I was scheduled to receive a tetanus shot and was given the Covid vaccine by mistake. When I filed…read morea complaint with my insurance company I got a letter from Hawaii Family Physicians stating I was discharged from their practice. Two days after my discharge letter, I received another letter discharging my daughter as well. Hers was accompanied by a demand for payment on a 12.00 copay from an office visit we had less than a week prior. I called to inquire about the charge as I made a cash payment in the office at her visit however I was only able to leave a message for the finance person. Three days later, no return call I received a letter saying my daughter's account had been turned over to a collection company. I believe my insurance company is in the process of an investigation that may include some sanctions against the practice. The agent handling my claim implied this was not the first mistake of its kind reported from their practice.

The thing I especially like about Dr Arthurs is that he reads and questions studies about various…read moremedications and how does it fit into the lifestyles of his patients. He is impressive to me and I look forward to my visits with him and his opinions as well. Dr King is fine for sure but Dr Arthur's is closer in age to me so we relate better !! My wife and I came from the mainland and now reside here in Kona. We had to wait to become patients and it was worth it. I have some medical training and I can tell you that Hawaii Family Physicians and their staff are a pleasure to work with and they r at the top of their game. All in all they are a first class medical operation that we are proud to be a part of as patients. They are also aware of alternative Eastern medicines and therapies. Definitely they r open and informed of what is new as well as time tested medicines and procedures. Shelly and Jamie Goldner

Dr. Warren is one of the most knowledgeable and compassionate physicians ever. Most medical…read morepersonnel chose her as there physician. Reveena, her office manager, goes above and beyond her duty to help patients with lab and referral arrangements. She is very pleasant and helpful. Highly recommend! !!!

Dr. Claudia Christman has been helping me with my very annoying menopause symptoms by putting me on…read morebioidentical hormone replacement therapy. Dr. Claudia Christman fully explained what is entailed with bioidentical hormone replacement therapy, side affects and possible outcomes. Now my many symptoms have lessened to a very manageable level after 6 weeks. There will be more lab tests done to see where my hormones levels are now and then she will adjust the medication doses so I will continue to get better and feel like my old self. I highly recommend Dr. Claudia Christman for all women suffering from menopause, who need help with hot flashes and myriad other related symptoms. She is very down to earth, funny and easy to talk to. Don't sit there in a pool of sweat, go see her now!

Dr. Claudia is the most caring Doc I have ever met. She takes time to really understand what…read moreissues you have... and addresses each... with genuine care and knowledge. Now almost 70 yrs. old, I have been taking Bio-identical Hormones for a few years and have amazingly regained part of my youth.. originally she prescribed these because of Osteoporosis, and result was incredible... in 2 yrs. I have grown back bone and no longer have osteoporosis in my spine ... like a miracle ! Also, youthful benefits include more energy, fast growing hair, nails and skin, and rejuvenated sex life...at 69 yrs. old and I was out dancing Salsa tonite... She can rejuvenate your life ... your attitude...!

Carly and her staff are just the best in town. Savannah is so sweet and helpful which makes booking…read moreappointments and getting paperwork done a breeze. Carly listens to you and answers with so much care it makes you feel seen. Grateful for their help in health. I definitely recommend!

Professional, caring, personalized and efficient! I cannot say enough about how incredible Kaleo…read moreand her team are. Everyone at the clinic is so kind and accommodating and they really took the time to get to know me and my girls. I always leave feeling confident that we are getting the best care. They take several types of insurance, including ours and only charged a minimal copay. I highly recommend Waimea Primary Care!

He is a very intelligent and caring PA. I highly recommend him for your medical and psychiatric…read moreneeds. Kaidden is very knowledgeable, he has excellent assessment skills and cares about his patients.

When I had a need for an Urgent Care Doctor, I was so glad Dr. Fulsang could see me the same day!…read moreShe was kind, friendly, and patient - great bedside manner!!! . I appreciated how very thorough she was in asking about my background and health history. For the first time ever, I did not feel rushed during a doctors visit. I wish she was in my home town - I would make her my primary care doctor immediately. I felt cared for. She is GREAT doctor!

From the owner: Dr. Fulsang has practiced medicine since 2003. She has lived and worked on the Big Island since…read more2012. Her Waikoloa adult primary and urgent care clinic opened in 2016.

I've never received better care from a doctor or health care team as I have at the Koa Clinic. Dr…read more De Soto spent an hour with me on my initial visit so that she could understand my complete medical history and listen to any concerns that I had. She was thorough and asked me all kinds of questions in order to be sure that she recommended the best solutions or strategies that were right for me. Communication with her staff is always great, they are kind and responsive. I later decided to book my pap with midwife Taylor Hamil, also at the Koa Clinic. I should not have been so surprised, given their dedication to great service, but she was amazing. If that procedure has ever given you anxiety, I highly recommend scheduling with Taylor. She's extremely professional, knowledgeable and kind. Absolutely the best service for medical care. Nothing is rushed and I always feel heard.

I made an appointment in November of 2023 for March 2024, which was the first available…read moreappointment. The day before the appointment the office cancelled and asked to reschedule for July. At this point, I was pretty desperate and thought that I could find someone else a bit quicker, so I declined to reschedule and asked that they destroy my paperwork (4 or 5 pages of personal medical history). I found a doctor (actually APRN) that I love and went my merry way. Then my APRN became sick and my intestinal issues returned. I thought that I would retry to get into the Koa Clinic. When I attempted to become a new patient, I was refused because I had refused to reschedule my appointment in March of 2024. Furthermore, during the text exchange (they do not answer phone calls) it became apparent that they still have my files in their records. I will be driving 2-1/2 hours to Hilo for treatment. There is nothing caring or considerate about the way this office is doing their business. UGH!!

