My dad lived at Pine Ridge for the last 8 months of his life. We were so impressed by the entire…read morestaff. The facility is super clean and tidy and has a very homey appeal. Lots of beautiful pictures to look at, super comfortable chairs placed all around, and great food! We felt so fortunate to have found this place. I never felt disappointment or dread when visiting; only in seeing my father decline. We will forever be grateful to the entire staff for helping my dad's last months be comfortable and safe.

In the last 4 months They have only had 2-3 caregivers to serve over 40 residents. They have NO…read moreSUPERVISION of residents so there is a lot of unacceptable behavior such as resident on resident aggression and inappropriate touching. Because of inadequate numbers of caregivers, the residents sit in there own filth for sometimes 12+ hours a day. I can no longer recommend Pine Ridge.

This assisted living facility is NOT what we were told they would have available. Bait & Switch!…read moreBring back Robert. We were sold a bill of goods that did not come to light. The food has gone down hill, plus they run out of their main menu items all the time. The outings and outside activities are lack luster and don't happen as frequently as our family member would like. We absolutely Love the Activities Coordinator. We need to see better and more often outings outside of the facilities. Transition with medications while moving in was horrible for the 1st 60 days. Rite Aid to OmniCare. Really?!?!? We were told by staff that our family member would be on Level 1 Care and is billed for Level 2 Care since the beginning.

After spending several days and nights here with my mother-in-law, and experiencing 2 other…read morefacilities in the region over the years, Fields Senior Living is like going from the pit of despair to the Halls of Valhalla. Everyone thought my MIL was declining rapidly and could never turn around again. Fields thought otherwise. Within 3 days of being at Fields, she has gone back to where she was health, happiness and cognitive wise to at least a year ago, and every day she gets exponentially better! It's incredible! First, the decor, cleanliness, quality of the build, the furnishings, the finish work, and beauty of the facility is beyond compare. Very classy, not cluttered, but honey and comfortable feeling, lovely artwork, with incredible taste. All staff members are committed to the cleanliness of the place and will pick up even the tiniest things they find to ensure spotlessness. The outdoors is fantastic as well! The furniture was selected with the utmost consideration to the elderly. Clearly someone with occupational therapy knowledge purchased it. The chairs all have arms on them, are firm in the cushion, and at a perfect height to make them very easy for the elderly to get in and out of. There are a lot of chairs in this place, and I haven't found one yet that wasn't perfect for elderly. The chairs in the dining room have wheels on the back, but not the front so they will slide easily, but also won't slide away when the resident sits down. Very safe! The food is outstanding, and the chef committed to listening to the opinion of the residents if there is something they didn't like as much, or that they want to see more of, they want to please. The wait and kitchen staff aim to please, remember the resident's names, and make them feel like they're in the fanciest restaurant in town. My MIL at first was asking if we needed to pay at the end of the meal since she was not used to this kind of service. But she learned quickly it was all part of the package. The dining room is big, bright and beautiful and often the residents are lucky enough to hear a resident play some music on the baby grand in the dining room! Quite a treat! The rooms are quite spacious and feel like home! The kitchens are superior to other facilties and are nice and open and offer only what you need and nothing you don't. But the biggest seller for my MIL was the bathrooms where the residents are allowed private showers of their own (not a community shower down the hall) with the special added bonus of a thermostat in the bathroom and the heat blowing out by the shower! She loves the fact she can stay toasty warm while getting ready for the shower or bed. The Care staff is committed to getting to know my MIL and meet all her unique needs and personality quirks, and keeping her as independent as possible, for as long as possible while assisting whenever and wherever she needs them. This is critical for my MIL's health and well-being, but also for her sanity and sense of humanity. It gives her confidence and makes her happy again. I haven't seen her smile like this in what seems like ages after her terrible experience elsewhere. The nursing care and the commitment to getting better, not just making residents comfortable, or waiting for them to die, or helping that along like some facilities, is spectacular. Fields is going to be having an eye doctor that comes in and does all but surgeries at the facility! A wonder! They are lining up all kinds of specialists to meet the needs of my MIL and enable her to recover from the damage caused at her previous facility. And the family doesn't have to worry about the appointments one bit. There is a lovely hair, nail and pedicure salon on site, a perfect fitness center with just what they need, and even a gorgeous movie theater with movie popcorn and leather recliners. Marnie, Robert, Debra, Dylan, Rylee, and all the staff have made my MIL safe, better and happy. We cannot ask for more than that. Thank you all. You have saved her. God bless you for what you do.

