I had a less than desirable move with Stonebriar on February 19, 2022. My move was, in my experience relative to other moving companies, slow, expensive, and frustrating because my vintage mirror was broken and the team was slow. I explained directly to the movers on Feb 19 that I have had several different movers move me longer distances, for less money, faster, and with no damage. By my own, my roommate, and her family's observation, the movers were slow. They were on their phones and walking slowly in the hallways when they thought I could not see them, were not communicating efficiently about how to assemble furniture, were disassembling things unnecessarily, and I suspected drug use from two of them due to the obvious smell (after the job was finished) and the presence of a marijuana leaf on one of the mover's hats. Because of this, I asked to be reimbursed partially and/or have my damaged mirror replaced to avoid leaving a negative review. I realize they have a clause that denies liability for damaged mirrors, but they also do not give an option to opt-out of this clause. Regardless, I think better business practice is to remedy this situation anyway. They did give me a $50 discount. Even then, I thought my move was overpriced for the damage done and I was not offered a replacement mirror at first. I spoke with Ashley, who escalated it to Tyler. Tyler apologized and agreed to replace the mirror. I followed up several times and asked for the mirror to be replaced. When the end of March was fast approaching and I had not received the mirror I said something like: "Please deliver the mirror or I will be leaving a negative review on every platform". Fast forward to April, I reach out again asking for mirror delivery. Because it has taken so long, I let them know I would leave a negative review. Tyler became very emotional and has since refused to return the mirror unless I sign an agreement to not leave a negative review. See documents attached. read more