Nicest most caring pharmacists I have ever dealt with. And they take time to deal with your needs…read moreand make sure you understand your prescription.

I changed my family's prescriptions over to Rymal Gage Pharmacy, from Rexall about 6 -8 months ago…read more I wish I had done this earlier! They are great and I would recommend them to my family and friends. First I will tell you my not so great experience with Rexall for several years. All the years I went to Rexall, their dispensing fees kept getting higher and higher and my insurance only covered up to a certain amount for the dispensing fee, so I was having to pay over $2.00 for each prescription. I get prescriptions fairly frequently, yet no one even knew me there. There were many many times I would call in for a repeat days before I was going to pick it up, and then it wouldn't be there, so I'd have to wait at least 30 min for them to get it for me. Or if I had no repeats left on my prescription and they had to fax my doctors office, there were several times it was forgotten. So I would then have to go back the next day or so to pick it up, and again it wasn't there. My doctor has told me that she has gotten a fax from them a few times in one week and she assured me she sent them back to Rexall, yet Rexall still wouldn't have them ready for me. That was becoming more and more a frequent occurrence. I think they are just too busy to handle the amount of patients/prescriptions they get and can easily miss things or make mistakes in orders. And of course no one has time to go through your meds to make sure you can pick most up the same day. They just don't have the time to really help you. I don't really blame the pharmacists themselves. I feel it may be lack of staffing compared to the amount of patients they have. Enough about Rexall. Rymal and Gage Pharmacy: I just wish I had known about Rymal Gage Pharmacy earlier. They've made my prescription ordering and pick up so much easier. Their dispensing fee is reasonable as now I do not have to pay ANY co-pay for my prescriptions. They personally knew me and remember my and my family after only meeting us once! The regular girl assistant (Sorry, I cant think of her name), that has been working there since I started going is very friendly, helpful, and knows us by name. They have faxed my doctor to change quantity of pills to coincide reorder times, on my behalf so that I can make less visits there and pick up more of my prescriptions at one time. I really like the pharmacist Ashok; I find him very friendly and helpful. They are also very fast. I never ever wait long to pick up a prescription (unlike Rexall). And I also noticed that a lot of their over the counter medicines seem to be cheaper then the big chain drug stores. Thanks Rymal Gage Pharmacy.

My friend and I went to the pharmacy to ask for directions and not really get anything, and despite…read morenot actually buying anything myself, the guy there (Ben?) was really helpful! The people there seem to be nice and helpful

From the owner: Hauser's is a vibrant, award-winning Pharmacy and Home Healthcare destination with friendly fast…read moreand trusted care + Free Delivery to all of Hamilton!

Went in here last week for a flu shot and the head pharmacy lady was really friendly. She asked me…read morea few questions, had me complete a question form, and then she gave me the shot. Smooth sailing!

From the owner: Your neighbourhood community pharmacy. With friendly staff, we will ensure the best customer…read moreservice. Our pharmacist is a Certified Diabetes Educator. We offer free delivery on all prescriptions!

Simply the best, kindest, caring , accurate and professional team of people you will ever meet…read more They take the time to explain absolutely everything and if a script requires repeats by a physician they will work diligently to provide that. They are always prepared to go that extra mile for their customers.

The staff at Westmount Pharmacy are amazing. Both Pharmacists are knowledge, helpful, and…read moresupportive. I can ask them anything and if they don't have the answers, they will look into it and get back to me. There are no silly questions. They make you feel like family. I am happy to call them my pharmacy of choice. Thank you!!!

I looked on shoppers online specifically looking for polysporin EAR drops. At 2 am this store was…read moreshowing a stock of 6. I drove 1 1/2 to this store got there 5 am, they had 0 in stock.. am I stupid for driving 1 1/2 hours to get something they say they HAVE??? NEVER TRUST THEIR WEBSITE! total waste of time and money. Thanks shoppers drugmart for the deceipt! Never trust it again

I shop at this particular Shoppers Drug Mart a couple times a month. Usually because I have run out…read moreof grapefruit juice (which I need to take with a medication) and they're one of the two pharmacies within driving distance to my house that carries this particular juice. Tonight, the juice was $5.99 which is a little steep, but I'm used to paying that much for it at Shoppers so, that's fine. What I took exception to was the full price juice with an expiry date within the same week ( i.e. good until December 10). It takes me two weeks to go through 2 L of juice, therefore only half of it was going to be consumed by the best before date. I asked the cashier (who was very polite) if they could check and see if there was juice with a better freshness date - and if not, if it could be discounted. He phoned his supervisor....No and no. I told him that that's fine but I want them to know they lost a pretty good customer because of their non customer-centric policy. What I didn't mention (because it was only the cashier I spoke with) - every time I walk into their store I walk out with about $60-$80 typically worth of products but I'll be taking future business to Rexall from now on. I prefer Shoppers to Rexall (because of selection) but Rexall excels in customer service and I have no doubt this would have been handled differently by Rexall (they would have discounted it by 50% and apologized for the oversight because old juice should automatically be discounted).

Super helpful and accommodating. I signed up for a rapid covid test appointment for travel to the…read moreU.S. I had to be at the pharmacy at a specific time -- but got delayed and arrived half an hour late. I missed my appointment. It was no problem at all. The pharmacist totally took care me very kindly and effectively.

VERY RUDE. I brought my very small (less then 4lbs) Shih-Tzu…read moredog with me. The manager who introduced herself as Patrice Millek told me - "You will not get any service here until the dog is outside". Exact wording! Good thing I wasn't having a stroke that could require an immediate medication. She then proceeded and showed me the sign at the front posted about my knee high. Dear Patrice! Dogs can not read!

Great little place Friendly and amusing staff. Fast and efficient…read more The best pharmacist(Shell Yu) in all of Ontario! One of the best features is that when you call you get to talk to a real person not a machine. Only issue you might have is that they are closed on weekends, but they'll never let you go without.

From the owner: A pharmacy where you are NOT just a number or a diagnosis. Where you aren't force to wait and shop…read more With a brilliant pharmacist, inviting and professional staff that will go above and beyond to help you however they can. Your friendly neighborhood Pharmacy.

I went to this store yesterday (August 20th) to drop off three packages at Canada Post. The lady…read morewith the short cut at the makeup. counter came to greet me at the door, inquiring why I didn't have a mask. I apologized and told her I had no money on me as I was just dropping packages. I had previously been provided a complimentary face mask when I had done a trip to shop there two weeks ago. She was extremely rude, disrespectful and kind of happy to tell me she can't give me a free mask even after I told her I had no money. I tried to request a facemark through Canada Post and she told me she could not leave her makeup counter to go ask them. Any other day of the week, or even by the minute, people like her are nowhere to be found near the makeup counter. I have seen this lady tons of times before and she is never at the makeup counter. She spends all her time trying to avoid customers and does even know about general questions. I once asked her where a certain perfume was located, and instead of even trying to look it up in the system she automatically told me they don't have that one. Yesterday was even worse. After declining my request due to being at "the makeup counter", she told me I can go purchase a mask even when I pointed out I had no money. She proceeded to give shrug her shoulders and seemed glad that I was so upset. This employee is a prime example of why customer service requires genuine human empathy and compassion. She had neither of these for me even though I regularly buy my groceries and all essentials from this shop. I will never be shopping here again due to the attitude of this one presum