I was scheduled to receive a tetanus shot and was given the Covid vaccine by mistake. When I filed…read morea complaint with my insurance company I got a letter from Hawaii Family Physicians stating I was discharged from their practice. Two days after my discharge letter, I received another letter discharging my daughter as well. Hers was accompanied by a demand for payment on a 12.00 copay from an office visit we had less than a week prior. I called to inquire about the charge as I made a cash payment in the office at her visit however I was only able to leave a message for the finance person. Three days later, no return call I received a letter saying my daughter's account had been turned over to a collection company. I believe my insurance company is in the process of an investigation that may include some sanctions against the practice. The agent handling my claim implied this was not the first mistake of its kind reported from their practice.

The thing I especially like about Dr Arthurs is that he reads and questions studies about various…read moremedications and how does it fit into the lifestyles of his patients. He is impressive to me and I look forward to my visits with him and his opinions as well. Dr King is fine for sure but Dr Arthur's is closer in age to me so we relate better !! My wife and I came from the mainland and now reside here in Kona. We had to wait to become patients and it was worth it. I have some medical training and I can tell you that Hawaii Family Physicians and their staff are a pleasure to work with and they r at the top of their game. All in all they are a first class medical operation that we are proud to be a part of as patients. They are also aware of alternative Eastern medicines and therapies. Definitely they r open and informed of what is new as well as time tested medicines and procedures. Shelly and Jamie Goldner

I have been a client of this center for well over a decade/a dozen years. Generally, the…read morefront-office service has been just above average, whereas my practitioner, for well over 3/4 of that timeframe, has been EXCEPTIONAL. Recently, they were taken over by a corporate entity: WorkStar. To be bluntly honest, my office experience has been terrible!

Kaliko pain Center is a definite NO! The physicians…read moreassistant I was assigned to was too busy, running back-and-forth eating her lunch during my appointment and not focusing on me, the patient. I felt like she was reading from a manifest and was memorizing her spiel to me. She would not let me ask questions and constantly cut me off. She also did not ask me about my previous health conditions. I was so disappointed I had driven an hour and a half each direction for this appointment, which caused more pain from sitting. My back due to an L4&L5 slip disc and severe chronic pain for the past 3 1/2 years . No empathy nor compassion! They tell you what they are going to do without discussing or giving you a choice of options, their options is final which is final! It's what they want to do not what you need.

Dr Derieg and her staff are amazing and kind always go above and beyond to help us with…read moreappointments and advice when needed always smiling and love our kids like ohana we won't go anywhere else my kids have the best care she takes her time each appt to listen to me or the kids concerns and she's not in a hurry to always give meds which we love but she's on top of everything when they do need them! she is such a kind person makes the kids so comfortable and feel safe explains everything so they understand and always give a sticker at the end! We love it here and the office is always completely clean and sanitized which we love! Thank you Dr Derige and staff for all you do for our Ohana!!!

Its sad to say that I never got the pleasure to meet Dr. Derieg, thanks to her unkind staff. I had…read moregotten some great advice about Dr. Derieg & Dr. Laird but they too did not like the staff/receptionists because of their bad attitude. I too received the same bad attitude when I called one morning trying desperately to get my son an appointment. Their policy is if you do not show for your first appt. they will no longer help you, but the bad part is that they don't give any courtesy/reminder calls to let you know that you have an appt. coming up, they also never informed me of their "no show policy". I believe that the nurses/receptionists are the first impressions on the company and this was not a great first impression. They need to get more informative and friendly staff.

I have had orthopedic surgery here, been treated in the E.R. and another time had an extended stay…read moredue to a toxic response to a medication. I thought my care was excellent. Many of the RNs are traveling and maybe only here for a few months. So I felt the care was very well-rounded since they bring their skills, experience and expertise from other hospitals around the country. I also felt the full-time long-term providers were excellent. The food is exceptional and plant based options are always available. My wait in the ER was never more than 35 minutes, except when coming in by ambulance. In those cases, no wait at all. The facilities are dated in some ways, but not so when it comes to equipment - X-ray, MRIs, etc , all in good condition. I had 2 MRIs there actually. Went well.

