To start with i wouldnt even give them 1 star.
I picked up a few items whilst my mum was on holiday and one item that was for myself.
I had a dress and needed a zip replacing, i chose Stitches and waited over a week so they could get the correct size zip.
When i picked my dress up and inspected it when i got home, the zip was twice as long as it needed to be.
Half the length was just dangling loosley in the skirt of the dress, only sewn on each side, It was not secured where the zip is meant to stop so could be unzipped all the way to the bottom. Really poor job.
Especially as i had to wait for the correct size zip and then they havent even put the right size in.
Also at the top of zip at the back, they resewed it all in the wrong colour stitching, the sewing was uneven and loads of ends of threads were left hanging out.
Aswell, at the top of the zip at the back of the dress, along the top edge on each side, this is no longer even, one side of the dress on the top seam was over 1cm lower that the other side.
So theyve resewn the top seam completely wrong, so one side of the dress is now lower, which looks awful.
Absolutely appalling!
Aswell as this some front jean pockets were repaired, there were no other defects on the jeans.
One pair that were not cheap have come back with a large tear in one of the back pockets, this WAS NOT there prior to leaving the jeans with Stitches.
The pockets they repaired are not up to scratch, they were asked to sew up any holes etc, non of these were done. The jeans have yellow stitching, they sewed them up with white! Non of the stitching matches.
The half pockets they did have been sewn in so huge, the pockets hang to just stupidly low, No jeans ever have pockets this large and when you put things in the pockets now it looks ridiculous!
They did not repair any of the fraying on the pockets as requested and paid to do.
The half pockets they did are no better.
All the work they did has had to be redone and repaired where it can be.
This is the most appalling alterations job ive ever had. Do not use them!
Not only have all the items come back wonky and with dodgey stitching that does not match, one of my items has also come back with bad damage that wasnt there when i left them at the shop.
Disgusting job, pay more and go to sew and sew at horsforth, they are far better and youll get what you pay for without extra damage!
I could have done a better job myself than what stitches have done and im very angry and upset.
This is not a case of them making one mistake, EVER ITEM was a mess. Lazy unprofessional job and clearly whoever did these alterations has no clue about what theyre doing. read more