I have left 4 voicemails, sent an email and was on hold for 2.5 hours until they closed, and sent 2 web inquiries and no one has returned any of my messages, even though their message said they would return my message within 24 hours. They were very communicative when I initially expressed interest in renting a unit but now that I need to cancel, no one is available. The local number for the Georgetown, IN facility is disconnected. I will probably end up getting charged for March even though I've been trying for 2 weeks now to cancel. I will never use this facility again and would warn off anyone else thinking about renting one of their units. read more

DO NOT RENT from STORE SPACE SELF STORAGE located at, 6250 IN-64, GEORGETOWN, IN 47122. Imagine booking an airline flight, weeks in advance, paying extra for a seat with extra legroom, on a flight that you MUST take, in order to attend a very important life event. Then you show up for your flight and the airline says that they had cancelled your reservation, downgraded you to a basic economy seat, with less legroom! Oh, and the airline also says that they are NOT honoring the original quoted price, meaning that if you want to be on the flight, you'll have to pay more. That would be horrible customer service, especially because they are refusing to honor the price quoted on the original reservation. Well, that's exactly what happened at STORE SPACE SELF STORAGE located at, 6250 IN-64, GEORGETOWN, IN 47122. On August 06, 2021, Store Space Self Storage employee Aaron reserved for me, a 10 X 15 storage unit for a quoted price of $67.00 (50% of the monthly price of $134.00, for 3 months). On August 17, 2021, I showed up with a full U-Haul truck, driven from Colorado and Aaron stated that no 10 X 15 units were available and that they could only get me into a smaller, indoor 10 X 10 unit, for MORE money than the originally price quoted for the 10 X 15 unit. The larger units (8 X 20 and 10 X 25 units) were going to be way more money than the original price for the 10 X 15 unit. I was at a complete disbelief and asked Aaron to call his manager, in order to at least get the original price that was quoted for on the now smaller, indoor 10 X 10 unit. Aaron placed a phone call to his manager (female, name unknown) and she flat out refused to honor the price that was reserved on August 06, 2021. I had no choice to accept the higher price for the smaller 10 X 10 unit. While I was offloading the truck, I saw a husband and wife loading a truck and they told me that they were vacating a couple of 10 X 15 units and would be happy to allow me to rent one of them. The wife and I went to the office and Aaron was able to switched me from the 10 X 10, to the 10 X 15 unit. When I asked again about honoring the price I had on the original reservation, they again refused. The final price of the 10 X 15 unit ended up being $105.00 per month, $38.00 per month more than the original quoted price. I've been in the customer industry for 30 years and this is definitely is one of the worst customer experiences I've ever experienced. I've never seen a company not honor a quoted price from a reservation. Why make a reservation at all?! I don't blame Aaron for this, the female manager that refused to honor the original quoted price is the one that needs to be removed from her position. This is "management 101" and one of the number one rules of customer service. There are plenty of other options nearby, with probably better customer service: GEORGETOWN STORAGE, LJ RENTALS SELF STORAGE, STOWAWAY STORAGE, STORAGE EXPRESS and GREENVILLE STORAGE are all within 10 minutes. DO NOT RENT from STORE SPACE SELF STORAGE located at, 6250 IN-64, GEORGETOWN, IN 47122. read more