Pack Mule Moving was truly one of the best moving experiences I have ever had, and I have moved…read moremany times. Brandon (the owner) was exceptionally communicative and helpful, and he answered every single time that we called. Brandon came to our apartment and did an assessment of what was needed for our move. The day of the move, the team of four (Jeremiah, Andrew, Dustin, and Alain) arrived on time and got straight to work. They were very punctual, respectful, careful, hard-working, communicative, polite, and they were all around a great moving team. The team knew how to work together effectively. I could tell this team was well-trained and each person had a specific role that made the day run smoothly, which was beneficial as we had a TON of stuff and were moving from a third-floor apartment. The team took a very short lunch break, but they were there to work and never lollygagged. Jeremiah and Andrew from the original team drove the 9 hours and moved everything into my new place. They were again timely and very communicative about their arrival. In addition to their care for my personal belongings, they took the time to ensure the furniture was placed exactly where I wanted and even let me try a few different configurations in the bedroom. They were GREAT guys and I enjoyed having conversations with them throughout the move process. They were very personable and while the whole team was fantastic, they were clearly the team leaders. One of Pack Mule Movers biggest strengths include their disassembly and reassembly of furniture items. I am VERY type A person and have never trusted movers to take apart furniture, then store/transport tiny screws, and put furniture items back together. I quickly realized Jeremiah's system was very organized. He knew exactly where everything was whenever it came to reassembly at the new location. It was amazingly STRESS FREE on my end. There are three miniscule inconveniences that I faced throughout the move. The biggest downside was to avoid an additional fee, payment was limited to apps (Zelle, Cashapp, and Venmo). This made it harder for me to navigate; however, Brandon was very understanding with the issues I had making the deposit. The second challenge was how fast the moving team departed to get to my new place. Traveling 9 hours by myself was difficult in the time they proposed; however, they were very flexible, and we worked out an alternate timeline that allowed me to get some sleep. The final small unfortunate issue was the front glass pane on my curio was cracked during transit; however, Brandon offered a very fair refund for me to have the glass repaired. All of my other belongings arrived in great condition. All in all, I have dealt with many terrible movers, but that was not my experience with Pack Mule Moving and I would absolutely use them again. They may be more expensive than other movers in the area, but they are absolutely worth the extra cost.

They helped me move last month and did an excellent job. There were 3 stops for the truck to make,…read moreand there was no furniture or boxes lost or items broken during the entire process. They actually finished sooner than the estimate which allowed me to pay even less than I was quoted. Highly recommend.

This place awesome. In addition to shipping they do appliance repairs. Service is top notch. Could…read morenot find a replacement - so took my builtin microwave in for repair. Very reasonable and a lot less expensive than replacing. Will definitely be going back. Next up is my dyson vacuum.

From the owner: All your moving needs: Boxes, Bubble Wrap, Peanuts, Newsprint, Movers wrap, Packing foam,…read moreFurniture Blankets, Stretch Film, corrugated boxes, Mirror, TV boxes, packing tape, Mattress covers in various sizes, We do Curbside Service Service, give us a call to order we will bring it out to your car, 502-895-2039.

Great service. Lady at counter offered me a alternate drop off location and a $100 savings if I…read moretook it there. It was the same distance from my house as the location I was going to use so why not. They were very friendly and the guy in the parking lot who hooked up the trailer was a nice man as well. Very welcoming environment and will use again if needed.

There only ones who have cargo vans available so have to use them .very rude unpleasant people they…read morelack customer service skills .was here from Florida handling my mother in law estate with my wife . Was working with a main GM over them .. Who knew all the details and everything going on? It was duly noted, my wife already upset from her unexpected passing of her mother. She gets a phone call that the cops have been called for theft of a truck which we had paid on and the g. M knew we were paying the full amount in a few days after the state was settled. They called her work, leaving voicemails for theft. She lost her job Still hasn't got her job back to this day over this and they have nothing to say they're inconsiderate, and they all need to be fired when complained to the g. M he took care of everything on the truck. Rental part couldn't do anything for my wife's job. And everyone still works there even though they need to be fired.

What great guys! Polite efficient attentive prompt. Moved 2 pods for me. Would definitely…read morerecommend.

The fellas were good to work with. Despite some initial communication misunderstandings on my…read moreend, these gentlemen were accomodating and courteous. They were helpful at getting our additional vehicles and trailers loaded and handled our challenging household move with a good attitude and respectfully.

I try not to write reviews that are not positive, but there are occasions when you have to say…read morethings out loud for them to improve. The company was very easy to work with in the beginning. I am not sure if they got busy or maybe all the employees were not trained on the company's policies. We received conflicting information, which led to many challenges with the move. There were a few added charges at the end, and the sudden request for cash before the truck would be unpacked. If you decide to use this company I suggest you get everything in writing especially any possible extra charges. To be clear we got from point A to point B it just wasn't the professional and worry-free type of move I expected.

My parents were having furniture delivered on short notice and needed to get a piano moved out of…read morethe room on a Monday morning. I called Patrick on Saturday. He was able to schedule an early morning pick up to get everything out of the way so that the furniture could be delivered without stress for my folks. He was very detail-oriented, followed up every time I texted him with any questions and was extremely patient and friendly with my parents. He was able to move the baby grand through a tight space with no trouble whatsoever and the prized piano is now set up and its new home. I recommend him highly.

Strong arm you on delivery after you tell them no one is going to be home. I had to ask my 91 year…read moreold dad to come and open the door (after climbing stairs) to receive delivery. I work. Then they came one hour earlier than they said they would. That would have been great if somebody was home. I am not being bullied like that again.

If this was my business, I would put Zach in a role that isn't customer facing. Based on all the…read moreother negative reviews of customer interaction with him, he is not a people-person. He was condescending throughout all of my interactions with him and a champion excuse maker. I had an expensive sofa delivered today. I spoke with Zach last week and I explained to him that I had a covered porch and would the sofa be delivered ON the porch as it was supposed to rain this week and my son can't get here until the weekend to help me get it inside. He assured me that it would be left on the porch. I'm sure you can see where this is going - they left it outside the porch exposed to the elements with thunderstorms forecast for today. There are only 2 steps to the porch, so not too difficult. He said there wasn't room, which is BS. I got my tape measure out while I was on the phone with him and measured the box and the available space - there was plenty of room. The movers just didn't want to be bothered. No apology from Zach, no attempt to de-escalate. It was basically just yeah well, sorry for your luck. If this is the only moving service available through Article furniture in my area, it is enough to prevent me from ordering from them ever again.

Hired Clark's moving and more to move a few pieces of furniture from a friends house down the…read morestreet to ours. They put blankets around everything and even covered the door sides of the house. They were very professional from beginning to end and even worked on a Sunday,

From start to finish Leondre was professional. I had to orchestrate a Jeffersonville, IN move from…read moreFayetteville, GA so I turned 2 Yelp. Leondre had great reviews & was the 1st call I made. He was in the middle of a move & asked if he could call back. He did. Even if it was 10:00p.m. He still called back. He arrived on time moving day, loaded up & moved 'er out. My time went over by 2 hours & boy did I pay dearly but it was worth it. Leondre & Karol were careful with my furniture & stayed focused & on task the entire time. Thanks Labor Loading Hauling Moving for making my move stress free!!