Vivint security system is trash they are very unprofessional they equipment doesn't work properly I…read morehave a security camera with them me and my husband only for us to get this security camera it stays offline more than it does online when I go in the app and try to reboot it as they tell me to it does nothing right now I've been offline for 3 days with my camera we have called these people multiple times only for them want to charge just to send a technician out how the hell you want to charge someone to send a technician out to service your equipment which is crazy so I told my husband to just cancel the service only to find out that they done written us up whoever the lady was that came out written us up and put us in a three-year contract so now they want us to buy our way out the contract that is hideous anybody anybody don't deal with Vivint they scams

Absolute trash of a company. They have sales reps go door to door and they won't take no for an…read moreanswer. They are rude and aggressive. Then their customer service, isn't customer service. I called to cancel our service and after 20 minutes on the phone he hung up on me. The line was disconnected, he hung up. I will tell EVERYONE to find another home security company. Vivint is top notch in being the wirst.

Security Solutions has installed my home security system as well as all of my home's hardwired…read moreethernet connections, and most recently my entire outdoor speaker system. Every engagement with SSI and their employees has been nothing short of professional and accommodating. They are on time and responsive. I highly recommend this business.

Security Solutions is easily the best low-voltage company in the Memphis area for Audio/Visual,…read moreAlarm system, and smart home equipment. S.S.I. has very fair prices for their equipment and go the extra mile to assure it is setup to your liking. Oftentimes smart home equipment can be frustrating, and S.S.I. has always worked through any user problems a customer may have. We use S.S.I. for all of our Low-voltage needs.

Great install reasonable price system works very well, can't comment on response to a break in have…read morenot had any. Updates to phone are awesome, can do most everything from my cell phone.,

I highly recommend staying away from this company. It seems extraordinarily predatory, and I was…read moreunfortunately far too trusting when I first signed off on the dotted line. We moved to a new city recently, and our new home was wired with Frase Protection, so we decided to give them a try. We had previously used Ring Active Alarm Monitoring without issue, but figure why not give this one a try to see if it's worth the extra monthly fees (Frase costs quite a bit more than Ring). So, I gave the company a call over the weekend, explained we are curious to compare services for a few months, and they set us up on a recurring monthly subscription (after waiting about one month to schedule someone who could come to the house and reconnect everything). I believe they offered a one month free trial followed by a $59.50/mo subscription to which we agreed. We gave Frase about six months, and while we had no real issues with the service, we determined the extra cost was unjustified. Competitors offer the same active monitoring, better user interfaces (on web and mobile applications), and lower cost. Anyway, I called the front office over the weekend and left a message asking to please cancel our subscription. No one called back, so I tried again on Monday at around 3:00 pm. I was told the only person who could help had already left, so I left another message. Madeline (Maddy?) replied on Tuesday, informing me that I had unknowingly signed a 3-year contract with Frase, and that I would owe a $1,666.00 buyout fee to cancel. I explained that I had explicitly told the Frase representative with whom I had originally spoken that I was merely interested in trying it out Frase in the short term to compare it to Ring. The original representative did not tell me that I was entering into a 3-year agreement, and she should have known that made no sense given how open I was about my reason for trying Frase Protection as a short term solution that would only lead to a long term commitment if it proved superior to Ring Alarm. (Again, it did not.) Maddy said the representative with whom I had previously spoken had since left the company, so there was nothing she could do. In the end, she just removed the upcharge for the "app and service plan," which I didn't even realize was an option, thereby reducing my bill from $59.50 per month to $39.50 per month. However, that still means I am giving this company $39.50 per month for no services rendered, as we are back to using Ring Alarm Monitoring again. ...long story short: I do not recommend Frase Protection. If you do use this company, then go into it knowing that they will sign you up for the most expensive plan with a 3-year commitment. They do not offer a better product, and their customer service is about the same as their competitors. I thankfully did not have to test their emergency response, so I will give them the benefit of the doubt that it is far better than their non-emergency response. Otherwise we would be in some trouble.

If I could give them a negative review, I would. We had an alarm system installed September 5, 2025…read moreand we have had issues ever since. First of all, the installation tech, unhooked one of our doorbells and did not tell us. I found out when family started knocking on the door. Then the smoke and carbon detector started going off. After setting and re-setting , we called the gas company; The gas company could not find any gas leaks in the home. Then the whole monitor went out. Vivint wanted to text back and forth to tell me how to fix the system. After insisting, they finally agreed to send at tech to the home. He got everything up and running but I am still without my back doorbell. I need my doorbell up and functioning.

If I could give this 0 stars I would…read more They'll have a sales guy come to your door saying "We're doing installs in your neighborhood and thought we'd check with neighbors to see if you were interested. If you get security through us, we'll waive the initial install fee and give you free x y Z." He'll bumbly fumbly complain that his iPad is messing up so just sign here and he'll get me all the info of what I'm getting done and what I added on and all that to my email. Then, you'll read the email later to find out he charged you for the install and equipment that you do not have OR was supposed to be free. They will not work with you to remove it without penalty or credit. You'll be stuck, being ripped off my a dishonest, poor business-practicing company. Truly, stay FAR away from them.

We've been using Barry Blancq for years and are so happy with the personal touch he adds to his…read morecustomer service. You need his help if you live in the Memphis area!! call him!!

Barry sorted us out. We had been broken into at our home because we had no signs up saying we had…read morean alarm system. Even though Barry wasn't our alarm provider he gave us signs to keep other prospective burglars out of our house. Then he helped us by getting home security from him at a cheaper price than we were currently spending. Top notch work at a great price! I'd use no one else!