I needed an inspection for insurance purposes and a small repair. They were prompt in response and…read moreprovided a thorough inspection to evaluate if there was structural damage, taking photos and a video for evidence. The repair itself was simple and fast.

Horrendous service, atrocious attitude. Ilya was a pain in the butt from the start. He was…read moredifficult to talk to on the phone, because he talked over me & didn't seem to comprehend anything I was saying to him without my explaining it several times. After booking my appointment weeks in advance (he couldn't get me in sooner than that?), he was a COMPLETE NO-SHOW. Apparently, even my texting him earlier on the same day of that first missed appointment didn't make him realize that we had an appointment that day. After he didn't show, I called him, & he rescheduled for the very next day (why did it take him weeks to get me in before?). And then he canceled the SECOND appointment an hour or two before the appointment window was ending, so effectively, a no-show 2 days in a row. (I had taken 2 days off work for him.) He told me he "didn't do" the floor repairs I needed an estimate of, though he had scheduled me for exactly that in the first place, & prior to the FIRST missed appointment, he already had photos of my flooring. Then he never texted back after just telling me he wouldn't help me. His communication was consistently slow or absent. One of the worst parts was that when I wrote a complaint about him on Yelp, he had the nerve to reply & say he had never heard of me & that we had never done business together, not realizing I've got ALL the receipts--incoming & outgoing phone calls to his phone number, and texts showing exactly what he said to me & when he said it--he even signed his name to those texts. When I called him out on his outright lies, telling him I could prove it, he literally immediately deleted & rewrote his reply to me to be all sweet and apologetic, which REPLACED the answer where he basically called me a liar & said he had no idea who I was and that we had never been in contact. (He replied that to someone else awhile back, too. Makes me think that was a lie as well.) Ilya is a DOUBLE NO-SHOW, an outright liar, & a real piece of work. SUPER shady. Read complete story in attached images