On May 13 2021, we had a house fire. After a month, the restoration company initially hired had…read moredifficulty clearing out the contents. On June 22, 2021, after a consult, I signed a contract with ALL CLEAN and Brian Torres to pack, clean, store, and return contents to home. This work occurred between June 23, 2021 and June 25, 2021. We met with Brian in July to see the contents that he retrieved from the original restoration company. We inquired about missing items and he stated that he did not have them. At the end of July, no structural work had been conducted on the home and no contract for structural work had been furnished. Around July 22nd, I received an email from Mr. Torres stating that an invoice had been sent to my insurance company though no work had been reviewed. The insurance company contacted Mr. Torres and requested to send out the Contents Adjuster. On Aug. 4th, I received an email from the insurance company stating that Mr. Torres was denying the company access and Mr. Torres emailed that he would be placing a lien on our home. After emailing back and forth, he agreed to allow the Contents Adjuster to come on Aug. 11th and 13th. On the 13th that the items that Mr. Torres earlier denied being in possession of were discovered in his place of business. After an email exchange on Aug. 27th, Mr. Torres sent us a notice of intent to lien our home in early September 2021, again though no "labor had been performed or materials furnished were used in the erection, alteration, or repair of a building or structure" had been completed. Mr. Torres declined the insurance payment, refused to return our possessions, and filed a lien on our home. After hiring an attorney and 15 months later, Mr. Torres finally released the items in September 2022. We had to hire a moving company to return the items to our home. Upon receiving the items, the majority of the boxes, including kitchenware boxes, had packets of what appeared to be rodent deterrent. One of the boxes had what appeared to be rodent droppings. Three of the boxes were not ours. The refrigerator, which had been wrapped in saran wrap, had a dead roach in it. Several kitchen boxes had dishes which were covered in soot; one box had soot covered dishes, a packet of tuna, and a jar of peanut butter from when the fire occurred. One container had a dead adult roach, and one box had baby roaches crawling in it.

Brian and the All Clean team helped my family with water damage caused by a leaking dishwasher over…read morethe past few months and I cannot say enough good things about the overall experience we had. Our sub floor and island cabinets had to be removed and replaced, due to extensive water damage. I have never worked with a contractor that was early to most visits and truly took a personal interest in our situation. In addition to overseeing that everything was handled correctly by the other vendors, he provided valuable assistance with the claims adjuster and insurance company, ensuring we did not get taken advantage of. When all was said and done, Brian only charged us for the true labor and materials that were used, rather than the total amount that was given to us, based on his estimates. So, we actually had a little money left over after all the work was done. Most contractors would have billed for the entire amount available from the insurance company. The fact that Brian didn't is a greater reflection of how he conducts his business. We would highly recommend All Clean for any contractor needs.

I contacted ServPro yesterday and was told they would follow up with a time frame for an estimate…read moreto help resolve an odor issue we have been having within our home. Today, they called and text me that they were on their way giving 10 minutes notice stating that, "Craig the owner of the franchise is on his way". We were unable to accommodate their time for the estimate and because the owner came out already and we weren't available, they will not work with us. The man on the phone stated that the owner can't be coming out, going in crawlspaces for free and having to wait around. I would not recommend wasting your time with this company or the owner, Craig. I will be happy to take my business elsewhere, as this is not how customers should be treated.

This morning our crawl space was flooding due to heavy rains and was less than an inch below our…read morebrand new furnace/ac unit that we had just replaced less than a month prior due to the hurricane flooding. I called everyone I could think of and they were the only company that could get here immediately. They were here within 20 minutes and had an emergency sump set up in less than 5 minutes. Thanks to Alex and his crew we won't need to replace a thing and even though it was an emergency call, they charged a very reasonable rate! If only our crawl space people could get here to fix our flooding issue as fast, but that's a whole other review. Thanks again to Serv Pro, Alex and his crew. We will definitely be recommending you all to everyone that we know!

