I was scolded for staring into space while waiting in line (sorry, didn't know there was a law…read moreagainst it!), then scolded for thinking FedEx "happy returns" drop off might be like Amazon, then scolded when it took a second to reload my QR code since it had been hanging, then told to go to Congress Street even though the return process states any Fedex happy returns location, then refused a reason. Such an unpleasant waste of time. ETA: I just checked my returns email and it says drop off anywhere, no box or label required.

Unless you're a fan of unpleasant surprises in the form of additional fees or you desperately don't…read morehave a few minutes to go to another location, you're better off avoiding this particular FedEx. This is a review specific to this FedEx location within the Westin Seaport hotel. I decided to try this location to drop off a package with a prepaid label. Little did I know - this location charges an additional handling fee for all drop offs regardless of your package being prepaid. This information is not listed on the FedEx site and you will only find out upon arrival, where they'll have a sign on their counter announcing their additional fee chart. Supposedly this fee only applies because it's situated within a hotel and not a standalone FedEx. I imagine this is useful when there's a convention held next door and customers are willing to pay more out of desperation and convenience. If you're driving in to a FedEx near you, you will want to avoid this one. As far as I'm aware, this fee applies year round and isn't waive during slow season when the hotel is quieter with the absence of convention events. Ultimately I decided to go to another FedEx store but if you plan to come here, know that your package will be charged a handling fee based on weight in addition to the usual FedEx rates.

This is by far the worst fed ex in the country. Associates are looking to be rude, don't even try…read moreand be nice to customers. You walk in and instantly feel like a nuisance to them. Same your time please go somewhere else

I want to thank Terrance on the desk for going above and beyond yesterday and today. I was sending…read morea package to a naval veteran celebrating her 100th birthday in Pennsylvania. There was some issues, but Terrance stayed past the end of his shift to insure that my package of gifts were processed. Then just know Terrance called me to check this woman one of the first WAVES during WW11 would receive them in time for her birthday celebration. Thank you, Terrance.

These guys need a super shout out. On a day where everything was going wrong for me, I was already…read moredreading the worst coming here at the end of my day. When I asked for my order I knew something was off. It turns out my order was lost in the email and wasn't made. It was very time sensitive so I was hoping we could figure something out. They apologized, took full responsibility, and said they can get it done by 6:00PM. The issue was that I had work plans so I wasn't going to be able to get it. The guy offered to walk it down to the Hilton for me. How cool! Not only that but 1) he took the poster board to my booth and set it up AND took photos so that I knew it was taken care of 2) they gave me 10% off for the inconvenience. I didn't even mention the fantastic job they did on the poster! Kudos for making everything right and your customer happy!

I had a very last minute formatting + print request and the team did an exceptional job. They were…read moreprofessional and the work turned out better than I could have imagined. So grateful for this fantastic business.

Great experience getting passport photos done for our 6-month-old baby. We needed both US and…read moreCanadian photos, which a lot of places don't do, or they get confused about how to do it. After my husband got his Canadian passport photos done here, we went back because my husband said that he felt like they were the only place that seemed to know what they were doing. We were in and out super quick. They have great attention to detail--when packing the photos, they explained that the ink on the stamp can transfer to the back of the photos, so they pack them with a sheet in between and with the photos facing out.

Fast and reliable. They are always easy to work with. They are very dependable. Staff is very…read morefriendly.

Shout out to: Henry/Donald and Dave! The Team that gets the jobs done!…read moreBoston and South Boston, MA I couldn't wait to write a review on my Favorite place for getting the job done. They help me when someone's emergency has become mine. I can't say enough about ABC Imaging. I would be writing a review daily. I love dealing with this team. The company has made very positive upgrades over the past several years too. Things are so much easier to send documents, etc. via Blue Print Online. They always keep me posted on my requests. Keep up the great work. Dorothy

I needed some copies of my resume printed last-minute, and Googled some printers around my work…read moreneighborhood. ABC popped up and I used their website to make an account and place the order. Gary emailed me right away to confirm the stock weight and said I could pick it up in an hour (on my way home)! My only caveats would be that the order form online assumes you are a business, I wish there was an "individual" option.. The colors also didn't print that great, I had a lot of project photos included that looked more dull than I expected for the $$.. and there weren't a lot of paper options (32# paper or 80# card stock seems to be a common recommendation, but they only offered 28# laser paper or 100# card stock). Service and timeliness was great, though! Would definitely go back in a pinch.

This Staples has been my go-to for my Amazon package returns. It is conveniently located, right…read morebetween my office (PO Square) and North Station. I've never waited in line for more than a few minutes and returns are quick and painless. While I have stayed downstairs at the return window, there is a whole upstairs part of the store that has supplies, etc. I appreciate being able to take care of my returns as part of my commute rather than running a separate errand when I get home.

I needed to print a poster from an email attachment. Easy…read morefor many people but impossible for a digitally challenged senior such as me. Ms. Gisele Garcia and Mr. Duane Miller were more than helpful - polite, friendly and very efficient. Excellent customer service!

We use BBP for all of our professional printing needs. Their team is detail oriented, gets things…read moredone as quickly as possible, and manages everything without question.

Fabulous service, high quality and experienced team. Boston Business Printing knows the field. They…read morecan deliver on a day's notice if necessary, correct files, and have incredible human service. I highly recommend them for any and all professional printing needs from posters to program booklets to Annual Reports, to flyers and for any signage needs. Competitive pricing and exceptional quality with personalized service and expedient turnaround times are what you can expect!

Exceptional Customer Service Cannot say enough good things…read moreabout Rudy and Charles and their impeccable care when helping me with an extremely important printing order. They were each extremely knowledgeable and professional. They were able to work with me through many questions and delivered exactly what I needed, and the turnaround was very quick. I would recommend this location for all of your printing and shipping needs.

I'm a visitor to Boston and sometimes I do need copies and to fax. This time, I lost my iphone on…read morethe sidewalk near this FedEx. First, I was lucky enough that a nice woman left the phone here with the employees as she mailed a package. Next, the employees here were kind and made sure it was my phone. They were so helpful. How extra special in today's world. Thank you downtown Boston FedEx, Post Office Square