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Stitch Master

2.0 (8 reviews)
Closed 9:00 am - 1:00 pm, 2:00 PM - 6:00 PM

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Services - Stitch Master

Clothing printing

Signmaking

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Digital Expressions - Notice the large gaps on the right edge of the logo.

Digital Expressions

(3 reviews)

$$

I rarely write bad reviews. I am a big fan of small business, and I figure everyone has a bad day,…read morewhy commit it to the internet when they do. I worked with DE in advance for what I hoped could be a great review, but it isn't going to work out that way. This is a bit long, mostly because I want you to realize I am not some Karen that gives out poor reviews for no good reason. I also hope that you and DE might learn something positive from the review. I want to start off by calling out Courtney for being a great person to work with. I feel like if I had been able to work out a solution to the deficiencies with her, this review would be better than its' going to be. I added a star to the review just because of her. I just started my own company. I've owned and managed others in my 35 year career, and having embroidered hats and shirts has always been something I enjoyed. Embroidery lasts longer than screen printing, and looks classy. I found DE via the web and their reviews were good, so I stopped by to talk to them. Courtney met me at the counter and we discussed whether they were OK with me supplying the soft goods and what format they needed the artwork in. A couple of weeks later I had accumulated both and dropped them off. When I dropped them off, Courtney and I looked at the artwork on their computer and adjusted the thread colors to match their equipment. She mentioned that my logo had a large stitch count, which to me meant that it would be costly to produce. It meant something else to them, apparently. More on that later. She told me that it would be a week and a half to two weeks, which was not a problem. Less than two weeks later they called and said the order was complete. I picked them up yesterday and the looked at the top couple of items, which looked good. Paid and left. When I got home and unboxed the whole order, I found about 1/2 of it was not so good. The sun-rays in our logo did not meet the outside border, especially in the lower right of the logo on many pieces. On the other pieces, it varied from meeting the border to the gap not being enough to bitch about. Not what I would have liked to have, but nothing to write a long, poor review over. The next day I took the order back to them and was told I would have to speak with the manager. OK, not a problem. She informed me that because the artwork had such a high thread count it could not be sewed consistently from piece to piece. She also blamed the artwork, indicating that if I had spent $35 with them to convert the artwork that it would have revealed the border wasn't big enough. She also indicated that different hats, unstructured especially, are hard to work with. I am not disputing any of these things. Where our discussion became uncomfortable is when I pointed out that while I brought the artwork, they reviewed it on their computer before accepting it. I get it, that sometimes you don't know something is going to not go well until you try it, so I am even willing to grant them dispensation on that. But when I mentioned that they should have stopped when the first one went bad, the manager asked me to leave. I was being calm, I wasn't argumentative, made no threats, and used no bad language. Literally all they had to do was call me and tell me that the artwork was not right or too difficult and offer solutions or simply state they can not handle this level of detail. Unfortunately, that didn't happen. I would have totally spent another $35 to have them digitize the artwork if that would have prevented this. They have a big sign that says they take no responsibility if you bring your own soft goods, and I get it. Some material shreds under the machine, others pucker. And if this had been the issue, I wouldn't be writing this review. Fact is, about half this order is inferior quality, and the other half is OK. It all might have been great if they had told me to have their digitizer do the artwork. After the first just OK piece I would have made that call to my customer to suggest we re-digitize the artwork. I did ask for them to credit me for the half of the order that is inferior. Not for all of the goods that were ruined, but just half of what I paid them. The manager just pointed to the sign and said there was nothing she could do for me. It's disappointing as I was going to have them make me a few signs and a banner if this had gone well. In conclusion, I'm not saying don't do business with Digital Expressions. I am strongly suggesting that you have them digitize your artwork and supply the soft goods. From my experience I can't tell if they are capable of doing great work, but I think it is likely as not that they can. They do need to learn to communicate before things become unrecoverable.

Great service! They were very accommodating and had great suggestions! Highly recommendread more

Medical uniforms - A modern fit with dependable comfort makes the Landau Forward collection a standout choice for healthcare professionals.

Medical uniforms

(50 reviews)

This store is awesome! My daughter and I went in to see about purchasing some nurse scrubs as my…read moredaughter will be starting nursing school soon and we were so happy with this store. We were helped right away by Bushra and the selection of scrubs is amazing. Bushra helped us with selecting the right pants and matching tops and if one didn't fit she'd switch out for another style and size. They sell all brands of scrubs all colors of scrubs for men and women. Pricing is right along with online prices or at other stores. We'll definitely be back to order more scrubs.

Everything went well!! This is the best customer service I've had this year in a retail shop. The…read moreamount of help we received was unbelievable, I'm like are we royalty or what?!? The young lady with glasses I didn't catch her name, was EXTREMELY attentive to all of the customers that walked through the door. She knows her job and does a damn good job at it. We spend awhile in there as my daughter was trying on scrubs for school. She's and XXS/XS and whatever was not in store they are able to order free of charge. Their scrubs prices were much lower as well as the embroidery than their competitors and she even got the school discount. The gentleman behind the counter was also very helpful and just nice! It was a much better experience coming here than the other 2 on Louis Pasteur that I won't name. I'm so glad we decided to make a pit stop before giving up that day. It also made me feel even better that we supported a woman and minority owned small business. If you need scrubs and want a wonderful shopping experience... GO HERE! You will not be disappointed.

Stitch Master - signmaking - Updated May 2026

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