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    Stone Creek Management

    5.0 (1 review)
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    5 months ago

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    PMI Summit Colorado - Dine in Luxury with PMI Summit Colorado Vacation Rentals

    PMI Summit Colorado

    (9 reviews)

    Before starting the review I would like to let everyone know we don't usually leave bad reviews (or…read moreany reviews for that matter), but with the terrible experience that we had we feel a review is our only way to express our frustration with this company. We are very displeased with PMI Summit Colorado. We booked our reservation though VRBO in April 2025 for our large family ski trip set for March 2026. After crossing the state line into CO we called PMI Summit Colorado to find out why we had not received check-in instructions as we usually receive them 1 day before or at least the morning of our stay. After 2 hrs on the phone with PMI they stated they never received a booking from VRBO for our stay and that the property had been reserved in October of 2025 for 3 weeks during March of 2026. We had to scramble to find another place to stay for 4 nights with a large family during one of Colorado's busiest times of year. After further investigating, we found out PMI cancelled our reservation once they had a booking set for a longer stay likely at a higher rate than what we had booked it for. PMI had cancelled our reservation without any cause and did not notify VRBO of the cancellation. We know this because our credit card report shows charges for the hold fees from both VRBO and PMI during April of 2025 then a credit from PMI for the hold fee during October 2025. We searched our email to see if PMI notified us of the cancellation and found an email that we would not have opened due to it looking like spam from PMI cancelling our reservation without cause or any explanation. PMI lied on the phone saying they had not received the booking from VRBO. It was unethical of PMI to cancel our reservation because a reservation for longer stay, likely at a higher rate was requested by another party. PMI did not notify VRBO of the cancellation as VRBO still showed the trip as reserved and continued to send notifications as trip came closer. PMI left us stranded in CO without any support. Long story short, do not book with this company, even through VRBO. They will cancel your reservation without cause if they have a better deal on the line. I will never us this company again, and I only hope that this will help guide future families to a better experience than we had.

    PMI managed short-term rentals for our cabin for three years. I appreciated that they were able to…read moreclean on the day of each renter's departure, allowing us to do a one-day turnarounds, so I'm awarding two stars instead of one. But there are many problems. They charge $60 to inspect the property after housekeeping completes their work. Supposedly that pays for them to look for damage or theft and make sure furnishings are returned to their original location. However, we were never notified of obvious damage following rentals and they paid no attention to our requests related to the arrangement of furnishings. In fact, our requests related to furnishings were treated with the same disdain as every other contact we had with this company. Their billing practices were also a concern. They would add charges to their invoices without any notice or discussion. If a renter called and asked them to provides services, we never found out until there was no chance of recovering those costs from the renter. Most recently they added a $55 for every rental for "trash removal". When we questioned this, the response was their typical disregard for us. Then we terminated our service because, at that point, they were charging $350 per rental. They had raised their prices without any agreement from us. Then they charged another $200 for early termination! (Termination of a price structure we had never agreed to.) Over the two years of experiencing their business practices and attitudes, I simply paid whatever they charge because I have no doubt these people would have put a lien on our property. This is a nasty business and I suggest that you stay away.

    Peak Property Management - The Other Brothers - at VVF Vail Amphitheater

    Peak Property Management

    (9 reviews)

    Absolute foolery, did not connect with the other gentleman much but dealt with…read more"Jeff Long" for our elopement stay with immediate family members at 17 goldfinch rd. We had our rehearsal dinner on September 4th, Jeff has the audacity to call and text on my personal cell phone our first night at 11:00pm accusing of going over the occupant limit and having a dog. We have screenshots of our conversation prior to booking regarding how many people who will be present and our animal is ESA certified. Jeff is a property manager not the owner of the property, keep in mind, and was watching on game trail cameras invading privacy and causing an issue during our rehearsal dinner with family. He then threatened me that he will be driving down to the house to handle it himself and in return I told him he needs to chill the "f" out. Now the sorry old man only has the fact that I used a curse word towards him and still accusing us of going over our limit of people when we have provided proof of communication between his partner and my wife regarding the amount of people going to be present. We have issued all of this to Airbnb and will be receiving a refund due to not only this scenario, but the house being absolutely filthy with past guests clothes being left, dirty dishes in the cabinets and absolute immaturity and invasion of privacy throughout our stay.

    If I can leave a negative star review I would. We used this company through Airbnb and I can't…read moreexpress how horrible the experience was. We proactively messaged many homes in the area with the knowledge of having 14 people in total for rehearsal and our elopement dinner. We got approved before booking as we had planned and had 6 months of communication prior to. Upon the first night with only 12 guest in the home which is the limit, we were contacted separately on our personal phones by Jeff the manager of this company from watching cameras. He threatened us and our family and wanted to come to the property to "handle things his way". I have never felt more unsafe and uncomfortable and sad before our small elopement in the mountains. We would have never booked without prior consent to this as we did have. Let alone being threatened by Jeff. I will blast this all over every review page I can so no one else can experience this. Pictured below is confirmation on our end prior to booking. This company put the worst taste in our families mouth for our elopement weekend with again 14 people when the count is 12 for the home WITH PRIOR CONSENT. Let alone we had only 8 guest sleep in the home with the rest of our families in hotels. If you want a horrible experience or to be threatened then go ahead and book with Jeff. If not I would run FAR and FAST.

    Summit Mountain Rentals

    Summit Mountain Rentals

    (76 reviews)

    Text messaging heavy communications and rental instructions that were easy to follow. Check-in and…read morecheck-out procedures were a breeze. I had an excellent time at one of their managed properties at Breckenridge, CO. They were extremely responsive over text message and very accommodating. The rental was clean and well stocked. We had an excellent stay!

    We booked this vacation rental for a group of twelve people, including eight senior citizens. When…read morewe arrived, there was no running water at all. After waiting more than two hours, maintenance finally showed up and said there was a major leak that couldn't be fixed. At 10 p.m., we had to move everyone--seniors included--to another property the host provided. The replacement house did not fit our group, so several elderly guests had to sleep on couches and bunk beds for two nights. To make matters worse, the next day the host claimed the basement at the first house was flooded and said we might be responsible for the damages, even though maintenance clearly caused or discovered the issue. They even accused us of sabotaging the system, which was ridiculous since we had no access to it. They eventually offered us a small refund that didn't even cover the cost of one night at the new rental -- a place we didn't choose and that still failed to accommodate everyone. This was one of the worst rental experiences we've ever had. The hosts were dishonest, unprofessional, and refused to take responsibility for their own mistakes. I would absolutely avoid this company and any properties they manage.

    Stone Creek Management - propertymgmt - Updated May 2026

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