During my husbands deployment we had decided it would be best if I went back home with our kids so I could be around family and still get help when needed. So we had decided to put everything in storage, it was important to us to find a heat controlled place so our things wouldn't be susceptible to mold and things being Georgia is such a hot and humid state. We got our storage in July of 2018 and I have been waiting to do this review just to make sure our whole experience was good and not just the initial experience because I've had plenty of experiences where sales people will oversell you and then when they have your money you are not a concern to them anymore. However, in this case it was a smooth process through and through.
We had the pleasure of working with Angela when we inquired about looking at storage units and we feel like she did a great job, she took us back the same day we came in and showed us the options she had available at this location. Finding a storage unit that would hold our household goods seemed to be an easy process and Angela walked us through all of it being this was our first time ever getting a storage unit. We had set up automated payments making it extremely easy while we where gone and if we had any questions it was easy to contact them via email or by phone.
I recently moved back, 2 weeks before my husband came back and by this time had forgotten my pin to get into the gate. We contacted Angela and she sent it to my husbands email so when it came time to move out there were no issues getting into the gate to get to our storage. And when the day came to get our stuff out there were no issues at all with our furniture or any of our belongings, I swear by climate controlled units. What I really appreciated too was the day after moving everything out Angela had given me a call to make sure I was the one who emptied the storage and even told me she had swept the storage out for me ( I had planned on doing it later that week) which was really sweet and we appreciated it.
Only drawback for us here is even if you move out mid-month you're still paying for the entire month, they only do a prorated amount for when you move in. Also, this is a place where you have to ask for any type of discount, military discount is not just given but they do offer it. Also if you find a deal online mention it or you'll be paying their regular rates. Another thing being we are not from this area we had asked Angela if she had any movers she would recommend and she recommended Mr. Brown, if you're like me and always ask the locals this is just one mover I would not recommend ( stop n stor didn't lose a point for that but I have to put that out there to save other families from our mistakes) he was very unorganized and we lost a tv in the process and were overcharged.
But all in all I would still recommend this location. Staff were friendly and the units were extremely clean. Also there were no hidden fees. read more