I had liked this laundry mat and had received good customer service many times before up until today. I dropped off my laundry in 2 dryers at 12:35pm I put them both on for 45minutes. I returned 5 minutes late at 1:10pm ON THE DOT and found my laundry in trash bags.
Now I agree that my clothes should've been bagged. I wasn't there to tend to them and others may have needed to use the machines but what I was rather baffled by was when looking around the facility, which was not full, I counted 10 open dryers not in use. Nearly HALF of their dryers. And my clothes were still in trash bags at the front of the store.
Still, I apologized and started to take the bags and leave, until I was told that she wanted the trash bags back. I apologized again and emptied out my laundry. Now I'm not upset that clothes were in bags, I get it. I was late. What I am upset about and what I thought was extremely rude was when the woman working preceded to talk about me loudly with another customer.
I had the pleasure of hearing her discuss that ''This is the real world' 'Who does she this she is?' and 'If she can afford a car then she obviously doesn't need to be here.' adding that 'She can afford to buy a dryer.' all while I folded my clothes near by. While bagging clothes is probably procedure, being rude isn't so I don't recommend this place.
To the owner of this business I did not know that this was only a laundry mat for, by your employees standards, and I quote 'lower income customers' To readers of this post if you're looking for a laundry mat that chargers 25¢ per 5 minutes of dry time and that treats you like you're 'low class' then this is apparently 'your' place.
To the older woman with glasses working the morning shift on 1/4/14, my apologizes for being 5 minutes late, owning a car and apparently being 'well off' to use your laundry mat. No worries though, I agree and I will not be back. read more
