Hands down the best customer service I've ever experienced. Huge shoutout to Thomas (owner) and Ishh, who runs the embroidery -- both of them are awesome. Tommy truly loves what he does and it shows. He genuinely enjoys helping people, and I was honestly stunned by the level of customer service he provided. Ishh was just as solid -- great communication and made sure everything I wanted was exactly what got done. No guessing, no stress. I showed up last minute with no appointment and they still took me in and treated me like a priority. They really took care of me and made sure everything came out exactly how I wanted. You can tell their main goal is to help you and make sure you leave happy -- and that's exactly what they did. Don't think about it twice -- if you're looking for a spot for your company or personal stuff, this is the right place. First time here and definitely not my last. 5 stars all the way If you need quality work, hit them up: Thomas T. Nakazawa (Owner) (559) 431-1598 (559) 917-0679 www.stitchmastersfresno.com thomas@smfresno read more

Thomas and his staff were great! I came in with an idea of some towels I wanted to make for Christmas gifts for the family. I didn't know exactly what I wanted but they worked with me and we were able to find what we wanted and they turned out awesome! I'd have no problem referring anyone to here or coming back again for another project. read more

Stitch Master - Towels with barbed wire accents to western style lettering - Screen Printing/T-Shirt Printing Near Me - Fresno, California

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This is a amazing business and they are so quick with their orders. Make sure you have an appointment and schedule with enough time for whatever you need done!! Thomas the owner is great and his staff are really nice and respectful! read more

Thomas is so awesome!!! He is customer service oriented and a genuinely good human being!!!! His staff is also AMAZING, caring, and efficient!!! From the moment you walk in the door you feel welcome!! He embroidered two little stuffed animal clothes for me that no other embroidery shop in Fresno would have wasted their time with! It was so important to me because it was my momma's handwriting and I wanted it as a keepsake item. Thomas didn't turn me away! He embroidered the items for me and we literally cried together when I went to pick up my items!!! He has lost his mother too so he knew how desperately I needed these items embroidered and was so kind throughout the process!! I highly recommend Stitch Master Custom Embroidery because they put love and care into every single piece of work they do!!! Thank you, Thomas ... you are such a blessing!!! read more

Stitch Master - My momma's nickname was Honey.This is her actual handwriting that Stitch Master Custom Embroidery added to this sweet stuffed animal for me! - Screen Printing/T-Shirt Printing Near Me - Fresno, California

I contacted Thomas to see if he could embroider our newborn daughter's Christmas stocking with her name. While we usually had them commercially embroidered for other relatives, that company changed their fonts and sizes since our last request. Thomas was quickly responsive and agreed to help us out. He scheduled an appointment with me and was gracious enough to spend at least 30 minutes with me making sure the details were accurate. He was professional and expressed genuine interest in my project, and he made the experience easy and special. Definitely recommend Thomas and Stitch Master for any custom embroidery needs. read more

Stitch Master - Screen Printing/T-Shirt Printing Near Me - Fresno, California

I called stitch master about 3 weeks before my graduation day with a difficult stole order. I saw the design on line and fell in love with it but nobody would do it for me until I called stitch master. Ish is the man behind the scenes who does it all, he spent time and sat down with me planning it out before making the final product and it turned out AMAZING! Ish is such a hard worker and takes his job seriously. I got so many compliments on my stole. Pictures uploaded! Thank you so much guys!! Definitely going back for any other stitching jobs we have. 10 out of 10 recommend! read more

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Great experience from start to finish. They walked me through options, helped with the design, and delivered top-tier embroidery. Prices are fair, service is quick, and the craftsmanship is elite. They treat every order--big or small--with care. Thank you Stitch master & your team/ ISH. read more

Friendly staff, great product and pricing! Picked up embroidered jacket. Easy to locate. Give them a try!

