Reserved a parking spot on May 29, 2018. I had to call another location to confirm because this location didn't pick up the phone or return my message.
I get there on May 31st and one of the two reps asks for my insurance and registration. I provide both. He says the paper document from my car insurance company with their logo, address, phone numbers, the VIN, policy number etc. is insufficient and he would need the email version. I forward it to him. He doesn't receive the email because of an IT or server issue on his email client. After waiting 10-15 minutes I lean over slightly to check the inbox on his screen as he seemed too disrespectful of my time and processing the storage space in an efficient manner.
He then gets upset and asks if I was accusing him of being a liar. Now very sensitive and defensive, almost crying, he asks me to leave and says that I was being disrespectful. I tell him that I reserved the spot and that I'm not leaving. I ask if he wants to speak with my insurance company or call the number on the insurance document to verify that the document is authentic and that I have insurance. He declines, defensive again like a little child asks if I think he's an errand-boy or something to that effect. I call my insurance company and have the agent forward to them the documents. He doesn't receive the email because of an IT or server issue on his email client.
Meanwhile, after I voice my displeasure regarding the terrible service he and the other Rep start whining and crying about how they work 9 hour days and accuse me of being verbally abusive. The emails finally come in (so sad) and I apologize even though this was literally an IT issue that they or their company is at fault for.
Then in a strange series of events the 1st Rep idiotically asks: "Did you apologize to him?", "Did you apologize to me?" Now still not processing my reservation he then reaches out to shake my hand from behind the desk like a kid on a playground offering to make a truce. Confused, weirded out, and not wanting to leave him hanging I shake his hand softly. After pulling away he gets angry and says "come on, shake hands like a man". The other rep who seems more level headed then asks me not to respond angrily. All the while another customer is standing there confused and a series of customers came in and out all witnessing this incredible weirdness and lack of professionalism.
After making sure that this email issue (so sad) was in fact the problem I leave and take my business elsewhere. I've honestly never seen such stupidity and sad behavior in my life. read more