I learned quickly after moving into the area that finding available storage is quite difficult. It…read morewas even more difficult if you are in search of a clean, quality facility. On a whim, I visited Acorn Storage. I was greeted by Paige, the Facility Manager and explained my situation. She was incredibly hospitable and professional. I was fortunate enough to get an open space and she did an outstanding job of setting-up my account and ensuring I was properly acclimated with my unit and the facility. Since obtaining my unit, I have visited the facility on multiple occasions to access my items in storage and each time, I leave happy, knowing that I found this great place. If you are looking for clean and secure storage in Bowling Green, I would absolutely recommend that you call or visit Acorn Storage first!

I had to rush and get a unit at the last minute since I was moving out of town. I was currently at…read moremy new location and called every storage facility I googled. They either wouldn't be open on my trip back or were full. This was the only place that I called that had availability. I'm sure that was due to the displaced because of the tornadoes we had. First while signing up for my unit a customer came in shortly after her husband arrived there and could not get in the gate. She asked the manager on duty if her husband being in there and not punching out to leave had to do with her not being able to access it and the manager said no. Then once she let the customer in I ask if there was a problem with the gates seeing as I'll be moving my belongings in after their business hours. She joked and assured me the other customer just simply didn't know her gate code and that someone previously punching in (without punching out) wouldn't matter. SPOILER ALERT... It Does!!! I drove my uhaul in with my movers and 5 minutes later the rest of my friends showed up to help and wouldn't you know it the code didn't work. I had to walk all the way up front to punch the code out to allow them to enter. The very next day (Sunday) I'm moving items by myself and on my THIRD trip the storage unit door gets stuck on me. I called the very manager (Monday) told her I had 1 more load to drop off before getting back on the road. And wondering if the door could get fixed. She asked me to show her it being stuck. I came up did just that and she offered me an empty unit for FREE for my inconvenience. I was very appreciative. I didn't sign a lease or anything. And assured her I'd be back to grab that stuff out of the borrowed unit in April. I only have 1 weekend off a month and I wanted to ensure it wouldn't be a problem for potential renters. She promised me it was not. And reiterated how sorry she was for my inconvenience and she knows I had to be back on the road ASAP. Did I mention that I had to leave my spare key with her to the lock on my ACTUAL unit I rented with 90% of my belongings in there so they could fix the door since it couldn't be fixed that day. I was perfectly fine with that. Cameras everywhere, seemed upstanding. Honoring me by allowing me to store a few items I couldn't fit my my tiny suv and all. HOWEVER two weeks later and I'm receiving an invoice for the unit I was supposed to be loaned for FREE for my inconvenience. I received it 12 minutes before they actually closed on Saturday. So when I woke up and checked my email before work I can't even call and talk to anyone. Also I haven't gotten even a courtesy call or email on the timeline of the repair for the unit I actually rented. But they made sure to bill me for a unit I was told I was given for free for that inconvenience. And reminded me if I don't pay I can't get inside to access anything. This place or rather at least this manager is a crook. No wonder on the 2nd visit while getting the unit for my inconvenience there was some man there apparently cursing her out. She stated how she was happy I showed up because her customers that day were all rude and nasty and the current one kept yelling at her. And when he left she talked about him as well. That was my second red flag with this place! I can't do a thing about it 3 states away currently but the very moment I can get back there and get my belongings out I will be happy to be rid of them. Because now I don't feel comfortable at all with them having full on access to ALL of my items. If they will go back on their word who knows what else they'll capable of doing. Attached is a picture of the items I had to unload that couldn't fit in my car for the trip. She "loaned" me one of their smallest units. I barely used up a corner in it. I feel I should also state that the unit I signed for had more room left in it. So much room that I could've fit a sofa and tons more boxes and things but I couldn't because the door got stuck!