Stitch Master is a go-to for any of your embroidery needs. The staff provide excellent customer service and are all very friendly. Ishmael did a great job fitting in my last minute request of embroidering a couple of robes I wanted to give as gifts. The owner, Thomas, was accommodating and didn't turn me away when he could have. Everyone went above and beyond to meet my request within such a short timeline. The work was top quality. I was worried about the plush chenille material being too thick to work with for the threading machines but they made it happen. 1000/10 experience and I would recommend their business to anyone. read more

Stitch Master - Embroidered names on robes - Screen Printing/T-Shirt Printing Near Me - Fresno, California

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Thomas the owner and the staff here are the best . The most Professional embroidery work in town. I've tried several places and nobody compared to the quality of work they do here . Thank you guys for always taking care of my business and personal embroidery. Till next time read more

Stitch Master - Embroidered name centered on pocket, lime green white outline - Screen Printing/T-Shirt Printing Near Me - Fresno, California

Everything!!! Someone recommended this place and spoke so highly of them but what a disappointment. I dropped off my polo shirt to have done on March 14th and as of today, it's still not done. On their order form, pick up date was marked March 28th so I tried picking it up a few days after that, just to be told again, it's not done. And what I found to be even more unprofessional was, the owner himself, without even greeting me, immediately ask (in an annoyed tone of voice), "did someone call you?" It appeared that he already knew i haven't been called. Giving them the benefit of the doubt, I ended up leaving, without my shirts. It's now April 22nd and I still haven't received a call that my order has been completed so I finally decided to just go pick up my shirts, with confidence of knowing they still haven't started on my order, sure enough, I was right. I am very frustrated. I am now taking my business somewhere else where someone can appreciate my business a little more. I do not recommend this place of business. Period!!! read more

Stitch Master - Date in & date to pick up after 5pm. It's now 4/22/2024 and they haven't even started on it. - Screen Printing/T-Shirt Printing Near Me - Fresno, California

Such great quality and so easy to work with. I highly recommend! My turnaround time was so fast. I will be back.

I needed a sash done in a week for my graduation and called a bunch of places in and around Los Angeles. Everyone was booked or was charging a premium + a rush fee if they were to take on my last minute order. I was going to give up but looked up embroidery stores in Fresno and this was the first place I called! So happy I did because Thomas was gracious enough take on my sash last minute and was in correspondence through phone, text, AND email in effort to get it done just how I wanted. He went above and beyond to make sure I knew my sash would be taken care of and Bri had it done 3 days early! TLDR: I was treated like family here, sash was done in less than 3 business days, unbeatable prices. read more

Stitch Master - Graduation sash with name and major - Screen Printing/T-Shirt Printing Near Me - Fresno, California

Thomas, the owner, always does quality work. Recently, we had a last minute project for our Grandpa's 100th birthday and no one around town was would do it. Thomas didn't hesitate and had us drop in to see what he could do. He was able to make a sweatshirt that is high quality and turned out awesome! It was a hit and we couldn't have done it, had Thomas not said yes. We appreciate his customer service and making time for such a little project, but meant so much to us. Thank you Thomas!! read more

I had the best experience with Thomas -he helped me so much and was so patient with me and my graphics for my victim memorial piece-I would recommend him 1000% he's amazing -I will be back for some embroidery and other memorable items he takes pride in his business as well as all the employees read more

Stitch Master - My sons memorial quilt piece -means a lot to me and my family - Screen Printing/T-Shirt Printing Near Me - Fresno, California

Thomas and Jonathan saved the day!! Had a last minute inquiry and despite being so busy, they were able to get me in and out right away. Thomas was very persistent about being able to help, when I was about to give up on my vision for embroidering a present that meant so much after being turned away from other locations. Will be coming back and recommending to friends! read more

Stitch Master - Screen Printing/T-Shirt Printing Near Me - Fresno, California

I had a very special "Swiftie" Era logo I wanted stitched on 2 sweatshirts as Christmas gifts. Even though it was close to Christmas, Thomas made it happen for me and my daughters. The work was impeccable. I highly recommend this shop for their super friendly service and quality work. I will definitely be back! read more

Exceptional service. Personable team! Thomas (owner) was just incredibly helpful. German (Graphic Designer) was so gracious about running my small job. He walked me through the embroidery process. Learned a few things about designing for embroidery. I highly recommend partnering with them no matter how small or big the job is! read more

