This facility has made me comfortable from the minute I arrived. The Physical Therapy department as…read morewell as occupational therapy have been exceptional. Getting me motivated. To do the exercises that I need to be successful as well as independent. When I push the button for service, I have never had to wait for someone to come and help me as well as the maintenance and everything going on around me without really bothering me. Late at night there is always someone to react to a need and these people truly care especially the nurses and CA or whatever the assistant nurses are called that staff is excellent. as well. The administration helped me with a problem getting my correct medication's and it wasn't days it was hours and they got it straightened out and in this world right now that means a lot to someone like me sitting in a bed, trying to recover from the issues with my right leg. Thank you to all the staff because they're more than professional. I am. I am writing this review after being here one week and I have to say my care has been exceptional.

Lifecare Center of Coeur d'Alene has provided excellent care to my parents over the last couple of…read moreyears. The facility went above and beyond in making accommodations for them. My mother had many needs and was sometimes difficult, but they always provided her great care with compassion. They were very supportive and compassionate during her passing and continue to take excellent care of my father. I highly recommend them for anyone looking for a kind and caring place for themselves or a family member.

my father was taken here after breaking his femur and requiring rehab to be able to return home…read more This facility is awesome. my wife and I were concerned after reading the reviews and heading to Spokane to support our family. I admit we were jaded thinking terrible things about our dad and what was happening to him. At every turn we are impressed with this rehab. I would name drop the superior people working here but just look at the whole staff roster. Everybody here shows friendly compassion and skill in treating patients kindly and respectful. I hope my children choose this place for me should I ever end up in this situation.

Rude, unreasonable and unpleasant people to deal with. Very unprofessional. Do not put the best…read moreinterest of their residents first. Not a place I would ever want to be at.

My mom was living there after a year or more when we noticed mom's memory slipping. It was not…read moreimproving. We talked to management to let them know we found another place for her to live that takes care of her specific "Alzheimer Needs", such as meals, bathing and medication assistance doctors appts. & anything else she needs. We told _______ we are paying the down payment today. We went in her office to discuss our options. We were told that Fairwinds has staff that comes in residents apartments to help with everything I just listed above. Man we were happy ! As we didn't know how mom would have handled the move. We were so relieved we didn't have to find out. All her needs would be met! We were very honest and upfront about mom's condition. We said sure let's do it! Mom can stay in her own apartment that she knows. GREAT! We were so happy and ________ made us feel like this was the right decision. We were told the extra cost and felt it was justified because getting her bathed is a chore and we are not caregivers & really didn't know how to bathe an elderly Alzheimer's mom. Mind you she was only 98 pounds but she was feisty and would speak her mind and fly the bird at you sometimes. In less than 48 hours she was comatose. She wasn't walking, we don't know if it was by choice or she forgot how. This went on till we secured her a spot at Fairwoods; they specialize in Alzheimer's/Dementia care. By the time the "NEW" home came to evaluate her she had lost a considerable amount of weight. We had to get her out of there. She either clashed with _______ or just was stubborn and shut down. Update now... has appetite is back, she gained weight, is actually getting herself down to the recreation room to socialize. We don't know if she thinks she's out on the town or what! But a very happy mom now!

The Care Quality is great and the drivers are outstanding!! The facilities are great, clean and…read moreprofessional. The staff are all great!

I have been searching for an Assisted Living Facilities for my parents…read more We have family in Coeur d'Alene and it seemed like a perfect city. My dad lived here many years ago. I have visited many places in our search for a top caliber Assisted Living Fac. for my parents. We found that Bristol Heights had everything we needed and wanted in a facility. 1. A superior administrator who has passion about running a great facility. Kim Johnson cares about the residents and she does not use the high pressure sales pitches and tactics that other administrators and facilities use. We appreciated her honesty about what my mother and father truly need. Kim exceeded our expectations on what we want from an administrator. 2. We were there why the cook was preparing the lunch from scratch. It looked and smelled like delicious homemade food. 3. The place was very clean (smelled clean too) and the rooms and facilities were cheery. The views from the rooms were beautiful too. My dad is always cold and the facility was warm like he likes it. They have fire sprinklers through out. 4. They have lots of activities there at the facility and in the community. My dad decided that he wants to live in California because of the colder winters in Idaho, and because of his age the cold weather will not work for him. Kim (being the professional that she is) told my dad that he gets to decide where he lives. My dad was getting pressure from my siblings to move to Coeur d'Alene. Kim pointed several facts for my dad to consider. Kim represents Bristol Heights extremely well and they are fortunate to have her.

The Lodge at Bristol Heights is a God's send. We had my 95 yr old Step-Dad live with us after…read morepicking him up from a hospital in Orange Co and bringing him with us when we moved to Idaho a couple month's later. We knew his health was declining, with Covid and after major Dementia set in about 2 years later realized we couldn't give Dad the specialized and excellent care he deserved. I was concerned when there was a change in ownership but have been blessed with a staff that is loving, caring and I am so happy that he is receiving the care he needs. They are still changing to make everything even better. Dad loves the food and all the staff and they love him !!!! Can't ask for more ! Thank YOU Bobbi, Debbie and all the rest of the awesome staff!!

Sunshine is a top notch campus that meets so many needs! They have behavioral health, skilled…read morenursing rehab, enhanced assisted, living, memory, care, and now they are opening an assisted living! It is ran by private ownership that has been in the family for over 75 years! Check it out, you won't regret it!

My mother has been here for over 2 years. Currently she is in the Memory Care unit. The Staff is…read moreamazing, even with a fairly high turn over rate. The care given has been great. The reason for 4 stars instead of 5 is the food. Mom does complain a lot about the food. Otherwise, great job all.