We are so grateful for DCS caregivers are helping us with two sets of parents, ages 87-96 years…read more They lovingly provide help in their homes, go for walks with them, and take them to their favorite places around town.

From the owner: In-Home CARE services Our speciality is providing…read moreknowledgeable and experienced dementia/alzheimer's care. But we also provide an exceptional service to anyone wanting to remain in the comfort of their own home. Dementia CARE Trainer Our PAC Certified dementia classes are specifically designed to help care partners to care for the special needs of a person living with dementia. CEU's available for healthcare workers. Dementia CARE Consultant Our PAC Certified consultant is available for crisis management or just to help you understand why your person with dementia is behaving the way they are.

I cannot discourage people enough from putting their loved ones in this place. My brother had them…read moretrespass me from seeing my mom when I was visiting her twice a day. I missed her last birthday when she turned 94 and the last Xmas I would have been able to spend with her. That was in 2023 and she passed in Feb 24th 2024. After I was trespassed they put her in memory care and started giving her morphine all the time. An advocate came in to help my mom and to get me back in to see her,but that was only 3 times a week and then she died in Feb of 24 from the morphine they were giving her and my mom never took drugs more than aspirins her entire life. Her older sister is still alive at 98 and my brother cut her phone off so know one could call her. They were telling my Aunt Betty that noone by that name lives there and my brother and the staff were telling my mom that I up and moved to far away to come visit her anymore. That broke my mom's heart. She couldn't understand why I never came and told her good bye and why I would move so close to the end of her life. I never want anyone to go through what I went through it is devastating. My brother Doug did this to steal my inheritance. It was all over money.

Over the decade my mother-in-law has lived here... the stars I would give this community would vary…read morefrom the current 2 to 4. Within the last week this place has definitely earned a 2. They fired the heart of Orchard Crest; the Activities Director. She had been a tireless work horse for this organization for many many many years. Apparently she got crosswise with the managing director . The impact of this firing will be felt for years. I feel bad for the residents. Anyone who has managed people understands that a company's greatest asset is its workforce. This company does not seem to understand this golden rule. And then there is this: No dedicated pro leading the exercise class. Two newly purchased mini-vans poorly designed for elderly. Maintenance requests ignored - aka leaking water faucets that must cost company big dollars Seniors beware! Talk to several residents before you decide on any retirement community.

Not hang up on a terminally ill future client! Respect and…read moreunderstanding when someone says they are tone def and has had 15 strokes what happened to CARE giving ??? Dignity,understanding and respect we did not ask to be in our situations and hard enough to have to ask for help. Just to be hung up on. We go threw enough on a daily basis This is not the only company that has inconsiderate people as employees... 3 yrs and still not a single decent person or company in Spokane and Spokane Valley I worry about the clients who can't speak up for them selves respectfully y'all should be ashamed

I could not be more thankful for the True angels that came into our lives when we needed them the…read moremost to take care of my Stepdad as he became more debilitated in his last months of life. Peggy could not have been more perfect & comforting as a caregiver & true friend to all of us as our daily daytime caregiver. Denny had utmost trust & joy at seeing Peggy daily, whether it was helping w/ Activities of daily living or just sharing joyful banter. Kaylie brought joy & comfort to Denny, bringing her guitar & allowing him to sing & feel a part of himself he had lost a long time ago. Cody provided a man to converse with about old times & life memories. Sandy, brought the HUGEST heart & comfort in a vulnerable time (Night shift) & could be trusted to care for his safety & ultimately hold him in her arms & protect him from falling in his last breaths. She provided protection for my Mom's heart in the most difficult hours & gave all that she had to ensure Denny had any comfort he needed that she could provide. These caregivers mentioned were invaluable & I am thankful we found them when we did- Much Love & thanks- Garnet Davis

Such a beautiful place for my Dad to be! The staff is so caring, his room is pleasant, and it…read morealways seems to be filled with the smell of fresh cookies. So glad we found Sunshine Adult Family Homes!

From the owner: Sunshine Adult Family Homes is a community of four beautifully furnished cottages that feature…read moreprivate and semi-private rooms in each residence. Each cottage accommodates only 6 residents to provide each resident with more personalized care while maintaining safety and comfort in a family-like setting.