Absolutely a great family business. We are selling our house & got our own inspection done because…read morewe have lived here 18 years & did not want to be blindsided at repairs when buyer got theirs done Turns out our HVAC ducting has had air-leaks (improperly installed) and has caused subfloor damage in center of house under 1 bathroom. After calling 3 crawlspace repair places to get estimates. It was unanimous the repairs had to be done from inside. Called Troutman's after Yelp search of bathroom repair. He came out & surveyed damages. We discussed timeline & although they were pretty booked with jobs, he said they work me in. It would take several days- but I was fine with that. I just needed it done before buyers had their inspection. He called me later with the estimate, price was reasonable for everything they had to do. He asked if it was ok to work on Labor Day & that way they could get it all done in one day. I happily accepted. I also asked if while they had floor ripped up could they address the damaged joists under the house. (3rd crawl space person quoted me $3500 to do bathroom floor & joists!) some Bologna about the joists being "special" and he would have to order the wood to do it. I asked Troutman's if they could do the joists whole floor was ripped up. He agreed at an additional $300. Awesome!! The crew showed up on time & prepped areas with drop cloths to minimize dirt etc. they quickly got to work ripping everything except rub out. They had everything done (including joists) and new tile laid by lunch time. They went to lunch while tile dried. Once returned they finished the bathroom in just a few hours. Cleaned up & were gone they arrived at 8:30 & were gone by 4:30. The job looks great.

I called Troutman's to repair a crack in my bath tub. He told me he would be by in the morning. He…read moreshowed up exactly when he said he would. His price was very reasonable and he had it repaired quickly and it looks great. Will use again in the future.

I highly recommend McToolman Services! Everything you could ask for in a repair service:…read moreknowledgeable, honest, dependable, great repairs at a reasonable price. I would definitely hire again!

We had a fantastic experience with Kevin from start to finish…read more We had a leak showing up in our laundry room and were having a tough time figuring it out since it wasn't happening when we were doing laundry and it only happened certain times when it rained, not all the time. My husband attempted to find the leak when looking at the pipes in the attic, cutting out part of the wall in the laundry room to make sure no pipes behind the washer/dryer were having issues, but eventually came to the conclusion that it could potentially be rain coming into the dryer vent which is on our roof - so if we had an extremely hard rain that came in a crazy angle, our wall was getting wet. So I researched around for someone and came across the reviews for McToolman. Kevin was quick to respond, set up an initial consultation that worked with our schedules, and send us a quote. We were fine with the quote and scheduled for Kevin to make the fix. Kevin came as scheduled and made the repair very quickly. We have had no issues since and appreciate the great job we received in a timely manner at a reasonable cost. I would highly recommend Kevin with McToolman!

Well worth the money ! I have used them twice and been very satisfied with the staff and results !read more

I needed the grout on my floors cleaned and Michael did an amazing job! The floors looked brand…read morenew when he was done. We couldn't believe they were the same floors. I highly recommend Carolina Grout Pros!

My mother had the main pipe in her front yard break. Her neighbor actually called Queen City and…read moreI'm so thankful he did. Zac came out early the next morning, identified the problem immediately and came back to repair early the next mornin. This will definitely be my go to plumber moving forward. Thank you Zac!!!

Good morning, I have used Queen City a couple of times before and their service was excellent…read more Well, just like before. I received great service. A professional named Vinton Moore came and fixed a minor leak in my bathroom and replaced garbage disposal. I was very pleased with his attitude and timely manner in which he completed the work. Overall pleasant experience. You guys always dress well. I'll call you when I need you. Thanks as always.

I have had both commercial and residential systems installed and serviced by the Ross & Witmer…read moreteam. I am very pleased with their promptness, knowledge of their technicians, communication and follow up noting they are a third generation family owned Charlotte company. They care about their community and I would not consider using any other HVAC company for all our needs.

Michael showed up on time today and did a great job. He communicated with me every step of the way…read more Michael examined my three systems and repaired a defective part. I am pleased with his work.

I wanted my ducts cleaned and research a few companies! I concluded on Pure Flow Plumbing. I am…read moresuper happy that I did! They did a great job, arriving on time, keeping me posted on the work and the technician who came to do the work was the best! I highly recommend this company for duct cleaning! Quite honestly I have to believe they perform all their services in a high quality manner!

How fantastic this company is! The first time I used Pure Flow Plumbing was a pipe on my swimming…read morepool that was leaking. Kenzie answered the phone and Michael, the technician, called and was on his way. I was quoted a reasonable price and Michael did a great job repairing. He was so thorough and professional, that I decided to put his name in my phone. Two weeks later, my husband found water near the corner of our home. Oh no, a shooting pipe burst. Called in the evening when we found it and Michael was at my home before dark. My house could have been ruined if it were not for Michael. The afterhours price was very reasonable. Michael even helped me to find a water damage company. I wish there were more Michaels and Pure Flow Plumbing Companies in the world. Thanks for being the best!!!!!