My mother lives in Spokane Wa. My sister and I are from out of state. My mother does not want to…read moreleave Spokane. My mother got very sick due to Small Cell Lung Cancer. The cancer kicked off an immune response that caused her to suffer from memory Loss Mental Confusion and Seizures that nearly killed her. My Mother was recovering from seizures caused by a small cell lung cancer and was moved from Sacred Heart Hospital to Spokane Falls to recover. When my Mother was checked into Spokane Falls she had with her several personal belongings including a book shelve her portable stereo and her wallet with her debit card and ID among other items. She also had a Fall Risk condition which brings me to the first problem with Spokane Falls, their staff do not understand what "Fall Risk" means as my mother was admited with a Fall Risk Classification, yet staff consistently let her get out of Bed and move around on her own. She fell and got stuck between a toilet and the wall in her bathroom causing a trip by ambulance to Holy Family Hospital. While at Holy Family they had noticed my Mother had several fall related head injuries. She also received chemo treatment while there. After Treatment, Holy Family Transferred her back to Spokane Falls. However upon arriving back at Holy Family my Mother started having seizure again. Spokane Falls sent her back to Holy Family who eventually transferred her back to the ICU at Sacred Heart. My mothers condition declined to the point that she was removed from Life support and put into palliative care. My sister and I went to recover my Mothers personal belongings specifically her wallet with ID and Debit Card as she was dying. Unfortunately, this brings me to the second major problem with Spokane Falls, they lost all of my mothers belongings. They tried to say she took them with her but there are 2 problems with that story. First my mother was never in the condition to do so, Secondly she had way to many belongings to take on an ambulance .... There was no way they are going to let you load a book shelf onto an Ambulance. We checked with Holy Family, Sacred Heart and AMR ambulance service and none of them knew anything about my mothers belongings. AMR outright denied that the took on any of her items. We even visited the hospitals. We checked my mothers latest banks statement. She should not have a single transaction on it this year (She has been hospitalized or in a care facility with limited mental capacity since December 2024. Her latest statement has some large transactions on it. Currently we do not know if these are auto payments or manual withdraws. When this is over my sister an I will be getting the Spokane County District attorneys office, law enforcement, Washington state department of human services, and federal regulators involved. So in short if you truly love your loved one needing care DO NOT SEND THEM or LET THEM GET SENT TO Spokane Falls. Your love one will not receive adequate humane care and their belongs will more than likely get stolen or come up missing.

The PT/ OT team here are amazing. Darren, Kendall, and Christin were beyond helpful with my healing…read moreprocess. The team that helps with PT OT is what really makes a difference in your healing. The nursing team such as Anastasia, Betty Jane, Anderson, Ongeshi, and Raquel were top notch. The nursing team is very skilled and well beyond adequate. They work extremely hard to have us patients here feel cared for and heard. The CNAs who made my daily needs feel important such as Jessica, Kaya, Kalu, Gilbert, and Angela are amazing. Sean the main person over activities for the week helps to make every day of the week feel like there's some fun event that Will be going on. He helps bring a young experience to the nursing home to make it to where he said himself. If he had to send a loved one here he don't wanna make sure they're having a great time. Then of course, admissions team were amazing and very helpful with any need I had. Rich, the driver who took me to all my appointments, was very kind and helped make even the earliest mornings feel great.

As a former employer of Maple Wood Assisted Living, I Natalie S J, can and will confirm that this…read morefacility is indeed a wonderful place to work. If I could give a 10 star rating, I absolutely would. As a former caregiver for many years, I felt right at home when I walked down the steps and into the office to meet the friendly faces of my former employers J and J who looked beyond my conditions and saw complete potential in becoming part of their team of caring and compassionate caregivers. For the first time in a few years, I knew I found the place where I was needed and belonged. Having secure employment there was an extreme boost to my morale along with a generous pay check after going in day in and day out in helping improve the quality of life for the residents in the facility. The smiles of both my colleagues and residents every time I went through the door with my mask for safety, made it all worthwhile to keep going to not just work, but to a place where my skills as a caregiver were put into good use along with improving the quality of life of those who lived there. I would like to take this moment in this post to thank J and J for giving me the opportunity to join their team of hardworking caregivers. Even though I had to resign due to medical reasons, I feel comforted in knowing that my job will still be waiting for me after I take good care of myself first. There are not very many employers out there like J and J that make former employees like me feel reassured that I am a strong individual who just needs some TLC in order to continue giving TLC to those who need me. Maple Wood Assisted Living, you have changed and saved my life in many ways that I can ever repay you. I assure you that I will work very hard to be part of a second family that will always have faith in me to become the best caregiver/CNA I can be.

As someone who worked here, find another place to send your loved ones too. There's a lot of…read moreneglect and the owner Joanne doesn't care about anything besides how much money she can get in a month. She also said she was paying me a certain amount and come to find out, she's paying me WAY LESS then what we agreed... SHAME ON YOY JOANNE !!

This facility is the nicest senior care facility in the area by far. Management and staff are so…read moreprofessional, a pleasure working with them. The marketing director in particular is amazing, amazing at what she does and so sweet and caring about each and every person who walks through the door. If you are considering a senior care facility for your loved ones and you want them in a beautiful setting that is a happy, caring environment where they will love their experience, this is the one.

Super unprofessional management and staff. Homes are left with scarecrow crew at night time…read more Sometimes during the evenings there is nobody at all in the home and a fall happened and there was no caregiver available. My friend told me that someone fell and there was nobody there to help them. The turnover and people that work there is under 90 days. I would not recommend this assisted-living at all. There are way more assisted-living in Coeur d'Alene that are so much better.