The staff are lovely, but the way the customers treat the store has gotten on my flipping nerves to the point where I agree with the staff member who said that some people don't know how to shop. I did not take any pictures, but I just want the store to know that your customers are taking fresh produce, that needs to be fridgerated, out of their fridges and leaving it on the non-frigerated shelves because they feel entitled to be lazy. The CEO, director, district manager, or whomever is in charge of this store needs to make a statement to customers that they're being watched on camera and if they don't put fresh produce back into the fridge when they don't want to pay for it, then they'll be charged for damaging property they didn't own. Remember Gagan S.? I have a feeling she had bad chicken because a customer decided they didn't want it after it was in their cart for hours, unfrigerated. I understand that staff are busy with the quality control of numerous products and are not capable of seeing every single person's actions, so I suggest that there could be some new policies for customers to follow because every store still requires store etiquette, and we know that you can't sell those products that get expired because someone didn't want to buy them and were to lazy to put them back. read more

Good store well stocked helpful staff, fresh meats, seafood and produce nice deli and bakery.

Absolutely unacceptable experience at Stop & Shop. I've now bought bad chicken from this store TWICE--this isn't just inconvenient, it's a serious health concern. On top of that, the strawberries I purchased were moldy by the very next day, which clearly shows a lack of quality control. What's even worse is the customer service. When I returned for a refund (within their own policy limits), the staff were rude, unhelpful, and completely unprofessional. Instead of resolving the issue, they gave me a hard time and embarrassed me in front of other customers. I hope management reads this review, checks the camera recordings of what happened, and addresses this situation properly. This store clearly does not care about product quality or customer satisfaction. Selling spoiled food and then treating customers poorly when they come back is unacceptable. I will not be returning, and I strongly caution others to check their purchases very carefully before leaving. read more

This Stop and Shop store was clean, organized, and very well stocked. There were plenty of staff on the floor for assistance in locating items that have been completely rearranged. The prices at this location appear to be much higher than they are at other branches. The organic fresh food area and their Nature's Promise section is one of the best aspects of this store. They carry a full line of both fresh and frozen products for every dietary preference. read more

The staff is responsive and courteous. I have shopped here for 20 years; they have a very good selection of foreign food- fresh and in bottles, cans and boxes. I left my purse at the self-serve area and it was taken over to customer service. I was able to retrieve it within an hour. So they seem to care here! read more

Worst Stop and Shop I have ever been to my life. I have never dealt with such rude employees and seen such a poorly stocked store. If you don't mind the drive go to the one on Whalley Avenue downtown. read more

Food fresh and hot; and, CSRs' are friendly and demonstrative regarding their offerings: brand or generic.

I love this store for its food but the bus stop is absolutely disgusting I'm a regular but every time I have to stand because there are piss puddles on the benches and ground and it smells disgusting please power wash because yuck read more

Worst store ever! Cashiers & cashier managers are rude. I was accused of throwing my ID when she asked me for it she turned with her knee up and munched a donut out of a bag. I stood there & waited for her to look at me then I dropped my ID in front of her. The cashier manager said "I'd throw it right back at her!" I was floored. I'm the nicest person in the world & very patient. This store has repeatedly disappointed me. I will NEVER go there again! read more

I will not use the self checkout as you are taking jobs away from real people and there is no discount for using the automated tellers. Other reviewers are right about the condition and freshness of the produce and fish at this location. I like Trader Joe's and fish markets. read more

Every time I have gone here no matter what time of day there's only 1 cashier it's very bizarre. There's only two self check out lines as well. The employees aren't very helpful and I find that it's actually cheaper to go to Whole Foods or Trader Joe's where it's a much nicer atmosphere/customer service experience. read more

Do NOT use the pick up service. You don't get all your bags, and they don't substitute for things as common as milk and butter. A TOTAL waste of time and effort. I wish there was another grocery store option in New Haven. I would LOVE to see a Big Y here, but Stop and Shop seems to have the monopoly. read more

