I had some frames that I thought were not fixable. They fixed them, put the lenses back in...good…read moreas new....no charge!

Not bad, but not the best I've had either. If you're looking for quick and efficient service, this…read moreplace may be for you. If you want to chat and get personal and know your doctor, then perhaps try somewhere else. The doctor was courteous and kind but asked me maybe a total of four questions throughout my exam (only one of which was non-eye related). I can't remember his name, nor do I know anything about him (except that he's from Wausau and is an eye doctor). Again, the service wasn't bad, but I just don't know if I would recommend it. P. S. The girl who works front office, answers phones and helped me out before and after my exam was amazing! Such a sweet spirit and never annoyed with my many questions.

The owner and optometrist here "Dr." Sarazan could care less if your prescription is correct. Him…read moreand his reception staff are extremely immature & they all act like they are in high school gossiping about customers in front of other customers. I heard Sarazan laughing at how he hates the fake lashes on one of his customers that he seated in a room just a minute prior. I was thinking how rude & degrading. They also are pushy in wanting you to buy their high buck contact lenses. When you say you are buying them online- because they are cheaper, you get treated with big attitudes like you are no longer good enough. It's clear if you go here, that you are just a number so they can milk you for everything in your wallet & then push you out the door. Avoid and save yourself the hassle. This place is grossly unprofessional!

This about Envision Eyecare, and the girl that was working there on Saturday January 20th. My…read morehusband and I were scheduled to go there as Dr Marquart was on call for Weston Aspirus. My husband had shingles and was close to his eye, so the Weston clinic wanted him to see an eye doctor that day. We got there, tried to get into the building and noticed it was closed on Saturday's. Our appointment was at 11:00 and we thought was this right. But we had the paper that Weston clinic gave us for address, time and eye doctor. So, we waited for a little while thinking that he would come at any time. While we were sitting there, we noticed that there was a girl in the office on a computer. We thought well she probably knows what's going on and would let us in till Dr Marquart got there. Well, she wrote on a piece of paper that they were closed, and I tried to tell her that we had an appointment. She couldn't hear so with my hand I said forget it. We waited for a little longer and a car pulled up behind us and wanted us to roll down our window then proceeded to tell they were closed. I was tried to tell them that we had an appointment. But they wouldn't listen. They proceed to ask why we are sitting in our truck watching the girl that was on the computer in the office, again we tried to explain that we had an appointment. They started swearing at us and calling us every name under the sun, they were also videoing us. We then went back to the Weston clinic to see what was up. By this time, we were both pretty upset. Come to find out the appointment was at 11:15 instead of 11:00. So, we went back to the eye doctor. The girl let us in and said how sorry she was. I said the damage was done. I asked her why she didn't just call the cops instead of her family as the cops are trained to be calmer. She had nothing to say. If I were in her shoes, I would have been scared also. But couldn't you have shut the blinds and call the cops instead of family. Then we all could have known what was going on. Also, the lack of communication between the eye doctor and the girl in the office, to let her know that we were going to be there. I want an apology from that girl's family that harassed us. You know who you are!

The opticians have been very helpful with my dry eye treatment. They listened to my frustration…read morewith chronic dry eye and offered helpful daily routine to prevent flare ups. They are very professional and efficient. They even accommodated my last minute walk in on a Friday late afternoon! Love their new office, very modern and spacious! I have yet to try their vision service and will book an appointment soon. Highly recommend!

Not good, zero help choosing frames, and the frame selection is of poor quality. Had complaints…read moreearly on about the frames and lenses, but they just said: "need more time for adjustments". Walmart quality frames, and poor customer service. Maybe try rib eye center or even Walmart. Very disappointed and must now pay hundreds more because they are unreasonable and unprofessional. Not to mention the arrogant, pretentious, attitude. Maybe I was an outlier, but if you're looking for a new eye doctor I would not recommend Eyecare Center of Wausau.

I called to make a new patient appointment and gave him all of my information just to find a time…read moreslot, a lengthy process. The very first thing he asked me was what kind of insurance I have. After the whole thing was done, the representative put me on hold then came back and told me that they only take NVA insurance and they don't take my vision insurance. He should have told me that when I told him what insurance I had at the very beginning of the phone call. I work long hours and only had a few minutes to try to schedule an appointment today and I wasted it on this phone call.

