stranger from his office call who told me the wrong information and he gave me the wrong medication two times.. He won't respond to concerns via phone. He didn't even know my sons markings on his body were stretch marks and said to watch them for cancer. He doesn't listen to concerns and he pushes vaccinations, despite my telling him many times I had already made an informed decision. I highly recommend staying as far away from this "doctor" as possible.

I've been a patient of Dr. Arthurs for five years now, and I find him to be a concerned, thorough,…read moreperson who listens carefully and follows through with test results and previous problems. I feel confident that I'm in good hands.

I've never received better care from a doctor or health care team as I have at the Koa Clinic. Dr…read more De Soto spent an hour with me on my initial visit so that she could understand my complete medical history and listen to any concerns that I had. She was thorough and asked me all kinds of questions in order to be sure that she recommended the best solutions or strategies that were right for me. Communication with her staff is always great, they are kind and responsive. I later decided to book my pap with midwife Taylor Hamil, also at the Koa Clinic. I should not have been so surprised, given their dedication to great service, but she was amazing. If that procedure has ever given you anxiety, I highly recommend scheduling with Taylor. She's extremely professional, knowledgeable and kind. Absolutely the best service for medical care. Nothing is rushed and I always feel heard.

I made an appointment in November of 2023 for March 2024, which was the first available…read moreappointment. The day before the appointment the office cancelled and asked to reschedule for July. At this point, I was pretty desperate and thought that I could find someone else a bit quicker, so I declined to reschedule and asked that they destroy my paperwork (4 or 5 pages of personal medical history). I found a doctor (actually APRN) that I love and went my merry way. Then my APRN became sick and my intestinal issues returned. I thought that I would retry to get into the Koa Clinic. When I attempted to become a new patient, I was refused because I had refused to reschedule my appointment in March of 2024. Furthermore, during the text exchange (they do not answer phone calls) it became apparent that they still have my files in their records. I will be driving 2-1/2 hours to Hilo for treatment. There is nothing caring or considerate about the way this office is doing their business. UGH!!

Honestly it's been super disappointing. I have signed up and scheduled my appointments it was one…read moreday every week and the office has cancelled many times on me and I ask for refund they said they don't give refunds. I have tried to get out of the things I paid to them in full and they making it difficult . I honestly was supposed to have 12 treatments only completed five but it comes directly out of my credit card. I try to communicate to office I want full refund she said no

Dr Matsuo and his wife Jodi (a PhD in Nutrition) offer support for a no alcohol, plant-based…read morelifestyle. They bill your insurance for appointments and classes --and bill YOU if you don't show up. I fully understand that a practice can't survive if patients don't show up, but how about making it easier for patients to be there in the first place? This is where it becomes a frustratingly, horrible experience for the patient. Their biggest weakness lies in their office management and in their software. A BIG CAUTION: If you have a tele-health appointment you will get an email reminding you; but they do not explain where to sign in for the tele-health appointment. If you have other doctors in the area, you know to go to your patient portal and this links you to the tele-health portal. But no, not Kukui LM Clinic, YOU are supposed to know (each time) that the email does not link you to the tele-health portal. The doctor is often late, so if you are waiting at the clinic's patient portal, you will miss the 15-minute window they offer you. If you have difficulty knowing where to look for the tele-health link they will not pick up their phone (it goes to voicemail) and occasionally confuse you by telling you they will use a non HIPPA compliant FaceTime call instead of the tele-health patient portal. Make no mistake: YOU will be billed for missing the appointment. In other words, It's always YOUR problem. In my experience, they will also bill YOU for appointments you might have missed for health reasons (I was in the hospital in the ICU). They may bill you for Sundays when the office isn't open. They will bill you for health teaching they offer (although they do not inform you of this). They will bill you for appointments even BEFORE you ever signed their office policies. To be constructive here, I think that the the problem lies with the office manager, Jodi's sister, who in my humble opinion doesn't have the temperament or experience for the job. She blames the patient rather than stepping back and learning what's wrong with their system so that it gets fixed; so patients CAN be in the right place at the right time. It's just so basic and obvious it's almost ridiculous, but they continue to put their health care delivery problems on you and will bill you for them. For me it was time to step aside. But to demonstrate my good intentions here's an example of how it should work: Allergist Alan Wang has an outstanding office manager named Vanesa. She always answers the phone. She also emails you to remind you of your appointment. What makes Dr Wang's office work so efficiently is that, after you click on the email confirmation, you are linked to Dr Wang's patient portal. After you confirm, the program links you to a pre-checkin page. Here you provide the doctor with any new medications you might be taking. This is an opportunity to check that your address and telephone number are correct and your insurance information is up-to-date. On the day of your appointment you will get another email, but this time it takes you directly to the tele-health page. Dr Wang's office manager then calls you to make sure your video and mic are set up and that you are ready for the call on time. You wait while watching a sign that says "The doctor will be with you shortly." You know that you are in the correct place and on time. None of this happens at the Kukui Clinic. If you sit on the patient portal page that confirms your appointment, there is no link to the video or mic. Dr Matsuo is often late, so it's unclear if you too should wait. There is no information telling you to go to another website address. If you call for help it rolls over to their message machine, then they bill YOU for missing the appointment. This in my humble opinion is not only irritating it's unethical and stupid. Patient's are there because they NEED to see the doctor why block them from doing so? I for one was waiting to be seen when all this occurred! Beware: If you try to text them You will be BURIED in clinic rules that repeat each time you text. As I said, they do not answer the phone, the office manager makes no effort to be helpful. In my experience she'll just try to find ways to charge you out of pocket thereby punishing you for your alleged wrong doing. IN MY OPINION, This is a sad situation for the professional team who mean well but appear to be unable to deal with a relative who is clearly not in a job that best suits her abilities. It even appears that she may be directed to punish patients who may be sick, elderly, disabled or in need of a hand. Why can't they just swallow hard and look at what's not working rather than blaming patients for what is really their problems delivering health care? ADVICE: I'd look for a clinic that has more concern for its patients. This is NOT being written by a disgruntled patient, but one who sincerely hopes that this clinic, with its good intentions but poor management, will succeed.

Very knowledgeable. Excellent communication and no wait time . They have assisted my family , 4…read moregenerations wth IV Therapy and weight loss.

This place offers so much and literally have never felt better. love this place, I love doctor…read moreRoberts and her staff.. idk if they recently changed the person who does their peptide compounding, but the past 6 mos I've had nothing but problems? either the syrines are empty, the product wont come out, some have the right amount of product and some have less, it's just about everytime I've gotten them and they're expensive.. all though they have replaced some for me in the past, I feel like I can't call everytime to complai, but maybe they will be more mindful of checking them before they goto customers would be helpful? other than that I have had great experience..