I was scheduled to receive a tetanus shot and was given the Covid vaccine by mistake. When I filed…read morea complaint with my insurance company I got a letter from Hawaii Family Physicians stating I was discharged from their practice. Two days after my discharge letter, I received another letter discharging my daughter as well. Hers was accompanied by a demand for payment on a 12.00 copay from an office visit we had less than a week prior. I called to inquire about the charge as I made a cash payment in the office at her visit however I was only able to leave a message for the finance person. Three days later, no return call I received a letter saying my daughter's account had been turned over to a collection company. I believe my insurance company is in the process of an investigation that may include some sanctions against the practice. The agent handling my claim implied this was not the first mistake of its kind reported from their practice.

The thing I especially like about Dr Arthurs is that he reads and questions studies about various…read moremedications and how does it fit into the lifestyles of his patients. He is impressive to me and I look forward to my visits with him and his opinions as well. Dr King is fine for sure but Dr Arthur's is closer in age to me so we relate better !! My wife and I came from the mainland and now reside here in Kona. We had to wait to become patients and it was worth it. I have some medical training and I can tell you that Hawaii Family Physicians and their staff are a pleasure to work with and they r at the top of their game. All in all they are a first class medical operation that we are proud to be a part of as patients. They are also aware of alternative Eastern medicines and therapies. Definitely they r open and informed of what is new as well as time tested medicines and procedures. Shelly and Jamie Goldner

Dr. Claudia Christman has been helping me with my very annoying menopause symptoms by putting me on…read morebioidentical hormone replacement therapy. Dr. Claudia Christman fully explained what is entailed with bioidentical hormone replacement therapy, side affects and possible outcomes. Now my many symptoms have lessened to a very manageable level after 6 weeks. There will be more lab tests done to see where my hormones levels are now and then she will adjust the medication doses so I will continue to get better and feel like my old self. I highly recommend Dr. Claudia Christman for all women suffering from menopause, who need help with hot flashes and myriad other related symptoms. She is very down to earth, funny and easy to talk to. Don't sit there in a pool of sweat, go see her now!

Dr. Claudia is the most caring Doc I have ever met. She takes time to really understand what…read moreissues you have... and addresses each... with genuine care and knowledge. Now almost 70 yrs. old, I have been taking Bio-identical Hormones for a few years and have amazingly regained part of my youth.. originally she prescribed these because of Osteoporosis, and result was incredible... in 2 yrs. I have grown back bone and no longer have osteoporosis in my spine ... like a miracle ! Also, youthful benefits include more energy, fast growing hair, nails and skin, and rejuvenated sex life...at 69 yrs. old and I was out dancing Salsa tonite... She can rejuvenate your life ... your attitude...!

They don't even care. Can't get an appointment, despite urgency and recommendation by the ER for…read morefollow up. "Like I said, go to the ER."

Dr. Senft is the reason I see! My husband and I both had successful cataract surgery and after 15…read moreyears, I still have 20/20 vision!

I've been working with Dr. Oka for three years and I'm so thankful to have care that feels like a…read moretrue partnership in helping me figure out complicated health problems. The medical care on this island is not always great, but I can count on excellent care with Dr. Oka. I'm thankful she still comes to this Island to take care of us. Aloha to Dr. Oka and her team.

Dr. Geliga and his staff bring the perfect mix of modern medicine and old-school aloha. You feel…read morecared for the moment you walk in. Five stars isn't enough.

All matters of internal and family medicine are handled efficiently and in a caring manner.read more

Very professional, organized and clean. My care was excellent and my treatment was very thoroughly…read moreexplained. Having direct access to a physician was well worth the small fee. I highly recommend Dr. McMurry.

These are caring people so hard to find in Kona anymore. Recommend them whole heartedly. They do…read morebother to listen !!!

Awwwwful experience. My doctor told me I need a referral right away if I wanted to get my minor…read moresurgery otherwise it would become inoperable. I told the doctor that, and exactly where the referral needed to go... But, he sent the referral to Waimea, even though where it needed to go was an office in Keauhou. I asked him to create a request for an urgent referral and he said he would and he did not... I called every day for two weeks and couldn't get anyone on the phone and when I did, they were extremely rude to me... my referral, no joke, didn't even get sent in for a month and a half!! Now I can't get the surgery at all because they waited too long. It's so weird because Kealakekua and West Hawaii Community Health has always been very pleasant, the only reason I went here is because they had the soonest appointment, now I know why, cause nobody wants to come in and see the worst staff possible. I couldn't recommend these people less, everybody is so incompetent and they don't realize they're messing with people's well-being just because they can't follow the directions or can't seem to do a basic job. Never ever ever go here!

