Stopped in to get a gift for my wife's birthday. Carver was super helpful. Showed me a ton of…read moreoptions and we found a classic ring. He talked me through different options for customizing. We made it perfect. Carver listened and made terrific suggestions. It is perfect! We will be back!

Main points: poor customer service and overpriced. I had a…read moredecent experience with purchasing, though the natural diamonds were mislabeled at first, and they had to double-check all the numbers. Unfortunately, the engagement and marriage did not work out. While this is not Arthur's problem, I would have hoped that, as a family-owned business, they would show some compassion after making an astronomical profit off me with the HUGE markup I paid. I paid almost $38,000 for my wedding set, which I had worn for less than a month, and they weren't even willing to buy it back at a lesser price or help me in any way. My salesperson checked with the owner, and he didn't even offer a conversation; he just said "no" flat-out. Very disheartening customer service.

Amazing service and great prices! I had my engagement ring and wedding band soldered there. Not…read moreonly did it turn out beautifully, they had it ready for pick up later that same day! I will definitely be recommending Fennern Jewelers to everyone.

I've been wearing my great grandmothers wedding ring for 14 years, however I knew I wouldn't be…read moreable to remove it and that it would need to be cut off. Beth has the tools necessary and was able to remove my ring, through my tears and offered comfort at the same time! A diamond needed to be replaced, the ring resized and the three rings that made up the one were soldered together. She rebuilt the prongs around the Center Stone and provided an appraisal for my insurance policy. She made the process easy to understand and calmed my fears about leaving my ring with her. I picked the ring up yesterday and through more tears at the beauty of my 100 year old ring that now looks brand new! I couldn't be more thankful. I've recommended her to my family who live in the cities that it would be worth their drive to New Richmond. I also purchased several necklaces and a ring for my daughter for Christmas. Each of those pieces are wearing well and of excellent quality. Thank you Beth!!

I brought in a ceramic watch and I needed the band shortened. She was super friendly and helpful…read moreand tried to fix it while I waited. She didn't have the tools so she took it later in the week to her watchmaker. It came back perfect! I will be going back for ANYTHING jewelry related! Customer service is top notch!

I have avoided shopping at Jared for years because I kept encountering just condescending, snooty…read moreemployees. I do have to take a couple pieces of jewelry in every six months, though, to keep the warranties valid. I skipped the last inspection due to Covid concerns, but decided it could be done safely this time around. I went to take off my wedding ring and promptly got it stuck mid way up my finger! We tried everything to get it off (YouTube really does have videos for everything, FYI) and finally we had to cut it off. It broke my heart! We then thought that the repair would cost more than the ring but I love my wedding ring, so we would find a way to pay for it. We showed up to Jared and the doors were locked so they could control the entryway. They're taking excellent precautions and everyone was wearing masks. There are disposable masks and hand sanitizer right inside the doors if you need them. The woman who greeted me was SO friendly! I felt like a chump for having this cut up ring, but she made me feel completely at ease. She helped me find a new size that would work and then - best news of all - she said it was 100% covered under the warranty! She asked if it would be OK for them to have a few extra days to repair it when I thought it would take weeks. We got a reminder call to pick it up and the woman who helped me today was also very friendly and chatty. My ring looked brand new. It's shiny and sparkly and I'm so happy to have it back! This experience has been a complete turn-around from a few years ago. I only wish I'd gotten the other woman's name so I could give her proper credit.

For the most part, the sales associates are kind and welcoming, but once you have to get your…read morejewelry worked on that's a different story. I've had my engagement ring and wedding bands that held sentimental value replaced completely due to the service department damaging my pieces or returning my wedding band with missing diamonds. It was also a challenge for to get these heartbreaking damages acknowledged and corrected by the manager.

James Hunt is an amazing designer. He can take an idea and make it come to life in a custom ring…read more My husband and I had our rings re-done by Jim Hunt a few years ago and we've gained a life long friend! Both my husband and I are very into aircraft, so Jim reworked our rings to reflect a propeller and engine! Just perfect for us. James Hunt can make just about any idea come to life in a custom engagement or wedding ring or other piece of custom jewelry!

Jim worked with my husband to design my engagement ring. He did an amazing job capturing what he…read morewanted and exactly what I had always imagined and at the same time surprising me with a beautiful design. He did a great job matching what we wanted for our wedding bands. If you're looking for an original, beautiful engagement and wedding rings that are unique to your personalities, Jim does a great job at it.

I don't even know where to start with Johan. My husband searched high and low for something…read more"different" for his wedding band and came across Jewelry By Johan. He was set on tungsten but wanted something unique with it. We already had a jeweler so we tried to see if they could do some sort of similar meteorite/tungsten ring. After our jeweler led us on, and didn't tell us until 4 weeks before our wedding that they wouldn't be able to do it, we decided to order online, which was a little scary. We ordered both the blue sizing kit, then also the custom sizers (definitely do this if you're getting tungsten bc it can't be resized & having the exact thickness is extremely helpful). It's only a few dollars and absolutely worth it to make sure your ring is exactly the size you want. The blue sizing kit shipped next day, and so did the custom sizers once we requested the sizes. Once we input his sizing we finalized our order. It's so convenient that you can text with them to ask questions! They were SOOO helpful. And best of all, they were able to get us his ring in time for our wedding! I think it was within probably 3 weeks, which is so impressive. We are forever fans, they make incredibly unique jewelry and do it well. His ring is so beautiful. Thank you Johan!!! We were so sad thinking we'd have to buy some weird Amazon replacement until it came, but you guys made his meteorite/tungsten dreams come true. We've already sent Johans website to my brother-in-law who is getting married next year! THANK YOU!!!!

My husband and I requested a custom ring based on an existing design for his wedding band. I…read moreconfirmed with three separate people on the support team that the customizations we asked for were possible, and that they received them on their end. When we finally received the ring, NONE of the customizations were done, and they just sent us the ring as it was originally presented on the website. Then they would not offer a refund, despite the fact that it was too late to get it fixed before the wedding. We thankfully had a stand-in ring but I'm extremely disappointed because I made sure at every step that the customizations were received by the team and doable.

Me and my buddy went there when I was visiting one weekend to just look around for old Xbox 360…read moregames and such and I told one of the lady's that work there about my move that was gonna happen in may and told her about my 75 inch tv and she suggested to me a cheep and easy way to move all my stuff. That was just the first day. The next day we made a funny decision and walked to get a 58 inch tv and a old sound bar and in the search of what tv we even wanted the two guys that helped gave us a pretty good deal and were really cool about everything. Definitely going again soon

Unfriendly staff and makes me never want to come back. Simply being positive and friendly can…read morereally go long way.....

This is my new favorite store for jewelry! There is a wide selection of unique, handmade earrings,…read morenecklaces, and bracelets. I found a lot of different pieces of jewelry for my daughters and me - perfect for gift giving for Christmas and upcoming birthdays. The store also had a variety of household items, gift items for Christmas, socks, towels, and clothing. There is so much to choose from in this shop. Dickens Pickins also has offered classes in jewelry making, crafts, and gardening. A friend I knew took the Outdoor Winter Planter workshop. She created a beautiful planter that would rival something that a local nursery would offer.

What a fun collector things I didn't know I needed. The jewelry is especially eye- catching and…read morediverse. We were treated very well on our visit- like old friends. I highly recommend you find this shop.