The employees at the cash register are almost ALWAYS rude, non verbal and mostly uninterested. Most talk to fellow employees about not having a break or are on the cell phone. Where is the simple Hello...did you find everything you were looking for...have a nice day(please not have a good one) If you want 'customer service' I go next door to Dollar Tree...always at minimum pleasant. I shop almost entirely at Price Rite at exit 60/15 NB...prices are just the best...and getting better. Lets not even talk about the exorbitant SnS prices...geez really. read more

Sad to say this store does not care for the disabled.Michelle .who works at customer service, is rude. Danusia ,who works as a cashier,is somewhat rude.Most of the store does not care except Debbie,Dionne and Sophia,they do care! On the other hand, there is another Stop & Shop three miles down the road.It is located on 150 Walley Avenue in New Haven. Once in a while, a panhandler might ask you for a buck. However inside you will be pleasantly surprised by the hardworking team that works hard to help you.The manager and employees always strive to assist you.They simply leave a great impression. read more

The staff is pretty friendly and helpful and the product quality is good overall but the food they serve already prepared in the deli always only seems to be one thing.. Fried chicken. It gets old and they never have a good variety when I come in on my lunch break. The bathrooms are always gross in this store. It's absolutely disgusting. Same with the milk coolers. Every time I open a door to get a milk I get a waft of sour rotting milk smell and you can clearly see all the spoiled milk right in front of the racks on the floor. I've complained about all of this multiple times but they just don't seem to care because there's no other competitors in the area. All in all only shop here on a full stomach and an empty bladder and plug your nose if you need to pick up some milk. read more

I was pulled aside and accused of stealing by a coworker and a manager and they checked my receipt infront of the whole store after dragging me back in to findout i didn't steal nothing!everything was paid for.after years of my business there i had to ask for an apology.wasnt offered a giftcard for my trouble and embarrassment.so i guess if your black you might want to stay clear from there then again any race because it could happen to anybody.racial profiling smh.when is it going to stop read more

The minute I came in, I noticed the saggy, wet, mildewed tile on the ceiling. Health wise, this should be fixed asap! This isn't my regular stop & shop so I don't come here often. But perhaps I'll just go the extra mile for a healthier looking one. read more

Several things bother me about this Stop and Shop. I grew up with Stop and Shop, and am accustomed to the chain and its stores when properly managed. They can be neat, clean, teeming with fresh product and friendly workers. If you want that, go to another Stop and Shop. Ok, well that's kind of harsh. But see below. 1-- The management and staff. Ok, some are incredibly helpful. I wish I knew your names so I could shield you from my ire toward your colleagues. But like many of the locals in New Haven, a calculated carelessness seems to be the name of the game. For example, it doesn't make sense to me that I should scan my own groceries at the self check-out and there should be two or three brain-dead looking teenagers walking around who don't bag for you, as often occurs. See also #3. 2-- Relatedly, there are NEVER enough lanes open for checkout. In addition, many of the checkout folks are downright slow. Slow as molasses as my grandpeople would say. And I know. I have bagged and checked out many a grocery order in my time. 3-- One of the night managers is absolutely evil. This will be self evident to you when you ask something in a polite manner and are completely ignored--to your face. Customer service? Pah. If you want that, go to Shaws (the one way up on Dixwell; i.e., the safe one.) Come to think of it, that might just be what I do next time. PRO: The gas pump. Footnote: Some of the clientele find it acceptable to "make" their own parking spaces (parking in front of hydrants or adding an extra row or sitting for prolonged periods in the fire lane). Is this just New Haven? God forbid one walk an extra 50 feet. No comment on how much most people could use it. read more

I was surprised to see packs of ping pong balls being sold near the red solo cups in my local Stop & Shop yesterday. Really? Are the profits on ping pong balls that important to Stop & Shop that you would chose to make this purchase so convenient, even suggestive, when irresponsible alcohol consumption and its results (underage drinking, drunk driving, alcoholism) remain a significant problem? I didn't expect to see this at my local grocery store....disappointing! read more