Be forewarned......they do NOT have any kind of financial hardship program. If you need surgery,…read moreyou will HAVE to have AT LEAST your deductible amount up front. Also, your sugery might be bumped at the last minute. That happened to me. I was supposed to have mine this month. The had to reschedule it to next month, which means that I would have to have to pay my deductible BEFORE they will do the surgery. Now I have to wait and suffer until I can come up with the money. If it gets worse and I lose my eye sight in that eye, I will sue them. Hopefully I can find a place that actually understands that some people don't have a lot of money.

I went in there needing my perscription renewed for contacts. He gave me the same perscription but…read morewanted me to come back and do another appointment because it was supposedly illegal for me to drive without some high priced specialized glasses that of course would have to buy from him. Only problem is I have to get a physical done every 3 months from the Department of Transportation which includes an eye exam. So I know that if it was illegal in any way for me to drive with my current perscription I wouldn't have a job right now. Won't go back feel sorry for anyone who falls for his BS.

Good Quick Service! Alot of options for Frames and lens types. Very clean and signed well.read more

I will never go back to Shopko Optical. My eye doctor here (VanDriel) I went to for 8 years, has…read morejust turned me away because I have a medical condition. They wouldn't let me order contacts, because I am due for an exam, but am medically unable to come in for an exam at this time. I am on my last pair of contacts (which I can't see without), and they told me I needed to find another provider who could accommodate me. These people don't really care. My family will have to find a provider who does. :(

If I could give negative score I would. I would not recommend going to this business. Both my…read morehusband and I went to get glasses in January of 2023, I had to have my glasses redone 4 times before they were wearable. Not perfect, I still have issues, but they were better than my old glasses so I kept them. My husband on the other hand had his lenses replaced 6 times....yes, 6 times and they still were not right. He drives truck and could not see road signs, saw double and could not see to back up the semi. So, he took them back and asked for our money back and they refused! They said they made them to his specifications so they would ntot give him his money back. I am honestly floored. So now we have no glasses and no refund!! That doctor there doesn't know what he's doing. I've worn glasses almost my whole life and never had this issue. The manager there is nasty, nasty, nasty. They talk negatively about patients while other patients are there also. Heard that on several occasions. DO NOT GO TO THIS PLACE!!!

after multiple remakes of my glasses I went to another eye clinic and was told "no wonder the…read moreglasses don't work for you. your bifocal makes up 80% of your lens". new glasses are spot on! steer clear of Rib mountain eye care.

I was having some problems with my left eye. I was a little worried that maybe something was wrong…read more I went to see what was wrong and I was totally put to easy the minute I met with Jane Manning. Not only did she comfort me with all my worries, but she also gave me a lot of education on the eye. I walked in feeling scared and out with a smile just knowing I needed glasses. Thank you Jane Manning for YOUR outstanding service given to me. I will recommend you to everyone.!

Fell for a supposed 50% off lens sale. Polycarbonate lenses listed on the receipt as retailing at…read more$505, but were on sale for $252!, which is a normal retail price at many stores. Progressive lenses were alright for distance but I couldn't read with them. After 1 week l bumped the right lens and got a nasty abrasion on them. I've worn glasses for 50 years and have never seen a lens damaged so easily. Took them back and was told that I would have to buy an insurance plan plus pay some more on top. 3 staff members were all pretty indifferent to my dissatisfaction. Went to Sam's Club instead and got a superior grade of lenses for $198. Two thumbs down on Wausau LensCrafters.

They were very accommodating when my mother didn't care for her lenses that darken automatically…read more They switched them out to plain lenses. They gave her a refund for the darkening.

I am happy to report that management intervened and the issue with the defective glasses was…read moreresolved. I was given the opportunity to get another pair of glasses, which also didn't work due to the thickness of the lenses. They tried fixing them at the store but realized they wouldn't be able to so a fourth pair was ordered. Thankfully they are great. Thank you for turning this around. Very much appreciated!