Unresponsive when issues arise with units.
Second time renting with Storage R Us over the past several years. Was moving some items out of the unit and there was water damage to my furniture. I informed the staff immediately. No one contacted me regarding resolution of the issue. I finally called after three weeks to find out that the roof of the unit still hadn't been repaired. End result is that you have to pay for a leaking unit until they get around to fixing it. Only offered a different unit after I called. Might consider renting from storage companies that have newer facilities instead of this one which is getting older. read more