Stitch Master - My official polos! - Screen Printing/T-Shirt Printing Near Me - Fresno, California

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Many thanks to Tom and his crew. They did a wonderful job on a very last-minute item for me and it turned out beautifully. I appreciate the time and effort each and every one of you put into it. I wouldn't have things embroidered anywhere else. Quality is amazing. Tom even took me on a tour of the facility just to see how everything was done. I was truly amazed. They all go above and beyond the call of duty. Thank you again! read more

Thomas is a people person who cares about each customer, listens to their requests and gets the job done. I appreciate the time he took to embroider a special jacket for my stepmom; it looks fantastic and she loves it! read more

I needed to have six shirts embroidered for the manufacturing company I work for. I was on a little bit of a time crunch - I had only a couple of days. Katie was so helpful. She helped me come up with the design, she explained their process and they were able to get what I needed done by my deadline (with time to spare). Customer service was excellent and the prices were fair. The shirts come out great!!! I will definitely use them again for projects large and small. They have no minimums (: read more

Stitch Master - A few of my custom shirts. Stitching was perfect! Can't wait to give them away to our new Safety Trainers. - Screen Printing/T-Shirt Printing Near Me - Fresno, California

Fantastic and friendly service. Very easy to work with and very accommodating to timelines. Love working with Thomas Laura and Donna and would recommend this spot to anyone looking for custom stitching/embroidery. read more

I was in need of some new ball caps with our lunch group logo on it. I found Stitch Master on Yelp and called and made an appointment and met with Thomas. He's a colorful and very cool man. He was very busy and up to is armpits making orders for others but was able to squeeze me in. The 1/2 dozen hats came out excellent! read more

The folks at Stitch Master were great! I had a small project I needed done ASAP and they knocked it out in one day. Thomas was a great help and very nice. I would highly recommend this business. I will be going back to stitch master for all of my custom needs. read more

I don't even know where to start! I was given 24 hours notice for a tv spot and I needed my logo on my jacket!!! Without blinking, Joseph and his amazing team stepped in and rescued me!! I could never have pulled off that appearance without them!!!! read more

Stitch Master - Screen Printing/T-Shirt Printing Near Me - Fresno, California

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If there was a 100/100 star option I would choose that! Thomas and his team are awesome!!! Very busy but still so helpful and personable! I am doing all my business here with him for sure! Very good prices and amazing work!!! Thank you for supporting my very first small business Thomas! And thank you Bre for doing such an amazing job!!! read more

Stitch Master - Screen Printing/T-Shirt Printing Near Me - Fresno, California

Thomas and his team are amazing. They take great pride in the work they do and have always taken the time to understand what I am looking for and delivering exceptional embroidery work. read more

Unfortunately my school did not offer us sashes but i was able to get a custom one here. Thomas & his team were all super nice & helped me last minute! Im glad i am able to have something to have as a reminder of my accomplishment. I loved it!!! read more

Stitch Master - Sash - Screen Printing/T-Shirt Printing Near Me - Fresno, California

Stitch Master Custom Embroidery is the BEST place for all your embroidery needs! Thomas and his team are such amazing people and truly go above and beyond for their clients. I had never gotten anything embroidered before and needed to get some hats done for my fiancés bachelor party. I didn't know they were by appointment only because I just googled the place and found it. Luckily Thomas had some time before his next appointment came in and was able to help us. Thomas was so helpful and personable he really went out of his way to help us create a design to find exactly what we wanted. Thomas is very detailed oriented and makes sure everything is how you will like it, and is honest about his products which I was extremely thankful for because I didn't want to pick something and then it look funny. I honestly could go on and on about how great of a business they are but I don't think everyone wants to read a novel. Bottom line is if you want great products, good prices, timely service, and amazing customer service Thomas and his team are the best! You will NOT be disappointed! read more

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The most amazing and caring business!!!! I went in to get shirts embroiled with a patch after my husbands passing. They not only took on this job, but we're so compassionate and caring about it. They made me feel so loved. A simple job to them, they put high on their priority list because they knew what each shirt meant to me. Stitch Masters is more than just a business, they are sticking for the soul. I am so thankful for their hard work!! read more