I called and left a voicemail message. Didn't hear back. Stopped a man working on our floor and…read moreasked him about my issues. He wrote it on his note pad and showed up today to complete all my problems. Ethen is a super worker. Very polite and skilled. Installed a grab bar for me; removed bugs from our living room lights, and cleaned the dryer vent I can't reach. He is a great gift to Rockwood. So thankful he wrote it down in his notebook and followed through. Thank you Ethen!

From the owner: Happy Memorial Day! Although our campus is open to residents and guests, our marketing office is…read moreclosed in observance of Memorial Day.

They need to follow Washington state laws stop locking residents wheelchairs and making them sit in…read morethe hallway all day because they don't want to check on them putting residents to bed in dirty clothes that's just a few of my complaints

Fairview is a special place. I had my aunt in another Spokane assisted living facility, but it was…read morepurchased by a large corporate entity which decided to drop the Medicaid option for residents. My aunt was running out of assets so I needed to find another place while I could still provide some period of private pay before conversion to Medicaid. This was not an easy task. Quite by accident I found out about Fairview and their willingness to take on residents with minimal private pay and they welcomed my aunt with open arms and full cooperation in helping move her into their facility while I was managing all this from a great distance away. They went out of their way to go pick her up before the movers came and kept her comfortable and engaged during the move. The room was twice as large as her previous location's room and she was guaranteed to remain in that room when converted to Medicaid. Both my aunt and I found the staff to be excellent in caring for her and communicating with me. My aunt thought the room was very nice (not that mattered to her), the food good and the staff friendly and caring. They made everything seamless in her care and easily accommodated some of her mental quirks and actions that I think many places would not have tolerated or would have increased her 'care' costs. They did not. When end of life approached, they kept in close contact with me and helped navigate the transition to hospice during a time when all three hospice organizations in Spokane were overwhelmed and couldn't take on new patients in the time frame we thought necessary but Fairview and the Nurse Practitioner responded in ways that warmly and professionally tided her over until hospice could respond. I have no reservations and strongly recommend Fairview as an assisted living place for your loved ones.

I have been a caregiver for over 20 years. I actually went through CNA school while I was still in…read morehigh school in the 90s, but at the time I wasn't sure about that career choice so I put it off for a few years. My mother opened an AFH in Spokane and we ended up taking care of my boyfriend's grandmother and ended up reuniting his father with his mother whom he had not seen or heard from in over forty years. It was one of the things that steered my final decision towards caregiving; making a difference and the unexpected soul-touching moments. I might just have caregiving in my blood as my mother was an LPN and my great-aunt an RN. I have worked as an independent contractor caregiver, in AFHs and through agencies and of all the places that I've worked throughout my time as first an NAC and then as a CNA I have to say my favorite has been/is "Home Care Assistance". It's evident from the start that they care about their employees as well as their clients and the managing staff in Liberty Lake are beyond amazing. They all need to be honored and recognized for their hard work; Tia and Amy and Jen and Brandie should all get an award for going above and beyond mere management duties. I wouldn't want to work for any other agency ever. I am really happy that they, and all the clients I've been assigned to so far, really seem to like me because I plan on staying on for as long as they'll have me. They've got themselves a happy, experienced, very loyal employee right here. If you're a caregiver and are good at your job and can show it and love people and are currently looking for work then I wouldn't hesitate to apply with this company. Sincerely, AEB, CNA at HCA (Current Employee)

I Would Not Recommend TheKey Home Care…read more My wife has Alzheimer's, I have cancer, and we genuinely need dependable help in our home. Unfortunately, our experience with TheKey caused us more worry instead of giving us peace of mind. We had serious concerns about the caregivers assigned to us. I had reason to believe that one caregiver stole from our home, while another behaved in a way that I considered emotionally unstable. When a company sends someone into the home of a vulnerable person, careful screening, supervision, and accountability are essential. Based on our experience, I do not believe TheKey met that responsibility. When I was hospitalized for three days, a manager from TheKey helped arrange around-the-clock care for my wife. I appreciate that she was not left alone, but the resulting charge was nearly $4,000. That money was taken from my checking account and created serious financial hardship for us. I served in the United States Navy for 32 years, and the VA referred us to this company. I had hoped the VA and TheKey would provide safe, trustworthy, and affordable assistance. Instead, we were left with concerns about caregiver conduct, inadequate screening, and an expense we could not afford. My wife and I remain in serious need of help, but after what happened, we will not use TheKey again. Based on our personal experience, I cannot recommend placing a vulnerable family member in their care.