She was my Primary MD for a year or so, but I had to leave. I will chalk her behavior up to…read moredesperately needing a vacation and struggling to keep a solo practice afloat because I think she was a competent physician. Being a 40+ year RN having worked in outpt settings for many years, I am familiar with community standards and proper policies/procedures. Things such as requiring monthly in-person visits for medication refills fall outside the norm and more likely fall into the category of how to increase revenue to get the bills paid. She hung up on me in the middle of a phone call when I dared to disagree with her solution to my problem that would require more work on her part...no, I did not need a Good RX coupon-I needed a form filled out for my insurance company so they would pay for the next 12 months of refills. I wish her well and hope she has gotten herself into a much better practice situation now so that she is supported and that her stress doesn't rub off onto her patients. I think she is a competent physician, but her office policies need to be PATIENT OUTCOME DRIVEN- NOT REVENUE DRIVEN.

Dr Matsuo and his wife Jodi (a PhD in Nutrition) offer support for a no alcohol, plant-based…read morelifestyle. They bill your insurance for appointments and classes --and bill YOU if you don't show up. I fully understand that a practice can't survive if patients don't show up, but how about making it easier for patients to be there in the first place? This is where it becomes a frustratingly, horrible experience for the patient. Their biggest weakness lies in their office management and in their software. A BIG CAUTION: If you have a tele-health appointment you will get an email reminding you; but they do not explain where to sign in for the tele-health appointment. If you have other doctors in the area, you know to go to your patient portal and this links you to the tele-health portal. But no, not Kukui LM Clinic, YOU are supposed to know (each time) that the email does not link you to the tele-health portal. The doctor is often late, so if you are waiting at the clinic's patient portal, you will miss the 15-minute window they offer you. If you have difficulty knowing where to look for the tele-health link they will not pick up their phone (it goes to voicemail) and occasionally confuse you by telling you they will use a non HIPPA compliant FaceTime call instead of the tele-health patient portal. Make no mistake: YOU will be billed for missing the appointment. In other words, It's always YOUR problem. In my experience, they will also bill YOU for appointments you might have missed for health reasons (I was in the hospital in the ICU). They may bill you for Sundays when the office isn't open. They will bill you for health teaching they offer (although they do not inform you of this). They will bill you for appointments even BEFORE you ever signed their office policies. To be constructive here, I think that the the problem lies with the office manager, Jodi's sister, who in my humble opinion doesn't have the temperament or experience for the job. She blames the patient rather than stepping back and learning what's wrong with their system so that it gets fixed; so patients CAN be in the right place at the right time. It's just so basic and obvious it's almost ridiculous, but they continue to put their health care delivery problems on you and will bill you for them. For me it was time to step aside. But to demonstrate my good intentions here's an example of how it should work: Allergist Alan Wang has an outstanding office manager named Vanesa. She always answers the phone. She also emails you to remind you of your appointment. What makes Dr Wang's office work so efficiently is that, after you click on the email confirmation, you are linked to Dr Wang's patient portal. After you confirm, the program links you to a pre-checkin page. Here you provide the doctor with any new medications you might be taking. This is an opportunity to check that your address and telephone number are correct and your insurance information is up-to-date. On the day of your appointment you will get another email, but this time it takes you directly to the tele-health page. Dr Wang's office manager then calls you to make sure your video and mic are set up and that you are ready for the call on time. You wait while watching a sign that says "The doctor will be with you shortly." You know that you are in the correct place and on time. None of this happens at the Kukui Clinic. If you sit on the patient portal page that confirms your appointment, there is no link to the video or mic. Dr Matsuo is often late, so it's unclear if you too should wait. There is no information telling you to go to another website address. If you call for help it rolls over to their message machine, then they bill YOU for missing the appointment. This in my humble opinion is not only irritating it's unethical and stupid. Patient's are there because they NEED to see the doctor why block them from doing so? I for one was waiting to be seen when all this occurred! Beware: If you try to text them You will be BURIED in clinic rules that repeat each time you text. As I said, they do not answer the phone, the office manager makes no effort to be helpful. In my experience she'll just try to find ways to charge you out of pocket thereby punishing you for your alleged wrong doing. IN MY OPINION, This is a sad situation for the professional team who mean well but appear to be unable to deal with a relative who is clearly not in a job that best suits her abilities. It even appears that she may be directed to punish patients who may be sick, elderly, disabled or in need of a hand. Why can't they just swallow hard and look at what's not working rather than blaming patients for what is really their problems delivering health care? ADVICE: I'd look for a clinic that has more concern for its patients. This is NOT being written by a disgruntled patient, but one who sincerely hopes that this clinic, with its good intentions but poor management, will succeed.

Dr Matsuo and staff continue to pleasantly surprise my wife and myself. He and staff are so kind,…read moreconcerned, interested in patients diet, advocating plant based etc

For many years I have used alternative medicine with exception of orthopedists. My Grandson had a…read moreissue that required the removal of an ingrown toenail. I called several clinics. Everyone of them who actually answered the phone were rude and felt very institutional. I was able to get an appointment at Smith Family Medicine. The initial contact was extremely professional giving me hope. My 14 year old Grandson who doesn't like going to the doctor was very nervous! Immediately upon arriving we were treated with incredible Aloha which relaxed his nervousness. I was able to take my grandson without having to pick him up from school early, because of the online portal where all paperwork was performed from the convenience of my home. The NP Cindy MECHAM is extremely adept and thorough in her knowledge and exam. I was profoundly impressed by the Ohana style this office offers. They are very open minded and accepting of our personal opinions and needs. I highly recommend Smith Family Medicine!

Excellent doctor, really spends time understanding your medical condition. She made me feel that…read moreshe really cared about my medical issues and wanted to get me well again. Strongly recommend!