I have never been more insulted by a store owner than at this store. I was looking for a fabric for my bedroom, the employees were occupied with other customers when I arrived, so I started to browse through their fabric samples. The manager/owner of the store came over while I was perusing the fabrics and started to ask me questions about what I was looking for. I was friendly and answered his questions, told him what I was looking for and kept searching. He suggested I look at some books in the back and I followed him. He then put a couple of books in front of me which I flipped through as he continued to look for others. I'm not exactly sure what happened next, but as soon as he found out that I own a drapery workroom and I was not going to be using their services, he abruptly said "I'm not going to sell you any fabric". He then proceeded to grab my arm, put his hand on my back and forcibly escort me out the door of his store.
I have worked for decades in customer service and have been awarded many accolades on my ability to go above and beyond the customers' expectations. If I had a good experience in his store I would have referred my clients to them for their fabric needs. Not only did he lose me as a potential customer, but I will be sure to make sure none of my clients are exposed to the rudeness I was subject to. read more