My experience with HICHC was life threatening. I had 2 different times requesting a refill for RX…read more Left voicemail that was not answered I then called the appointment desk, so I could speak to a real person I never got a call back and both times left me without medicine prescribed The final straw was a totally bungled referral for MRI , I was coughing up blood. The person treating me told me that the referral was set up at Kona hospital and to call imaging to set up my appointment. Three days later and Kona hospital hadn't received it. When I called HICHC requesting my Primary care person to call me (9:00 am) and (3:00pm) I never received a call back. Saturday I went to the ER and spent 5 days there. ER doctor said I was lucky I went on Saturday the CT and MRI were done and immediate medical intervention was required. I have zero confidence in HICHC they damn near killed me

Best urgent care clinic in Kona by far. I bring my family here all the time and we are always well…read moretaken care of, physicians are knowledgeable and honest about care which is refreshing in todays age of medical uncertainty. They dont tell us what we want to hear, they tell us the truth and what we need to hear and I respect that!! They asked to pray which I declined and there was no judegement or retaliation, I still felt just as safe and welcome as when I checked in. 10/10 reccommend

I cut my arm pretty bad but it wasn't deep. No nerves were touched. I could move fingers and wrist…read moreand it actually barely hurt but you could see a layer of fat. I went here first because it was the closest to me. The girl said her doctor needed to look at it. I assumed the doc was the woman next to her so I pulled my bandage back and she said I needed to go to the emergency and have surgery. I went to Kaloko Urgent Care and they saw me. The woman stitched me up and everything was fine. When I told her about the other facility she said they were probably not as experienced and didn't think they could do it. I would not go here.

Dr. Warren is one of the most knowledgeable and compassionate physicians ever. Most medical…read morepersonnel chose her as there physician. Reveena, her office manager, goes above and beyond her duty to help patients with lab and referral arrangements. She is very pleasant and helpful. Highly recommend! !!!

so here's the thing, I'm biased: dr Pekala saved my life…read more I wasn't about to die, exactly, but dr Pekala gave me my life back, and I will be forever grateful. I no longer 'stay Kona,' but lived on the big island a number of years ago. while off island on a camping trip, my husband and I *both* got Lyme disease. we had identical symptoms: fever, malaise, brain fog, etc., but no tell-tale bullseye rash. there is no Lyme disease on hawaii island, and hubby's doctor told him he probably had the flu and to go home and rest up. dr pekala, meanwhile, told me to start taking antibiotics immediately and sent me out to get a test the following day. I said 'isn't that the wrong order?' 'not if I'm right. if I'm wrong, you take antibiotics you don't need for a few days while we wait for test results. if I'm right, you want to start taking them immediately.' he was right. I remember sitting in his office, in tears, wondering if I'd ever feel normal again. he said it would take time, and promised I would. I shared my antibiotics with my husband while we waited for test results (and for his physician to get on board). we both took antibiotics for SIX WEEKS and the lyme eventually went away. had he missed this diagnosis, we both could have ended up with chronic lyme, which is--apparently--miserable. I'm thrilled to report that I have no idea what that's like, as we were both cured, thanks to dr pekala. who would have guessed that a doctor on an island in the middle of the pacific would correctly identify a disease that doesn't even exist on that island? 'karen, infectious diseases are my hobby.' thank goodness they are, and thank goodness for dr pekala. 10/10, would go back.

I have been looking for a Doctor's office like this since moving here. From the minute I walked in…read morethe door I had a good feeling. Everyone there makes you feel like you are welcome there and not like you are interrupting their busy schedule. Having worked in the medical field myself I know that is not easy to do. The receptionist was friendly and efficient. The medical assistant was great and seemed happy to do her job. Dr. Pekala was knowledgeable and down to earth. What impresses me the most is that he took time to listen to my concerns and made me feel very comfortable to talk to and important. I don't usually leave reviews on yelp or anywhere else but I am really impressed!