I have had a bad experience prior, and I had another today. I was told by Terry Cline and Jennifer Elkey that I would be getting some money back upon my daughter leaving the Cheshire Stork Club. They did mention this may take a month and a half or so, as they had to wait for Care 4 Kids to send their August payment. I was fine with this.
Fast forward to November, I haven't heard from them or received any mailings. I called the Cheshire Stork Club on 11/23. The lady (Jen) was pleasant and referred me to the corporate office in Meriden. I'm not sure of his name ( possibly Merle Gandolfo), but he was rude. He stated he would check with the Cheshire office and call me back. I did receive a timely voicemail the next day, but it stated I owed a balance of just over $62! Again, I was never notified or informed of this in any way. I left a voicemail and a message with the answering service on Sunday 11/29, stating the issue and explaining what I thought the cause was. I never got a returned call. I called back Monday morning (11/30). The man said he was on the other line, took down my number, and promised to call back. He didn't. I called back again, and he refused to speak to me or even answer my question. He was told he can no longer speak with me verbally and if I called him any more I would be reported to the police for harassment!
Funny thing is, what I believe to be the issue is simple. My daughter was charged for a week she did not attend (it listed the charge for the week on her statement and two lines under it listed her last day being the prior week). This is an easy fix and I am dumbfounded that it is turning into this haven huge thing.
Parents, it's not worth the hassle and disrespect I endured. Also, I still haven't received my money back. I would not recommend this place to anyone read more