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Stone Interiors Alabama

2.3 (15 reviews)
Closed • 8:00 am - 5:00 pm

Services - Stone Interiors Alabama

Countertop installation

Countertop refinishing

Countertop removal

2 More Services

Countertop repair

Countertop resurfacing

Stone Interiors Alabama Photos

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Large Gap filled with gray silicone

On July 18, 2024 we had our countertops and backsplash installed by Stone Interiors. We ordered it from Lowe's and this is who they use. The installer they sent out was a sub contractor that Stone Interiors contracts with. The counter tops look good, however, when the installer was done with the backsplash I told him that the granite piece behind my stove looks different than the rest of the backsplash. He said it looks the same to him. I also voiced concern about the larger than expected gap on the left of the backsplash behind the stove. He said he would inform Stone Interiors. I contacted Jesslyn at Stone Interiors and she said she would have someone come look at it. Their manager Raul came out and said that the gap is larger than it should be, that it looks like the installer didn't level it correctly. He also could see the difference in appearance of the granite and would check their cut sheet. Raul was not good at getting back to me so I had to call Jesslyn again. Raul called me back and stated he would send out their installer out to take a look. Mark came out and confirmed that the installer didn't level the granite properly and that is why the gap is so big. He also said that Stone Interiors primarily uses sub contracted installer and that he is the only installer left at Stone Interiors. He also said that this particular sub contractor has had many complaints that he has had to fix. I waited to hear back from Raul on what the next step was and again, I had to call him as I had not heard from him. Raul came back out to our house and gave us a few options. He said they could try to remove the piece of backsplash behind our stove and flip it 180 degrees to see if it looks better because he said that the cut sheet shows that it was cut out of the same granite slab. He said they could also level it at that time to reduce to size of the gap. He did say that since the granite is so heavy it might cause accidental damage to our cabinets or vent hood that Lowe's had just installed. He said they would not be financially responsible if any damage occurred. We told Raul that his solution was not acceptable. We didn't feel like we should be financially responsible for any accidental damage that might be caused by them while trying to fix the improper installation done by their Sub Contractor. He asked me if there was a dollar amount that might make this situation more tolerable for us. We said that we will have to look at this for the rest of our lives as we just retired and won't have the ability to change this in the future. We threw out a dollar amount of $1600. He said it would have to come from Lowe's and that he would talk to our sales rep their in Foley about it. Again, we didn't hear back from Raul and while we were in Lowe's we talked to Gary who informed us that they don't have anything to do with this. Gary then emailed me with the phone number to the Lowe's customer solutions department. We called them and basically after going back and forth with them for over a month we were told by Lowe's that in the contract we signed it states that any damage they might do trying to correct the improper installation who be our financial responsibility as outlined in the contract we signed. They also said that Stone Interiors will not pay us any money for the improper installation. So basically, we have no options that do not involve financial risk on our part. It has taken over 2 months to get to this point. On a side note, Mark told us that Stone Interiors had continued to utilize a sub contractor that has had multiple complaints as the have trouble finding installers and Stone Interiors has let go all their installers except for him and a guy he was training. Buyer Beware if you are working with Lowe's and/or Stone Interiors as they will not accept responsibility for any financial accidental damage they cause. They refer to the contract that you must sign in order to work with them in purchasing and having them install countertops and backsplash, that states the area of installation is considered a construction site and therefore they are not responsible for any incidental damage.

Stone
Lauren D.

Everyone here was so helpful! The owner walked me through all of the marble and I was able to make an educated choice thanks to his knowledge. Highly recommend and will go back for future projects.

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8 months ago

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2 months ago

Rushed job cauaed numerous "incidentals" including breaking my outlet box during countertop installation.

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10 months ago

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1 year ago

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6 months ago

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2 years ago

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5 years ago

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5 years ago

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4 years ago

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5 years ago

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6 years ago

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7 years ago

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Stone I.

Thank you, Robert! It's our pleasure doing business with you!

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6 years ago

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6 years ago

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5 years ago

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Lowe's Home Improvement - Here we go....ready or not

Lowe's Home Improvement

(49 reviews)

Roses are red, thorns sharp as can be, With 44 bushes,…read morethey were tormenting me! I wandered to Lowe's, feeling quite fraught, When I met Jimmie, who knew just what I sought. He searched high and low, checked the stock on his screen, And found the perfect trimmer--oh, what a machine! From the back on a forklift, he brought it with care, A hero in a vest, who was always right there. Lightweight, with power, and a price that was great, Now I'm pruning my roses-- At an amazing rate ! So here's to Jimmy, my trimming delight, Five stars for Lowe's and my hero tonight! I was getting my arms torn up trimming my rose bushes 44 of them, and was told I could buy a hedge trimmer on them. I had no idea where to start, so many brands, sizes, prices, etc. Jimmie helped me understand the difference between a Chinese saw, a chainsaw, a hedge trimmer and a bunch of other things that look similar! Seriously this man found exactly what I needed hiding on the highest shelf in the very back of the store in a huge box accessible only with a forklift. He got me what I needed. I'm thrilled with the customer support.

I have been a devoted customer of Lowe's Home Improvement for many, many years, and my father has…read moreas well through his company. Between business purchases, home improvement projects, and personal shopping, we have spent a tremendous amount of money at this store over the years. That is exactly why it is so frustrating to see how terrible the online pickup service has become. I placed an online order at 6:30 this morning before the store even opened. The store opened at 8:00 AM, and now it is almost noon and my order STILL is not ready. That is ridiculous. This is not an isolated incident either. It happens repeatedly at this location. Every time I try to use online pickup, it turns into an all-day ordeal. Half the time, the order takes so long that I end up canceling it and buying the items somewhere else because I cannot waste my entire day waiting around for basic order fulfillment. At some point, Lowe's needs to either properly staff and manage online orders or stop offering the service altogether. Do not advertise "fast and convenient pickup" if your store clearly cannot handle it. Loyal customers who have spent years supporting this business deserve far better than constant delays, poor communication, and wasted time.

Stone Interiors Alabama - countertopinstall - Updated May 2026

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