Early Saturday morning I discovered water flooding the laundry room of my significant other's…read moretownhouse and realized the water heater was leaking. I turned off the water supply rendering the condo with no water. Now what? Who do I call in Lexington, a town I'm not that familiar with much. She called her sister in Versailles but her recommendation of a past plumber she had used previously was closed for the weekend. So I did a search on Yelp first, skipping over a couple of plumbers with some not so good reviews and found Bluegrass advertised as being 24/7 and Shonda C.'s review listed first. She is in my friends list and I trust her reviews. I also saw photo's of the business owner and his family, plus some of his past work, indicating to me I was looking at an honest man. But to be sure, I utilized BBB for a background check and found zero complaints in the past year, an A+ rating and that they were BBB Accredited. So I gave them a call. Ron answered the phone at 7:52 am on a Saturday. This was a huge indicator to me I was going to be doing business with a good company. He told me he had one customer ahead of me but that he would be over between 11:30-12:30 and that he would call thirty minutes ahead of time to let me know he was on his way. He called me back at 10:26 am and arrived in 15 minutes. He assessed the work to be done, quoted a price, then left to pick up a new water heater and associated parts & pieces and arrived back around an hour later. I doubled checked with my sister, who owns five houses, on his quoted price and found he came in little bit less than her prediction. Ron and his son, who was helping him, installed a new water heater, and upgraded the water pipes and gas line, along with new valves on both, to meet today's codes. He completed the work in two and a half hours. We were completely 100% satisfied with the work, his timeliness, consideration of cleanliness and knowledge of his trade. Would not hesitate to call him again for any plumbing needs.

Our kitchen drain clogged somewhere deep and was backing up. I saw the ratings for Bluegrass…read moreRooting and decided to give them a try. Ron came out and cleared the pipe in no time, left no mess, and charged a fair price. He was super friendly, nice guy. Glad we could hire a locally owned small business that cares.

Honest and reasonably priced. How nice to find such a service. They are now our plumbers of choice!read more

Arrived on time and got everything done as expected. Tim and Mason great to work with.read more

Alex and William were awesome. I had three issues to be addressed and they were in and out in 35…read moreminutes! Super nice young men! Highly recommend!

Spencer came out and my problem wasn't plumbing. Spencer was still very helpful and didn't charge…read moreus anything!

The plumber who made the service call at our location was professional, friendly, and courteous. He…read moreexplained what he was doing and answered all of my questions. I would highly recommend this company again, anytime.

Was told final check was sent, not received, called AGAIN, didn't send, supposedly sent AGAIN…read moreWednesday, and STILL no check. 14 days according to state to receive final check, Monday, I guess we will be making some phone calls. Won't return phone calls, won't respond to messages. Sound like a trustworthy company?? Sent home early many times bc no work then given ultimatum in an emergency to stay or turn in keys. Was told if I didn't turn keys in DURING THE EMERGENCY, that money would be illegally deducted from my final check, for them to pick the truck up from my residence. All they had to do was literally wait for me to get back from the hospital, and bc I quit, I would have GLADLY taken the truck in. Petty and ridiculous!! Still waiting for my two last, hard earned, shortened due to having no work, checks! !

Our issue turned out to be a little more complicated than we first thought, and needed parts and…read moreservice beyond what Wildcat could provide - but the owner was very thoughtful while listening to our issue and then was very honest and transparent that we would need to find a plumber that could handle that type of issue. Really appreciated his being so forthright and not trying to get involved in something just for a paycheck. Will definitely keep them in mind for future projects!

Excellent service at a fair price! Helped us with a complicated dishwasher installation. Would use…read morethem again and highly recommend.

Kentucky Plumbing put in a Water Heater and moved and installed a main water shutoff valve…read more Two young men from the business came and were very nice and professional. They did not play around and waste time. There was another large company from Lexington that tried to charge me 3 times as much to do the job of moving the waterline and installing a shutoff valve . I will use Kentucky Pluming again and recommend them.

KY Plumbing Department is our go to for our plumbing needs. Jake is great at getting someone there…read moresame day. They are wonderful at taking care of the task at hand for very reasonable rates. Our tenants are always happy with getting the issues fixed professionally and their homes back to normal in a quick and timely manner.

I'd give them more stars if possible. The service was excellent and they were able to respond…read morequickly. They were here actually repairing work done by another plumbing company. Jason also took extra time with me explaining at lot about my plumbing in my house. Its so nice to know in todays world there are still good contractors that you can call with confidence to get the job done and done correctly. Thank you Jason!!!!!!

Today we had one of our toilets start running again, so we called Rapid Plumbing and Jason came out…read moreand fixed it again for free! Thank you for standing behind your work guys!

From start to finish there was only one hiccup and the owners son called me personally to fix it…read more When my AC first went out, I looked on yelp to find the highest rated HVAC company in our area. Comfort heating and air was the number one. They came out and did a service call. That technician recommended that we replace the entire system because it was over 20 years old. Plus there were many problems that would cost us thousands of dollars to fix now and we would still end up needing a new unit in a year or two. They sent out a sales rep and he viewed our system and quoted me a decent price on the New system. He was friendly and knowledgeable and was able to point me in the right direction. The install was scheduled for Thursday and that morning I had to be at school by 10 AM. The installers did show up late, though it did cause a headache, The owners son gave me a personal call and corrected the mistake himself. The two gentleman that installed our new HVAC unit were friendly and professional and worked quickly to ensure that we had AC before the heat wave. I definitely would call comfort heating and air in the future. Their staff is knowledgeable and easy to work with. If a mistake happens to be made (and we are all human) then they will do their best to fix it and in my case exceeded the fix that was required. Good job Comfort Heating and Air and thank you for helping us out

Do yourself a favor and STAY AWAY FROM THIS COMPANY!…read more I only gave this company a one star because I couldn't give zero. They installed an Electric Mitsubishi ductless mini-split system at my house in 2018. Looking back, there were red flags from the beginning, but I didn't know that at the time. When you call for service, you don't speak to anyone that comes out to your house- you get an answering service. Overtime, I began to get frustrated- they wouldn't show up within the 4 hour window without any communication, some of the guys that came had NO CLUE about my system, it seemed they would slap a band-aid on the problem without actually fixing it, etc, etc. The final straw came when my AC went out early this spring. I tried to have them out THREE times in a week. The first time, it rained. Okay, can't work in the rain, I get it. Paid 120 for no service. Told the company would be in touch, but I didn't hear, so I called and set up a second appointment. I requested a senior technician as they seemed to be the ONLY ones to know my system, and the guy that called had been on the job four 4 months- so we scheduled for the guy I wanted to come out the next morning. I cancelled my plans just for him to not show up on time, and by the time he did, it was once again raining! Apparently they don't work in the rain, so final strike. Told him I was finding a different company. Not only did I have a different company diagnose and install a new system within a week, but in the process of taking down my old system, they discovered that Comfort hadn't installed it correctly! They had taken a LOT of shortcuts (like taping things together that shouldn't have been) it wasn't up to code, and it had causes leaks and other problems. I literally paid thousands of dollars for them to not do their job correctly, and I felt shorted. This company DOES NOT CARE about the customer, only the money and numbers. They will rip you off!! They don't seem to train their employees very well, nor do they seem to communicate with you. I will never use them again for anything! STAY FAR AWAY! The technicians are nice, but that's about the only positive I can say.