My brother was recently admitted to this facility. He was diagnosed last week with pancreatic…read morecancer . His blood pressure upon admission was 80/42. He was severely dehydrated. He was there 4 days getting IV hydration . Doctor response took a long time . We asked if someone was assisting him walk around the hall to keep his strength up . The staff said yes , he said no . Staff said he just did not remember . We have access to his chart . No notes about walking . We asked several times for someone to assist him to shower. 4 days no shower . His B/P improved and he was able to be discharged. 4 days in bed only assistance was to bathroom. No physical activity, no shower , nothing . Unfortunately they are the only show in town . If they paid our local nurses what they pay traveling nurses to fill in we might have a well staffed caring facility. His diet was not conducive to his difficulty with digestion. It seems there was no continuity of care . The oncologist could not take the time to come see him while he was there . That would be to convenient. He will have to come back up to same location next week for oncology consult . No patient advocate came in as we requested . The social worker came in and asked what he wanted to do without checking with the family or making sure there was care giving set up prior to discharge ! He lives alone . Just diagnosed with stage 4 cancer . We count on the "care givers" to coordinate and recommend the "next step" nothing . Luckily he has family to help . We have never been down this road . We needed information as well . As much as we asked we got nothing . We called hospice . We got the appointment for him next week . We got transportation arranged . We researched care needed . Diet conducive to his diagnosis. Lucky he has our mom and strong sisters !!! We really feel we are on our own . You are your own advocate. Unfortunately he does not know the questions to ask or really what he has or what to expect . He is not a druggy or street person . He is an adult that needs good medical care .

I went here for the IV therapy. Great quality service and very professional staff. The room was…read morenice and relaxing, took about 1 hr for the process, well worth it. I feel great days later and feel like I avoided the flu that was going around. Definitely recommend!

Urgent Care is not one of the places you want to visit while on vacation from the mainland, but…read moresometimes these things are out of your control! On our last full day on the island, my son was at the beach and got stuck by a sea urchin (wana). Several spines went into his heel through his beach shoes, and we played doctor by searching the Internet for symptoms and treatments. We got some vinegar at the store and soaked his foot, but couldn't remove the spines due to them being highly brittle. Things seemed ok, but later my son complained of pain while walking around Ali'i Drive, so we knew we had to resort to an expert just to make sure. A quick search led us to Aloha Kona Urgent Care which was close by and we're so glad we found this place! We just walked in without an appointment - fortunately we took the last spot of the day! We were welcomed by a nice receptionist, then seen by the friendly and funny Nico (sp?) from Germany who started a vinegar soak for him, and then finally Dr. Kim saw us. I so appreciated the patience they all provided, and the expert care and thorough explanations! I'm happy to say that things are much better now with my son's foot, as expected. This is definitely a good place to bookmark if you're ever in need in the area!

Darren Galiga and his staff are very capable and caring. Always can get in to see him when I am in…read moreneed

Dr. Geliga and his staff bring the perfect mix of modern medicine and old-school aloha. You feel…read morecared for the moment you walk in. Five stars isn't enough.

Outstanding care for an affordable price. Efficient and quality service. Highly recommend.read more

Dr Police and Dr V are caring compassionate Chiropractors with many years of experience . They…read morelisten and work on you to give you the best care to be on your way to healing . Both athletes and family men that understand the demands of life. So take time for yourself and give them a call today !

Awful. Pushes sleep apnea machine that he wants to sell you. Ignore any true ideas of diagnosis…read more Don't go to this person.

Extremely poor service and attitude. I am a nurse practitioner who has served the Big Island for…read moretwenty-four years. I cancelled visits for my own patients to pick up a sleep study kit at 115 PM. I waited in the Waimea primary care lobby till 145 and was told only then that my appointment had been changed to 2 PM. Clearly, I could not cancel more of my own patients. I returned to a call from the Dr. Russo's office, which I immediately returned. The individual I spoke with was loud, harsh, spoke over me, interrupted me, and eventually belittled my role as a community provider and licensure (APRN rather than physician). All this, within the course of informing me that I'd need to cancel and/or reschedule more of my own patients in order to pick up the kit to make up for this completely unavoidable lack of aloha and timeliness. The APRN who assessed me on Monday was pretty wonderful, but I cannot recommend this type of unprofessionalism. ~ A Psychiatric nurse practitioner, clinical nurse specialist, addictions APRN and a few other silly things that evidently aren't worth their time of day or even the semblence of professional courtesy