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If you know me well, then you know how precise I am about detail! Today I was incredibly impressed as I picked up my "reception shoes" from @stitchmasterfresno. I came with a vision months ago, and Thomas & his team executed it when everyone told me it couldn't be done. My sister designed that monogram for our wedding, & it just makes me so happy #stitchmaster exceeded my expectations!!! They are incredibly busy, but they treated my 1 order just as important as the large orders. We are blessed to have such talented people use their talents to make our vision come true!!! Can't wait for our guests to see all our other details!!! #herreraera2015 #kickbackbride #wedding #embroidery #monogram THOMAS IS AWESOME & the sweetest business owner I have ever met!!! I would highly recommend him to anyone read more

Stitch Master - Screen Printing/T-Shirt Printing Near Me - Fresno, California

I was in dire need of a hat for a 60th birthday and I wanted it embroidered. I see that many companies that do this have gone since Covid. Luckily I found The Stitch Master at Stitch Masters. He did a phenomenal job. This place is a small but very busy little shop. They are well known and used by many companies in town and especially Fresno State. I like the fact they were willing to do my one hat when they were so busy with other jobs. read more

Huge shout outs to Katie and Tom for taking my one item on such short notice and doing it on the spot while I waited!!! I wasn't sure if I'd be able to get this done because My graduation is in 3 days and I got my lab coat yesterday but Stitch Master made it happen and I love what they did. Katie knew exactly what I wanted down to the color (which is a beautiful forest green although you may not be able to tell in the photo). They were both super friendly and made me feel welcomed and important! Thank you both I will be back to add my BSN!!! read more

Stitch Master - Embroidered lab coat - Screen Printing/T-Shirt Printing Near Me - Fresno, California

I just want to give a huge shout out to Stitch Masters for helping my sorority out when you guys were so swamped. We needed some letters to go on sweaters and shirts. No one else would even consider us until after New Years. Thanks for the letters!! You all rock!! read more

Stitch Master - Screen Printing/T-Shirt Printing Near Me - Fresno, California

Never getting my business again! 10 weeks for 1 item for a school that they have done for years prior. Had my item 8 weeks before calling to check on my order and was told each time that my item was next in line to be complete the next day. Now I know they never checked on my item, they just kept telling me they had it up next. Finally just asked to get my item back and was told they didn't have an item with my name so they were not sure which 1 it was. The check in process seemed organized with a order # and assigned bin but after that this business is a complete mess! read more

Wow, that's all I can say. Friendly service hands down best service I've gotten in Fresno. The process to have something done. Is so simple the way they explain it. I went in for a one item thing and they treated me like I was a big company deal. read more

I came in, as a walk-in, but they were nice enough to see what I needed, I only had one item, a diaper bag, it was for my daughter, and my grandson was fast approaching, so I talked to Katy up front, and she was nice enough to go over some designs, and helped me pick out the right font, for the lettering, and so on, I also got a chance to meet the owner, Thomas, I was surprised that he came out front, because I knew he was pretty busy in the back, but I really appreciated how welcome they made my wife and I feel, they worked on the sample, that was to be on the bag, and we were pleased, so we approved it, after waiting a couple of weeks, we got a call that the bag was ready, and not a moment too soon, he was born, the very next day! Thank you Thomas, and the rest of your staff at StitchMaster Custom Embroidery! read more

I will recommend Stitch Master to everyone! They have fabulous customer service and really care about the work they do. I can't thank Thomas and German enough for the job they did on our youth cheer team backpack! read more

Super friendly! I will definitely be back. Highly recommend them. Thank you Thomas for taking the time and going out of your way. Thanks to Brianna, awesome job on the stitching. read more

Stitch Master is more than 5 stars. Katie and Thomas are very patient and helpful. From the designing my logo to the sample. And their prices you can not beat, anywhere. With their busy schedule they still got my order out right away. Superior service, A+. Will differently give them my future business and recommend them to everyone. read more