1. Stop & Shop Pharmacy

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Brick Township, NJ

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Stop & Shop Pharmacy

3.0 (2 reviews)
Closed • 9:00 am - 1:30 pm, 2:00 PM - 5:00 PM
Updated 2 months ago

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CVS Pharmacy

CVS Pharmacy

2.0(1 review)
1.1 mi
•$$

Though I have never had any issues with this pharmacy or store, today I had a very poor experience…read morewith the pharmacy manager. The CVS pharmacy app. and website both stated that I was able to renew my prescription on 1/1/2016. I renewed my prescription and received a confirmation email that my prescription would be available on 1/2/2016. I called the pharmacy today because my prescription seemed to not register with the actual CVS. The pharmacy manager answered and told me that my prescription would not be filled until 1/8/2016. I tried to explain my situation and the fact that the app. and website were not in-synch with their own system. She rudely said there was nothing she could do about the situation, and said that it was "black and white" for her. I then went to the store to show her what I was seeing in order to clarify the problem. She would not look at my email confirmation or the app that stated the prescription was filled on the very day that I stood there (another error). If the app is not synched with the pharmacist's system; and when I am receiving emails that my refills go through when they in fact do not, how can I manage my prescriptions through their website and app? She then told me to call 1-800-cvs-shop, which I was not told to do over the phone - even though the manager insisted that she did. Though I understand that the store's manager could not just refill my prescription due to a system error, I feel that as a manager she should have handled the issue with more care, as many people rely upon the online system to refill their medications that impact their everyday lives. But as the store manager, I believe that she should have done more to inform the CVS company, in which she represents, that there is a major issue with a system the company is pushing clients to use and rely upon.

From the owner: At CVS®, we're here when it counts - with caring experts, helpful guidance, and everyday health and…read morewellness essentials that make managing your well-being feel easier. We're committed to support you can trust, from convenient access and affordable care to moments when you just need someone by your side. Because where you get your medicine matters®, and we're here with care that meets you where you are.

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Stop & Shop Pharmacy - pharmacy - Updated November 2026

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