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    Storage Sense

    2.0 (3 reviews)

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    Self storage

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    4 years ago

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    Alyssa Q.

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    3 years ago

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    Kentucky Moving & Storage

    Kentucky Moving & Storage

    (4 reviews)

    Used to move my my sister in laws house , was recommended and it was horrible they broke her TV ans…read morehad us sign a waiver so they weren't responsible . Just a night mare .

    While I had a relatively positive experience with KY Moving & Storage in…read more2009 (moving and storage from Columbus, OH to Bowling Green, KY), I'm afraid the customer service fell apart when it came to international shipping from Bowling Green, KY to the Isle of Lewis, Scotland. In September 2010, the manager, Greg Barnes, gave me his personal assurance that his company would deliver high quality personal service, and he told me that I could contact at him at any time with any concerns. I requested shipment in June 2011. I was charged storage fees for July and charged freight for two crates even though I had written confirmation that all my belongings fit into one crate. My crate did not leave until the end of August 2011. Furthermore, KY Moving & Storage erroneously addressed my crate to the Isle of Man (off the west coast of England), something that they have refused to comment on -- fortunately an English middleman noticed the anomaly when the crate arrived in Southampton. It took dogged persistence on my part from Aug 23, 2011 to March 7, 2012 to reach some resolution, and this thanks to the involvement of the Better Business Bureau. During these months, I was ignored for weeks at a time or passed between staff members whom each claimed no knowledge of my account history but promised to look into it and follow up by the end of that week and never did. I am disappointed that Greg Barnes did not respond once. The difference in shipping cost between one crate and two was estimated at $1,200. In the end, I was only able to recover $850, but, quite frankly, I had endured months of stress and frustration, and I had spent hours of my time, and so I decided to accept the offer and get on with my life. Be warned!

    Storage Sense - selfstorage - Updated May 2026

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