STOP restoration will not stand behind the work they perform... Terrible This is work performed by STOP Restoration services of Fort Mill SC. The gap or split you see was never supposed to be there, as stated by the owner our kitchen floor was originally one piece and would be the same.. Also the wrinkles in the flooring was noticeable after the installation and confirmed by two different 3rd party inspectors to be installed incorrectly and new materials were not equivalent to previous materials.. After attempts to get STOP to correct the issues they constantly deflected responsibility for this and our home is not what it once was before this work. Please consider this before choosing this company.. read more

OMG! Our bathroom backed up! It was early morning and I came downstairs and noticed clear water on the wood floors outside our 1st floor bathroom. Since the water was clear I figured I had a leak. I checked all the bolts and lines, plunged for good measure and then flushed. The nightmare then began. Greenish colored water started to overflow the rim. I plunged frantically and threw down rags and towels. Once things settled I started to make calls and as I did so the bathroom erupted with the other color liquid and pieces. I swear I will never have chocolate pudding ever again. Once I cleaned everything the damage was evident. The closet, entranceway, foyer, hall, living and dining room areas wood flooring and concrete foundation was now septic. Panicked, confused, and having never gone through anything like this before in the over 15 years living in this home my wife and I called STOP Restoration. Kaleigh, from STOP Restoration, was calm and walked us through the entire process step by step. She was not pushy and was patient with all our questions. Kaleigh went through the claims process, clean up / mitigation, and payment. Kaleigh made sure if we had ANY questions at all to just call. Reggie was our 2nd person we met from STOP Restoration. Reggie came out the next day to evaluate the damage. Again, polite, neat and most importantly explained everything, step by step on how the clean up / mitigation process would be conducted. During the clean up / mitigation Reggie and Jason performed the work. I can't even begin to explain how satisfied we were with the respect they had for our home in regards to not creating more damage. Reggie and Jason were both efficient, knowledgeable and kept us informed on the process. From start to finish STOP Restoration was amazing. We wish all companies worked with such empathy as they showed us. We HIGHLY RECOMMEND them!!! Vincent and Rosalia Cairelli Mooresville, NC read more

Although they came promptly and did an initial remediation for water damage, they left holes in the wall that they never fixed, and after the remediation they failed to return after moisture and mold was found under the wood. They failed to check in the kitchen area where severe damage was found. They also did not suggest ripping out the 1/2 bath tile floors. I found out today that for almost 8 weeks the subfloor and underlayment in the half bath still has very high moisture readings. In addition, we were told we would get an estimate for any additional work, but once they received an insurance check for their previous work, they chose not to return or give us an estimate. I would not recommend them unless you are a fan of damaged walls, moisture, and mold. Do not be fooled by the friendliness of the owner; competence is more important. read more

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Stop Restoration in Ft Mill SC! WOW, do not do business with these guys. Unprofessional, no communication between employees and management, unresponsive and you may end up paying more for a job than originally agreed! There is not enough room to leave this laundry lists of complaints I have. Very Unsatisfied and Disappointed Customer read more

In July we had water damage from a bathtub that overflowed upstairs and found its way downstairs. STOP was quick to come to our house and start the demo / drying out process. They were professional and courteous. We needed new carpet in multiple rooms, vinyl in our bathroom, and baseboards for days! When they came back after our adjuster gave us our quote they had to resubmit bc the insurance made some errors that would have cost us money out of pocket. I recommend Bob and Stop Restoration if the need ever arises. My parents and sister have used them as well and they are wonderful! I wouldn't have wanted another company to do our mediation and repair work! read more

STOP Restoration does a great job. The team is responsive, and they are great at what they do.

We have had a very disappointing experience with this company. Over a year and half ago we had a water pipe blow in our home. STOP was sent out by our insurance company to help clean any water damage, remove and replace any bad walls and flooring and install the new floors. This was all done in a timely and what we thought a professional manor, however, within 5 months we noticed the flooring in both areas of the house that were replaced started bubbling/lifting. They came out to make the necessary replacements and found the glue was still tacky (after a year of install) and black mold growing between the new floor and subfloor that they installed. We had NO mold prior to any of the initial problem. Since reporting the defective issues with them we have had a nonstop "he said/she said", "it's not our issue", "we can't help", etc..... we've had 4 different people come out for moisture readings and none have found any. Needless to say, having my home in shambles with kitchen furniture strewn throughout the house for easy access to the floors, in the event another tech from somewhere needs to come take more readings.... VERY poor customer service or need to make things right. All I want is a kitchen and bathroom floor that is flat and secure, without mold growing on their product. read more