The produce didn't appear to be very fresh and the seafood didn't look too appetizing.

we stopped and shopped on 12-23-2017 at @ 6 pm. we were checking out, as my wife reached to get the money , our checker ( a white male @ 21-25, @ 300 lbs , brown hair ) picked up the instrument used to divide customers orders, and used it as a back scratcher - for @ a minute ( under his black stop and shop tee shirt ). he then placed it back on the conveyer belt. we looked at each other, we could not have been more grossed out.we try to race out of there , only to see the next customer pick up the divider to use it. pretty gross. merry christmas. jds/ new haven/ 12/'17. + i did call ( 12-24-2017/ 3 30 pm ) chatted with a manager. he listened and shared our concerns for this unhealthy behavior. he would have a chat with the workers concerning health code requirements. thats a good sign. happy holidays. read more

This Stop and Shop has the friendliest seafood counter worker on the face of the earth. You will know you have her when she addresses you as "Young Lady" or "Young Man", even if you are 55 years old. read more

The workers don't care. I don't expect a lot, they work at stop and shop. But if you have a job, you shouldn't be rude to customers, ever. God forbid you use the self checkout and need help buying alcohol or baby formula, it's the end of the world. The light blinks to let the person know and it would help if they actually looked or payed attention. If you run the self checkout, your only job is to look for blinking lights and help people. To have to find someone yourself to call over isn't that bad, but when they give you an attitude because you need help, that's ridiculous. I've worked in customer service for years, I fully understand dealing with the stupidity of day to day shit at a grocery store. It sucks, but you can't be mean to people. Especially people who don't deserve it. These people always suck but today broke it. While standing in line I had two cashiers walking behind me saying rude things because everyone had full carts. The woman at the self checkout was rude to me because I bought baby formula. She didn't come over when the light was blinking and what's better is she was actually standing near the aisles just looking at the registers. I called her over and it was like the end of her world that she had to help me. I understand you work at stop and shop and you're life is shitty, but you don't get to take that out on customers. I'll drive the miles up to shoprite from now on, these people are worthless pieces of crap. I kept coming back because of the location. But I'm done, i dont deserve to be treated like shit when all I'm doing is giving their company my money. Hell no. The workers have no common sense, respect, or sense of what customer service is. Crappy people all around. read more

I'm pretty sure there's a fan club for the girl with glasses and big hair at the registers. Dang.

When I occasionally order deli meat from the kiosk, I routinely get back ridiculously thick slices regardless of my indicated slicing preference. The deli workers chit chat to the point of being dangerously distracted and I've heard them complain that some kiosk deli orders are too big. Imagine that! There is no lazier person than a deli meat slicer that doesn't want to slice deli meat. Good grief. They must relish in the strokes they've saved for each overly-thick slice of deli meat. I wonder what they're saving those strokes up for. read more

Unfortunately, I shop at this store every week or two, since I pass by it doing errands, etc. I really don't like the store. The produce (old) and meat (grisly, fatty, and poorly trimmed) are sub standard quality. The ground beef smells bad when it's cooked. The veal cutlets are tough. The staff often are unmotivated and stand around scowling. This store has a particular problem with filthy price scanners. Tonight a staff member refused to clean our's even though it was hardly working due to green dirt on it. read more

I'm just not going here anymore. The food selection is fine. The employees especially in the deli counter are not. As a Woodbridge resident many of us feel the same and now go out of our way to Big Y or Oliver's etc. Yesterday is a perfect example. I wanted cold cuts my wife and I flipped a coin to see who was gonna go in and ask for thin cut ham because we both hate getting an attitude about it. I was standing there for 10 minutes with 3 other people waiting. The same people behind the counter were all working on things other than the people at the counter. When I said something about it they immediately got nasty. There's one large woman in particular that gets pissed if you ask to have your meat cut thin. She has actually told me it was fine that way and she wasn't cutting it any thinner on more than one occasion. I get the hint your not going to hire nicer people and by nicer I mean customer centric. Don't worry I won't be back. read more