The Doctors are absolutely amazing, friendly, kind and helpful. The receptionist, or the one I had…read moreto speak to this morning was rude beyond reproach. I would never write a comment however, her attitude and she herself was so unhelpful that I was compelled to write. I had to prompt her for information. Beware that I have read comments on other message boards commenting on the unfriendly atmosphere at the front of the office. It's a shame since the doctors are terrific.

came here to the emergency because my foot turned into a football, originally went to my doctors…read morebut they told me to go to the hospital instead YAY! My previous experiences with this hospital were not very good at all, quite the opposite and in the negative. This experience was much better, was able to hop around and find a wheelchair no problem. The staff were super friendly and worked with a sense of urgency, when it all was said and done, the visit took about 3 hours, the only thing that I have negative to say was that the doctor at the time read my xray wrong and I got a phone call the next day telling me very bad news. The hospital was very clean and bright. Lots of parking on site Transit options are the 123 and 80 buses, and the 15 with a bit of a walk from the mall.

The staff and services here are excellent. This is not a hospital as such as there are no inpatient…read moreservices and no emergency department. An urgent care centre (UCC) provides care for non emergency injuries and personal health issues. Sprains, cuts, rashes, broken fingers etc for example, as well as blocked catheters, urinary retention and post surgical complications if needed. Emergency care is provided at another site, as is inpatient care. This site provides investigative and pre operative work up, as well as rehabilitation on an outpatient basis. An army of knowledgeable volunteers and clerical staff ensure you are seen in good time. The UCC practices triage, so less urgent cases may wait a long time for treatment. These cases could probably get seen at a walk in clinic or at their own doctors. Properly utilized this can be a one stop shop. Before I retired as an RN I referred patients here appropriately and they received good care. My wife had her follow up care here after her knee replacement, and I have cardiac investigations done here. The one down side? The cost of parking, although options are available to reduce the cost for frequent attenders.

Westgrove Medical is the absolute best! Dr Thomas is both kind and highly knowledgeable! The…read morereceptionists are amazing, everyone is profession and organized. Truly, the best family doctor I've ever had! I can't say enough good things!

Dr. Kozak is an amazing Doctor who saved my sisters life. The only reason why I'm rating his office…read moreso poorly is because the secretary refuses to book my sister another appointment. When we ask why, they say we need to find a doctor closer to the area we live in. Their tone & attitude is horrendous and we are schocked because the previous workers were always so kind. Because of my sister not being able to see Dr. Kozak for over 2 years, her mental health is declining & we cannot find another doctor good enough to help her. He was the best and was the only doctor that ever helped her with her mental health and medication. My family is struggling now. The office wouldn't let us talk to Dr. Kozak to ask him if he could even refer us to another doctor that he recommends. We are desperate & it's just so disappointing when you find a good doctor & then get shut out with no real reason and no guidance. His staff does not reflect who he is as a person or as a professional & we are heartbroken and disgusted from their behavior.

My mother was a patient at Runnymede Healthcare Centre this past summer. While she was excited to…read morehave her rehabilitation at this state-of-the-art facility, she encountered less than standard care with her personal hygiene needs. She developed a bedsore, became ill and was transferred back to hospital. While the excellent care provided in Hospital healed her infection, and started to heal her bedsore, she decided to enter into palliative care. She was able to transition to her home to spend her last days amongst those she loved. Our advice is for the family to be questioning, present as much as possible and insist on being given the specific medical information about their loved one's health. The nursing staff for the most part is excellent, as are the O.T./PT.'s. Clearly there was a lapse in patient observations being documented, communicated and acted upon.

It's been more than two weeks since I left the clinic and I still haven't taken the time to thank…read morethe treatment they gave me there for an entire week. Unfortunately, I didn't have the good idea to photograph the panel where the staff changed their names every day and I feel embarrassed about that. I only remember the names of the physiotherapists, Shalini and Arjun, with whom I felt a special connection and to whom I greatly appreciate their help. But in fact, I got excellent treatment from all the staff at the center, including nurses, support workers, cleaning and kitchen staff. The doctor who took care of my health came to see me and answered questions every time I asked to see her. And the administration lady was also present to assist me. I have nothing but words of gratitude for the entire team at this incredible health center. For obvious reasons, I would not like to have to be hospitalized again, but as a Latin lady, I can only tell you that I will always carry you in my heart.

Care quality and office experience best I ever had. Dr.Kavouris saw me in 1 hr time with no…read moreappointment.

Great service and a dedicated doctor. Very caring and a great listener. This dr is very patient and…read morekind